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“Cockroach Haven” 1 of 5 bubbles
Review of NaNa Hotel & Caffe Restaurant

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NaNa Hotel & Caffe Restaurant
Ranked #130 of 274 Hotels in Phnom Penh
Canberra, Australia
Level Contributor
4 reviews
3 hotel reviews
“Cockroach Haven”
1 of 5 bubbles Reviewed 6 December 2013 via mobile

The hotel looks good from the outside and the room also neat and well sized but the cockroaches come out to play. After quietly mentioning the issue they said they would spray the room. But upon our return we had a pile of dead cockroaches along with plenty of healthy living ones. We were charged $25 without breakfast even though it seems to be included in that rate. If you don't mind sharing your room with cockroaches then you won't mind this hotel. There are many other options around. Enjoy your travels!! If you stay here bring a bug squashing tool. P.s this is the only hotel where we found the service to be unfriendly and unwilling to want to help.

Stayed November 2013, travelled as a couple
Helpful?
Thank Nonithegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

Traveller rating
    5
    21
    32
    10
    3
See reviews for
8
13
23
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Singapore
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 14 September 2013

It was rather dirty as we found not just one, but several small bugs and roaches within the room itself. It had hence seriously affected our sleep quality.

Still, at only USD$20+ for a night with breakfast for two, it is a steal as it is in a fantastic location with close proximity to the Central Market and Sorya Shopping Center.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kaiyung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whangamata, New Zealand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 2 September 2013

Stayed here one night in August. Could have been 10 nights if OK, but the aircon was very noisy and did not do much cooling. The walls of the room were dirty especially near the light switches. The staff were polite and for $19 with breakfast thrown in it was OK, but then I did only stay one night!! and moved to what I hoped would be better accommodation. The area is a little nosy as well, located near street 51 with all its night life if that is your thing.

Room Tip: Near the back as less noisy and in the 'A' section.
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  • Stayed August 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank dalux_amari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 5 June 2013

I have had quite average experience with NaNa Hotel. The beginning was a bit annoying as I have told them about my early morning arrival. I've been in hotel by 7am and they made me wait for over 2 hours for check in. I was upset, tired and had a need to use shower, but no avail. After that my stay was ok., staff was very unobtrusive and room been big and bed comfortable. This is not a cheap hotel, so poor quality internet speed, if at all sometimes, was a bit of a downside. Also I found ants wondering around room and once left open can of coke for half an hour and ants found a way inside the can... do I have to tell how unaware I've been when taking a sip. On the other hand their food at breakfast was good, and if you felt the need of having a local girlfriend you could always accommodate her without a problem. Also hotel is in the centre with big market and shopping centre being close, as well as for night life just quick stroll down the road for clubs, restaurants and everything night life in Phnom Penh can offer.

Stayed April 2013, travelled solo
Helpful?
Thank MaRaS74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 29 May 2013

Iv said in a previous review under Circuit Hotel some of the good parts will this review will look at some of the more average aspects of what I encountered over a combined 6 week stay
Yes some of rooms are dirty ,a bit casually cleaned ,
some of my laundry can back not much cleaner than when I sent it
Rooms by street are noisy
some of rooms are near A/C compressors mounted to the outside wall hense they are noisy and you only seam to notice at night once the background noise of the city is reduced
Key security my key could open more than one room!!!!!!! as I found out by mistake
Money went missing out of a guests room they reviewed good camera footage of the hallway outside and and found no one had entered except the service staff
Common sense about locking luggage and securing valuables I had no problems
Once staff see you with the same girl a few times they sometimes let her upstairs which they SHOULD NOT do unless you have instructed them to do so or you enter the hotel with them
on the flip side they always with check with you that the girl can leave hotel
As for booking room online THAT WAS A JOKE I brought printed emails saying that they had the room I requested reserved for
I turn up no one knows anything about it
BUT I LOVE THE LOCATION
I HAVE FUN AND JOKE WITH THE STAFF
TEACHING ME KHMER
all what I describe becomes minor when you get immersed in the Cambodian people and the vibe of Phnom Penh There lives just everything
I JUST LOVE ALL OF IT
Il be back at this hotel in August for the 3rd time in 7 months
THAT SAYS IT ALL

Room Tip: ask to inspect the room and view a few of the rooms one persons palace is another's dump ea...
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  • Stayed April 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 May 2013

The hotel is 8 min walk to central market and 15 min to river side and 3 min to bar streets
Clean room but small is ok cause the price is 25usd and free fast wifi too
Breakfast is poor and not better try near by hotel have Combodia was prefer.
Will stay again if come back.

  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank amylia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putrajaya, Malaysia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 9 May 2013

I stayed here for 2 nights. I've been given the last room from the balcony. My room was quite small but it's ok for me as i was a single guest. There are windows in my room but it was facing the kitchen from the building next door. My toilet smell like sewer..it was the worst for all my experience staying in here. 5 minutes walk to Central Market. But the restaurant and the food was quite nice.

Room Tip: Choose a room near the balcony so u can sit and see the outside view while surfing the net.
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  • Stayed April 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chubitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NaNa Hotel & Caffe Restaurant

Property: NaNa Hotel & Caffe Restaurant
Address: Street 154, Sangkat Phsarthmey III | Khan Daun Penh, Phnom Penh 12000, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #130 of 274 Hotels in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:3 star — NaNa Hotel & Caffe Restaurant 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
Nana Hotel And Caffe Restaurant

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