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“Nice interior design. That's about it.” 3 of 5 bubbles
Review of Frangipani Fine Arts Hotel

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Frangipani Fine Arts Hotel
Ranked #81 of 274 Hotels in Phnom Penh
Certificate of Excellence
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice interior design. That's about it.”
3 of 5 bubbles Reviewed 21 September 2013

After a great stay at siem reap, my friend and I were a little disappointed when we arrived at the main road leading to the alley of the hotel. The main road was dirty and rundown, and doesn't look like (at first glance) that it is a convenient location to stay at.


Note: we were only staying for one night, so we didn't complain/feedback as we didn't want to deal with the hassle. Below are our experience but it might be easily resolved if we asked, but we didn't.


However further into the alley, the hotel was better in contrast. The reception staff were friendly (cant say the same about other staff), and the room we'd gotten was quite large. The room has a designer feel to it, and the space segregation was quite interesting. I understand the point about not having door to toilet, but instead a curtain -- it must be the green concept as also seen in wooden sink -- but I can imagine the inconvenience if one is traveling with a less familiar friend. But most importantly there was no hot water in the bathroom. The water is not icy cold either so we could still tolerate with it, and the towels are not very clean. There wasn't toothbrush etc provided so remember to bring your own.

The beds were comfortable enough but the air conditioner was a little faulty at night. The electricity was cut twice and resumed on its own within one min (not sure if it happened again when we were sleeping too hence the aircon was acting up the way it did).

Breakfast - don't count on it.

The hotel is located a little distance from Royal Palace, say 20 mins walk away. The riverfront is another 5~8 mins away. There are places to eat if you look for it, or visit the trendier shopping area, which is say 10 mins away on tuk-tuk. Was unlucky to encounter heavy rain, so the main road in front of hotel was a little flooded, and didn't smell too fresh.


But all in all, the room was pretty good, and the hotel itself isn't that bad, but I cannot imagine myself choosing it again if I visit PP again. It may be just an unfortunate once-off incident, but no hot water in a hotel is not really forgivable.

Room Tip: Given there's no elevator, if you hate climbing stairs, request for ground floor room.
See more room tips
  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gwenang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Carlsbad, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 21 September 2013

New hotel in a quiet area.
Pros: Clean hotel, nice rooms, swimming pool in terrace, good breakfast variety. Quiet location.
Cons: No wardrobe or safe in rooms. Badly design showers, gets wet all over. Small lobby. No air condition in breakfast area, so flies are seen. Far from downtown.
While still a good hotel for the money, I gave 4 stars because the place is clean, staff very friendly and courteous, but because of the cons, I will not comeback to this hotel.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WoskTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 26 August 2013

My partner and I stayed here for only 2 nights.
We found the hotel to be in a great location. Staff where very friendly, we received a wonderful welcome upon arriving and they where also very helpful with information.

Breakfast was not anything too exciting but the coffee was the best in Cambodia!

Tuc-tuc drivers outside hotel where very trust worthy and very reasonable. We had a lovely man drive us all the way up to Siem Reap!

All in all value for money and would stay here again with out a doubt.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NatalieCD88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 August 2013

The location was great nice and quiet what you need for either a holiday or business, for us it was business we had a convention and all organized well, the restaurant menu was also perfect some Western food, also local food and staff was good service with a smile, the main pool always clean, on the roof had a bar & you could order from the menu of the restaurant and had a great big rooftop Spa to relax and plenty of seating either for pleasure or business, the rooms were clean & best of all the internet worked every time and included in the price, just a 3 minute walk is the Russian market lots of local artifacts, art and clothing also the local Tuk Tuk guys were very fair with their prices and knew every where we needed to go . An awesome stay .

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frankbuck2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed 16 August 2013

Stayed for nearly 2 weeks in the Frangipani Fine Arts Hotel. The place was central to everything but the little alleyway to enter into it made it an oasis. The rooms were beautiful but the best thing about the place was the friendliness of the staff. There was one particular lady there called Channa who was brilliant in her willingness to help and initiative.

Room Tip: Ask for a room with a balcony because it can feel a little caged in.
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  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 15 August 2013

We thought we were booked in this hotels' sister hotel (there are several hotels named frangipani in the area), we wanted the one with the pool and we made the reservations directly with their site. We requested to be transferred but the receptionist said their sister hotels were booked, and she did not even check by calling or looking at her computer. Since we were just staying one night only, we let it pass. On hindsight, thank goodness it was just a stay for one night. The floor in the room was dirtier than the streets outside. We were wearing sandals and when we removed them to walk barefoot in the room, we had to scrub our feet literally to remove the dirt. I don't know how this hotel can pass off as a boutique hotel, the rooms looked like they were only $20 a night. (see attached pictures). Breakfast was only an egg station and a handful of selections. Not recommended, we passed by its sister hotel when we were walking and we wouldn't have minded paying more for a room that looked better. We wanted to laze around the room but the ambience in the room fairly shouted at us to get out..it had a dark and depressing feel since the walls were not painted, it was just cement. And there was just a curtain separating the bathroom from the bedroom, maybe it was part of their boutique hotel thme but it looked cheap and unworthy of the room's cost. Have seen hostels and guesthouses looking better than this. And we were also baffled as to why there was a ladder in the bathroom. The hotel name is a misnomer. yes, I am aware that they are close to the campus of teh School of Fine Arts but there should be an effort at least to live up to those words. Sadly, there is nothing fine nor artistic about the place. Two good things though about our stay is the good water pressure in the showere despite the dirty looking tub; and the smiling receptionist assigned during the day who was very helpful.

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kwano a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 9 August 2013

We travel often to Phnom Penh and have stayed many times at the Frangipani Fine Arts Hotel. My original review was to pose the question: boutique or upscale backpacker hotel? Certainly it is among the best values in town, and although some services have declined, such as the nice breakfast, replaced by a rather desultory buffet, the staff are extremely friendly and welcoming.

And then we got robbed. Our room was 105, on the 2nd floor. The front door had a chain and the balcony was locked. Sometime during the night, a thief was able to get in through one of the windows we believe (my wife heard a strange tapping outside before she fell asleep). The thief came into the room and stole my ipad, iphone, and some cash from the bedside table next to my head. This was a serious professional as I am a light sleeper (I thought I was...). They then exited through the balcony door, and hopped over to the next building. In the morning we couldn't believe it had happened.

The hotel helped us call the tourist police, who extorted $30 dollars from me and allegedly another $10 from the hotel. The hotel offered to pay for half which was kind on the day, although I now think they might have paid it all. There were apparently 2 guards on duty, although I have no faith in night watchmen in Cambodia, who are usually asleep or drunk (no offense intended, I'm the same myself most nights).

The reason I am ranking the hotel with only 2 stars is that in my view, regardless of how nice the staff are or how good a value a place is at any price segment, the hotel's primary objective should be to keep their guests safe. And in this regard, the hotel failed miserably. We had an intruder in the room as we slept. End of story really. I'll note there are security cams all over the hallways, but none facing the interior courtyard; and that the building is surrounded by open apartments that make entry quite easy for a skilled thief. We are really happy nobody was hurt. I strongly suggest the hotel add bars across the bathroom windows, and to tell the guests to bolt the balcony doors.

Room Tip: Do not stay on the 1st or 2nd floor rooms! The higher the better. Lock everything and put your valua...
See more room tips
  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank StevieDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Frangipani Fine Arts Hotel

Property: Frangipani Fine Arts Hotel
Address: #43, Street 178 (Near Royal Palace), Phnom Penh 12300, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #81 of 274 Hotels in Phnom Penh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Frangipani Fine Arts Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Welcome to Phnom Penh, Pearl of Asia in 1920s and the Frangipani Fine Arts Hotel, the boutique hotel in the heart of Phnom Penh. Ideally situated at the heart of Phnom Penh City and just few minute walk from the riverfront, along Sisovath Quay and the banks of the Tonle Sap, Mekong and Bassac rivers, this leading Phnom Penh boutique hotel is within easy reach of tourist attractions and Phnom Penh landmarks like Royal University of Fine Arts, the National Artefacts Museum, the resplendent Royal Palace, the Silver Pagoda and the quaint streets dotted with charming cafe, designer shops, and art galleries of Phnom Penh. This charming accommodation has a long been a favorite in Phnom Penh for both business and leisure travelers and also makes an ideal base for sight-seeing tours of Wat Phnom, Independent Monument, Toul Sleng Genocide Museum, Russian Market, dazzling sunset boat cruises along the Mekong River and other touristic and lively areas. All well decorated and comfortable guest rooms with their large spaces and furniture as well as standard amenities at the Frangipani Fine Arts Hotel would give you a comfort and feel of home away from the home. The Room is well equipped with modern amenities and you can choose from 3 different categories of rooms – twin junior suite room, double junior suite room and double suite room. The Fine Arts Restaurant on the ground floor offer fine Royal Khmer and French cuisines and offer a large selection of wines. ... more   less 
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