After a great stay at siem reap, my friend and I were a little disappointed when we arrived at the main road leading to the alley of the hotel. The main road was dirty and rundown, and doesn't look like (at first glance) that it is a convenient location to stay at.
Note: we were only staying for one night, so we didn't complain/feedback as we didn't want to deal with the hassle. Below are our experience but it might be easily resolved if we asked, but we didn't.
However further into the alley, the hotel was better in contrast. The reception staff were friendly (cant say the same about other staff), and the room we'd gotten was quite large. The room has a designer feel to it, and the space segregation was quite interesting. I understand the point about not having door to toilet, but instead a curtain -- it must be the green concept as also seen in wooden sink -- but I can imagine the inconvenience if one is traveling with a less familiar friend. But most importantly there was no hot water in the bathroom. The water is not icy cold either so we could still tolerate with it, and the towels are not very clean. There wasn't toothbrush etc provided so remember to bring your own.
The beds were comfortable enough but the air conditioner was a little faulty at night. The electricity was cut twice and resumed on its own within one min (not sure if it happened again when we were sleeping too hence the aircon was acting up the way it did).
Breakfast - don't count on it.
The hotel is located a little distance from Royal Palace, say 20 mins walk away. The riverfront is another 5~8 mins away. There are places to eat if you look for it, or visit the trendier shopping area, which is say 10 mins away on tuk-tuk. Was unlucky to encounter heavy rain, so the main road in front of hotel was a little flooded, and didn't smell too fresh.
But all in all, the room was pretty good, and the hotel itself isn't that bad, but I cannot imagine myself choosing it again if I visit PP again. It may be just an unfortunate once-off incident, but no hot water in a hotel is not really forgivable.
- Official Description (provided by the hotel):
- Welcome to Phnom Penh, Pearl of Asia in 1920s and the Frangipani Fine Arts Hotel, the boutique hotel in the heart of Phnom Penh. Ideally situated at the heart of Phnom Penh City and just few minute walk from the riverfront, along Sisovath Quay and the banks of the Tonle Sap, Mekong and Bassac rivers, this leading Phnom Penh boutique hotel is within easy reach of tourist attractions and Phnom Penh landmarks like Royal University of Fine Arts, the National Artefacts Museum, the resplendent Royal Palace, the Silver Pagoda and the quaint streets dotted with charming cafe, designer shops, and art galleries of Phnom Penh. This charming accommodation has a long been a favorite in Phnom Penh for both business and leisure travelers and also makes an ideal base for sight-seeing tours of Wat Phnom, Independent Monument, Toul Sleng Genocide Museum, Russian Market, dazzling sunset boat cruises along the Mekong River and other touristic and lively areas. All well decorated and comfortable guest rooms with their large spaces and furniture as well as standard amenities at the Frangipani Fine Arts Hotel would give you a comfort and feel of home away from the home. The Room is well equipped with modern amenities and you can choose from 3 different categories of rooms – twin junior suite room, double junior suite room and double suite room. The Fine Arts Restaurant on the ground floor offer fine Royal Khmer and French cuisines and offer a large selection of wines. ... more less
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