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“Plain concrete floor, no door between bath- and bedroom”

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Frangipani Fine Arts Hotel
Ranked #85 of 274 Hotels in Phnom Penh
Reviewed 21 February 2014

I booked the hotel using booking.com and the hotel charged my credit card unlike stated in the booking.com policies with the full amount of the stay before i arrived there. After asking upon arrival, they were not sure about that and told me that they have to check and will tell me the next day.

In the fist night we got a standard room on the 3rd floor. It's quite a way up as there is no elevator.

The toilet was flushing by itself all 5 to 10 minutes without any obvious reason and that all night long. The hairdryer had a plug that was impossible to connect in the bathroom. There wasn't any door between bathroom and the bedroom, which is quite unusual and we didn't like it. Also there was no water cooker in the room but instant coffee and tea bags.

After complaining the next day, we were offered to move to another room which was supposed to have a balcony (i asked about that explicitly). This so called "balcony" was a 50 cm wide platform which was only accessible by climbing about the handrail. Also there wasn't any door between bathroom and bedroom again. In both rooms the water supply of the toilet was completely missing which is also very unusual for southeast Asia. The smaller pillows in both rooms were kinda dirty and had stains on it. Both rooms had a floor made from plain concrete which is not a very welcoming setting.

When we moved to the other room the second day, we forgot a wallet in the old room. Of course it was our fault to forget it and realize it only the next day, but after asking in the reception, they ensured us that they hadn't found anything and they apologized. To me it's quite obvious though who took the wallet, as average salaries are very low in Cambodia. However, we didn't get the wallet back during our 4 day stay there.

The breakfast is quite bad and for us it wasn't mostly worth to get up for it. One good thing is that the hotel provides free bicycles to explore the city. Those are quite old though and the brakes don't work very well. The combination of the brakes and the traffic in phnom penh make it slightly dangerous to use the bikes.

I can't really recommend the hotel.

Room Tip: Take a room that isn't located on the third floor.
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  • Stayed: January 2014, travelled as a couple
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3  Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at Frangipani Fine Arts Hotel, responded to this reviewResponded 13 March 2014

Dear Tim,
Thank you for choosing Frangipani Fine Arts Hotel and also for taking the time to share your stay experience with us.

Our team always works very hard to provide a pleasurable journey and exceptional stay for each of our valued guest and your given feedback is very important for us, as it helps to improve defective areas.

We'd like to take this opportunity to clarify a few points to your comments. Our reservation team actually tested your credit card and voided on the same day not charging. We had no complaints about building design from other clients as they may know about the boutique's concept and design.
We sincerely apologize for the inconvenience this has created during your stay with us.

Once again, thank you very much for your feedback and I trust we will have the opportunity to restore your confidence back in the near future.

Warmest regards,
Phea Sophoand
eCommerce Manager

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97 - 103 of 266 reviews

Reviewed 28 January 2014 via mobile

The staff are super friendly, spoke great English. Their own tuk tuk drivers are hard working and helpful! The room is super clean, bed is very comfortable, yes, the shower was unstable, but once we switched to shower in the morning, it was fine.
The location is fantastic!!
Although the breakfast was very disappointed, every morning we got up at 7am, and the food was half empty already. Id recommend to increase kitchen and serving staff!
Everything else was great! Will come back when in PP next time!

Stayed: January 2014
2  Thank Jenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at Frangipani Fine Arts Hotel, responded to this reviewResponded 19 April 2014

Dear Jenn,

We really appreciate and sincerely thank you for your recent stay and share reviews. We're all glad to receive your most positive feedback that you had a fabulous experience with us. We’ve already shared your comments with our team and they’re very happy to see your message. We will definitely improve more breakfast options and hire more serving staff.

We’re pleased to offer you, your family or friends a very special discount of 15% on best available rate for direct booking only for your return trip in the future visit.
We look forward to welcoming you back to our hotel in a short distant future.

With personal regards,
Hotel Management
Frangipani Fine Arts Hotel

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Reviewed 27 January 2014

We were very happy with our room and the hotel is in a great location. However, agree with other reviews in that the bath is a strange shape and we didn't always have hot water. The staff were OK but they insisted on bringing our bags up when we checked in but half an hour later they were still sat in the courtyard downstairs so we went down and got them.
The breakfast buffet was small but OK.
We booked a bus to Sinouxville through the hotel and told it would pick us up from there. However, it didn't turn up and we were waiting around for 2 hours until we they finally sorted it out. We would suggest just booking direct with bus company.

  • Stayed: January 2014, travelled as a couple
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1  Thank hanemitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

After the hustleand bustle of the airport and city traffic(there are very few Taxi's in cambodia so take TukTuk) the hotel was hidden away behind shops up a small alleyway. First impressions were good as we were taken to our room which was large clean and had a small courtyard. First problem we had was there was no towels in room and they were delivered within 10 minutes so all was ok , Went to bed and soon discovered that the aircon was making funny creaking noises , checked it out about $ in morning and found that it was set to lowest and was trying to defrost every 5 min turned it of and let defrost and set to 23 deg and it worked perfect after that. Next morning went for shower and had almost cold hot water this continued for the next 3 days and on last day had to boil water and have sponge bath.Another problem we had was with the safe ,nice and modern electronic but it was not bolted to wall so anyone could walk away with it. In saying that its not a bad hotel if these issues were fixed, breakfast was ok and staff were good and walking distance to riverfront ,museum and palace and the only music we heard was monks chanting in the morning

  • Stayed: December 2013, travelled as a couple
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1  Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

Hidden away from the hustle and bustle of Phom Phen so you can enjoy a quiet night and get some good sleep. Short walk from all the key places. Helpful staff to get tuk tuk's and advise where to go to maximise your visit to Phom Phen. Good internet access (kids were happy during rest periods). Huge bath. Very clean. Many restaurants walking distance. Basic but healthy breakfast. You can use the pool at their sister hotel. A great boutique hotel. We enjoyed our stay here.

Room Tip: Top floors are quieter - you need to like stairs though
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  • Stayed: December 2013, travelled with family
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Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014 via mobile

We ve booked here.
Arived.
They told us they dont have a room and they upgrade us to a better hotel.
What we ve got is 2h lost, a small room with the window to a wall.
Nothing to comment about.

If they are proffesional woth you thow, than probably you ll find a nice hotel to sleep in in the dirty PP.

Stayed: January 2014, travelled as a couple
2  Thank Mihail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

I was very much looking forward to staying at this hotel but was very much disappointed when I arrived. The rooms were very spacious but the concrete walls and floor leads to a very grey and down vibe. It was downright depressing and not arty as suggested. Towels were very thin, bath very odd and breakfast well below par. We were booked in for 7 days and left after 1 night. The photos make the place look much brighter and nicer than it was. Very disappointed.

Room Tip: Find one with some natural light and not all concrete walls.
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  • Stayed: January 2014, travelled as a couple
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1  Thank MLH99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Frangipani Fine Arts Hotel

Address: # 43 Street 178, Phnom Penh 12000, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #85 of 274 Hotels in Phnom Penh
Price Range: £56 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Frangipani Fine Arts Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Welcome to Phnom Penh, Pearl of Asia in 1920s and the Frangipani Fine Arts Hotel, the boutique hotel in the heart of Phnom Penh. Ideally situated at the heart of Phnom Penh City and just few minute walk from the riverfront, along Sisovath Quay and the banks of the Tonle Sap, Mekong and Bassac rivers, this leading Phnom Penh boutique hotel is within easy reach of tourist attractions and Phnom Penh landmarks like Royal University of Fine Arts, the National Artefacts Museum, the resplendent Royal Palace, the Silver Pagoda and the quaint streets dotted with charming cafe, designer shops, and art galleries of Phnom Penh. This charming accommodation has a long been a favorite in Phnom Penh for both business and leisure travelers and also makes an ideal base for sight-seeing tours of Wat Phnom, Independent Monument, Toul Sleng Genocide Museum, Russian Market, dazzling sunset boat cruises along the Mekong River and other touristic and lively areas. All well decorated and comfortable guest rooms with their large spaces and furniture as well as standard amenities at the Frangipani Fine Arts Hotel would give you a comfort and feel of home away from the home. The Room is well equipped with modern amenities and you can choose from 3 different categories of rooms – twin junior suite room, double junior suite room and double suite room. The Fine Arts Restaurant on the ground floor offer fine Royal Khmer and French cuisines and offer a large selection of wines. ... more   less 
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