I booked the hotel using booking.com and the hotel charged my credit card unlike stated in the booking.com policies with the full amount of the stay before i arrived there. After asking upon arrival, they were not sure about that and told me that they have to check and will tell me the next day.
In the fist night we got a standard room on the 3rd floor. It's quite a way up as there is no elevator.
The toilet was flushing by itself all 5 to 10 minutes without any obvious reason and that all night long. The hairdryer had a plug that was impossible to connect in the bathroom. There wasn't any door between bathroom and the bedroom, which is quite unusual and we didn't like it. Also there was no water cooker in the room but instant coffee and tea bags.
After complaining the next day, we were offered to move to another room which was supposed to have a balcony (i asked about that explicitly). This so called "balcony" was a 50 cm wide platform which was only accessible by climbing about the handrail. Also there wasn't any door between bathroom and bedroom again. In both rooms the water supply of the toilet was completely missing which is also very unusual for southeast Asia. The smaller pillows in both rooms were kinda dirty and had stains on it. Both rooms had a floor made from plain concrete which is not a very welcoming setting.
When we moved to the other room the second day, we forgot a wallet in the old room. Of course it was our fault to forget it and realize it only the next day, but after asking in the reception, they ensured us that they hadn't found anything and they apologized. To me it's quite obvious though who took the wallet, as average salaries are very low in Cambodia. However, we didn't get the wallet back during our 4 day stay there.
The breakfast is quite bad and for us it wasn't mostly worth to get up for it. One good thing is that the hotel provides free bicycles to explore the city. Those are quite old though and the brakes don't work very well. The combination of the brakes and the traffic in phnom penh make it slightly dangerous to use the bikes.
I can't really recommend the hotel.
- Official Description (provided by the hotel):
- Welcome to Phnom Penh, Pearl of Asia in 1920s and the Frangipani Fine Arts Hotel, the boutique hotel in the heart of Phnom Penh. Ideally situated at the heart of Phnom Penh City and just few minute walk from the riverfront, along Sisovath Quay and the banks of the Tonle Sap, Mekong and Bassac rivers, this leading Phnom Penh boutique hotel is within easy reach of tourist attractions and Phnom Penh landmarks like Royal University of Fine Arts, the National Artefacts Museum, the resplendent Royal Palace, the Silver Pagoda and the quaint streets dotted with charming cafe, designer shops, and art galleries of Phnom Penh. This charming accommodation has a long been a favorite in Phnom Penh for both business and leisure travelers and also makes an ideal base for sight-seeing tours of Wat Phnom, Independent Monument, Toul Sleng Genocide Museum, Russian Market, dazzling sunset boat cruises along the Mekong River and other touristic and lively areas. All well decorated and comfortable guest rooms with their large spaces and furniture as well as standard amenities at the Frangipani Fine Arts Hotel would give you a comfort and feel of home away from the home. The Room is well equipped with modern amenities and you can choose from 3 different categories of rooms – twin junior suite room, double junior suite room and double suite room. The Fine Arts Restaurant on the ground floor offer fine Royal Khmer and French cuisines and offer a large selection of wines. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Frangipani Fine Arts Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.