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“Exceptional service, quality experience and value”
Review of White Mansion

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White Mansion
Ranked #8 of 274 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 25 March 2013

We stayed in a suite with king size bed. The hotel was very relaxing with attentive staff who were very friendly and helpful. We stayed in top grade hotels during Cambodia visit - this was the best by far!
Looking forward to a return visit. Faultless. May be difficult to book as reputation grows...

  • Stayed: March 2013
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Thank HappyChapx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 March 2013

The staff were most welcoming and helpful. The rooms (stayed twice) clean, comfortable and spacious. This holiday was to celebrate our Pearl Wedding Anniversary mentioned in passing during conversation. The staff went to great lengths to make it feel like a honeymoon. They could not have made it feel any more special. Useful to be able to leave a suitcase with them when we set off for Siem Reap and the temples, and for allowing us to use shower facilities and provide towels on our last day many hours after having checked out. Would certainly stay there again and recommend to anyone travelling to Phnom Penh.

  • Stayed: March 2013, travelled as a couple
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Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

We stayed twice, on arrival at Phnom Penh and departure. Both rooms were spacious, clean and beautifuly designed, A tranquil, cool space after the hustle and bustle of the city. We were close to all the main tourist sites and the staff couldn't have been more helpful, courteous and kind. Breakfast was perfect - a good choice and delicious. I contracted a nasty stomach bug and was unable to eat much more than rice and soup, The manager ensured that I was accommodated for over the next two days and I was not charged for the food - how often does that happen these days? A wonderful hotel to be highly recommended and a haven from the heat and dust.

Room Tip: There is only stair access to the top floor if you have a mobility problem
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  • Stayed: January 2013, travelled as a couple
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1  Thank 129Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2013

Stayed here for a few days. The service was great, free breakfast was worthy of an expensive paid one, and the in house spa was just what i needed at the end of the work day. This building is also the former US Ambassadors residence. Very colonial and full of character.

Room Tip: Junior suite is a good value for money.
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  • Stayed: March 2013, travelled on business
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Thank VijayPillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2013

This is really a nice calm hotel in the midst of chaos, noise and dirt. Spacious, clean rooms. Everything lovely. Had a problem with my credit card and needed to call collect which would be no charge to the hotel. I was told I would be charged $1 per minute. We all know how many minutes it takes to reach a live person and resolve a credit card issue. Needed to post this before I forget that this is wrong. Not within walking distance to anything you may want.

  • Stayed: March 2013, travelled as a couple
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Thank SeptemberDalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hppwm, Guest Relations Manager at White Mansion, responded to this reviewResponded 18 March 2013

Dear Valued Guest,

I am delighted that your stay at White Mansion was great and lovely. Thank you for your praises about the hotel.

I am sorry to hear about the misunderstanding at the Front Desk: collect calls have never existed in Cambodia, this is the reason why the Receptionist misunderstood your request. Of course, there are no reason why we would not accept to let you use a phone to call collect abroad for as long as you wish...

Please note that Guests can walk from White Mansion to:

- some of the best restaurants in Phnom Penh (5 min)
- monument of Independence (5 min)
- Royal Palace (10 min)
- River (10 min)
- nice local shopping street (5 min)
- 2 playgrounds for children (less than 10 min)

Kind regards,

Sokha Meu
Guest Relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2013

I stayed for one night on a top-floor room with a rooftop terrace with a view over the city. The room was beautifully designed down to the last detail and a remarkably good value if you watch for one of the many special rates on offer for advance booking. You will be welcomed as an old friend at reception. Highly recommended. Travelers with disabilities should note that top floor rooms are accessed by lift and one flight of stairs.

Stayed: March 2013, travelled solo
Thank chameleonesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2013

I stayed in Phnom Penh as a single person as I was taking semi-professional photos. My wife didnt want to do the stupid early starts. The hotel is in a perfect location in the sea of dust and bedlam that is just simply the life of Cambodias capital city.

The Hotel was once the USA embassy and is decorated in French Colonial style. It is a 15 minute walk from the Royal Palace and just a 10 minute Tuk Tuk ride from the Russian Market (still want to know why its called the Russian Market?)

Reception and Check in was pleasant and simple. They even accomadated an early checkin without a fuss. The room was well appointed and most importantly cool. The bathroom was much bigger than in other similar hotels I have stayed in. The shower to my delight was large and the pressure of water certainly helped knock off the days travel dust.

Breakfast was perfect. I had an early flight on my last day and the staff came in half an hour early to ensure that I got my coffee and toast before heading to the airport. Good service with pleasant smile.

Once again if you want a small slice of heaven in the hustle and bustle of Phnom Penh then look no further, it is just perfect.

Room Tip: Any room I believe would be good
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  • Stayed: March 2013, travelled solo
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Thank Jaktam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 274 Hotels in Phnom Penh
Price Range: £70 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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