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“Very comfortable and Safe Hotel”
Review of White Mansion

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White Mansion
Ranked #8 of 274 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 22 November 2013

We were over nighting in Phnom Penh and wanted a decent hotel. This is more than a decent hotel. 4 star boutique hotel with very nice people. Some things were a little annoying like the toilet not flushing properly but outside of that, we enjoyed our stay, especially the dipping pool.

  • Stayed: November 2013
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1  Thank hughsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 26 November 2013

Dear Valued Guest,

Thank you for choosing White Mansion for your night in Phnom Penh. As you say, we are located in a quiet and safe area, just 200 meters from the Prime minister House;

We are looking forward to see you again on your next trip.

Kind regards,

Ms. Sokha Meu
General manager

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1,251 - 1,257 of 1,998 reviews

Reviewed 18 November 2013

Spent several nights at the White Mansion Boutique Hotel which is impressive from the outside and in a nice neighborhood with good restaurants. We were received with a warm greeting by the staff and found everyone customer oriented.

Unfortunately we found the former home of the US Ambassador, with its modernistic remodeling to be cold and uncomfortable. Our fourth floor roof unit had been expanded by extending it onto the balcony. The bathroom, with ceiling sloping at 45 degrees into the corner, resulted in a four foot overhead directly above the toilet meaning both sexes needed to be seated to use it. However even more concerning was the fact the shower had no curtain or door meaning one had to cross the wet and extremely slippery stone floor to reach the sink or toilet. To avoid a painful slip we always placed one of the large bath towels on floor to absorb the shower spray. It is only a mater of time before someone is badly injured

Missing in the modernistic decor were many standard items essential in a property of this standing. This would include shelving or drawers in both bath and bedroom, place other than floor on which to set suitcases, and comfortable chairs in which to read. Two small stools adjacent to TV stand do not substitute for chairs. In addition the rooms on fourth floor are not very soundproof with noise from both adjacent room and hallway annoying. A single elevator takes guests to the third floor and those on fourth floor have a thirty step staircase to reached their room. While we did not mind this aspect we suspect others would not appreciate the climb despite the beautiful wooded staircase.

To end on a positive note I should recon firm staff was wonderful, the beds were comfortable and the air conditioning worked well. However there are too many other drawbacks to recommend.

  • Stayed: November 2013, travelled as a couple
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2  Thank 100nations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

We really enjoyed our stay at the White Mansion! The people were extremely friendly and helpful. The room was large and comfortable. The hotel is convenient to all the major sights, but was quiet and peaceful at night. We especially appreciated the attached restaurant, which was open virtually all the time and offered really good quality food. I would stay here again if I returned to Phnom Penh.

  • Stayed: October 2013, travelled with family
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1  Thank Ktravel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 19 November 2013

Dear Valued Guest,

As you know, it is an honor each time we read such a comment about our team. We really do appreciated this recognition when one of our guest take some of his precious time to leave us a review and a 5 on Tripadvisor. Thank you so much to make our day!

We all hope you will return soon!

Warm regards,

Ms Sokha Meu
General manager

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Reviewed 18 November 2013

There is nothing I would change with this hotel. The staff were beyond my expectations, they were all amazing. There was nothing that was too much for them. The breakfast was delicious and plentiful. The room was clean and beautiful. The hotel is elegance in the City. Very accommodating and I would highly recommend this hotel.

Room Tip: We stayed on the 3rd floor, room 313. By mistake I didn't ask for a room with a balcony and tha...
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  • Stayed: November 2013, travelled with friends
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Thank steve_lil_2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 19 November 2013

Dear Valued. Guest,

What can I say after reading your sweet review? A big thank you. Please note that all pleasure if for us when we read about your experience with our team.

Glad you really enjoyed the decor and the breakfast.

We all hope to see you again soon.

Warm regards,

Sokha Meu
General manager

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Reviewed 16 November 2013

very nice hotel and well located, staff and management are really friendly and helpful
room and bathroom were very spacieus, free soft drinks, nice and quiet swimming pool
very good explenation when we arrived

Room Tip: kamer 114 is super
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  • Stayed: November 2013, travelled as a couple
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Thank strikgeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 19 November 2013

Dear Valued. Guest,

On behalf of all White Mansion team, I would like to thank you for your kind review.

It was a pleasure to have you with us and we hope to see you again soon.

Warm regards,

Sokha Meu
General manager

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Reviewed 14 November 2013

We stayed in the lovely Junior double suite, which was very spacious and overlooked the pool. The staff were friendly and attentive and we really enjoyed our stay. We especially liked the fact that you can take breakfast whenever you want – be it 8am or 4pm. The massages were also great and reasonably priced.
On another note, if you take a tuk tuk from the airport, don't be too quick to take up their offer of being your personal tuk tuk driver throughout your stay. They tend to hugely overcharge and there are always tuk tuks outside the hotel (and the concierge is happy to negotiate decent prices for you).

  • Stayed: October 2013, travelled as a couple
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1  Thank J0ey3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 19 November 2013

Dear Valued. Guest,

Let me thank you for your kind review on Tripadvisor. I am pleased to see you appreciated the huge rooms and our attentive staff.

Hoping to see you again soon.

Kind regards,

Ms Sokha Meu
General manager

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Reviewed 11 November 2013

We were only in Phnom Phen for one night and I am so glad we spent it here. This used to be the U.S. embassy and now it is a delightful hotel. The staff greeted us with a refreshing watermelon beverage. Our room included a fresh fruit tray. Soda and water are complimentary. Cookies were delivered to indulge us. Our rom was beautiful and elegant. The pool was just outside. The water was a bit cold, but after a long day trudging around the capital, it felt great! The concierge showed us around our rooms and even had pizza delivered for us as after two weeks we we ready for a change from Cambodian food. The only thing that did not live up to my expectations was breakfast the next day. What we had was good, I was just expecting a more extensive menu to choose from. I highly recommend this hotel.

Stayed: November 2013, travelled as a couple
Thank rickleed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Mansion B, General Manager at White Mansion, responded to this reviewResponded 12 November 2013

Dear Valued Guest,

Thank you very much for your kind review about White Mansion.

We were very pleased to have you here and hope we will come back soon. For future travelers, please find below a part of our Breakfast menu. It is all fresh, baked upon order and unlimited refill, included with the room (no extra cost):

Fresh fruits platter
Selection of local fruits from the market

Fresh fruits salad
Daily prepared with only fresh fruits

Plain Yoghurts:
Homemade and organic

Muesli / Cornflakes served with milk
Healthy,organic, low fat and delicious!

Crepes
Nutella, homemade pineapple jam,
lemon, honey, sugar: kids love it, don’t you?

Croissants:
Freshly-baked, flaky and crisp on the outside and tender and moist inside !

Bread / Toasts:
Direct from the bakery served with French butter and homemade pineapple jam.

Eggs (two eggs cooked the way you like)

- Pan fried, Soft boiled, Hard boiled, Scrambled

- Omelet: choose two toppings from onions, mushroom, cheese, cherry tomato, mix herbs

On the side:

- Do it the Asian way: shrimp noodle Soup and a plate of fried Rice (chicken and vegetables)

- Do it the American way: hash brown potatoes, bake tomato, bacon and sausage

...

Kind regards,

Mrs. Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 274 Hotels in Phnom Penh
Price Range: £69 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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