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“Home away home”
Review of White Mansion

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White Mansion
Ranked #7 of 277 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 15 January 2014

The spacious old building is the soul of the hotel, it provides you enough spaces in room and in the open area, and it also gives u a touch of the colonial feeling. what's more, high ceiling makes air circulation better which helps to cool you down when you are back from outdoor. The general manager is like the chamberlain of your house, keep everything you need and provide whatever you needed. He stayed night in the front door to greet you back, and the overall service from housekeeping to restaurants are also excellent.
Location is also perfect, you could have tuk tuk easily or it's also convenient to walk out.
If you are not looking for luxury hotel but a warm and cozy one, this is what I recommend!

  • Stayed: November 2013, travelled as a couple
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Thank Mung M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 16 January 2014

Dear Mung,

Thank you for giving White Mansion the "home away from home" status. Indeed, working here everyday, we do our best to make everyone feel at his best.

Kind regards,

Ms Sokha Meu
General manager

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1,215 - 1,221 of 2,027 reviews

Reviewed 15 January 2014

We returned after twelve months for yet another holiday in Cambodia.The hotel had a few changes in personnel but it still had the ethos of excellence at its core. Sokha is now the General Manager and at front of house is the excellent Younes. Both were so helpful, organising restaurant appointments and cars. On the last morning at 4am, Sokha was there to give us a coffee and send us on our way.
The room (314) is a large suite with huge beds and a sitting area. The cafe does not have a large menu but its breakfasts are excellent and our poolside food was first rate.
The location is excellent for restaurants and the markets, There was always a tuc-tuc outside with English speaking drivers who would look after us for a single visit or for an extensive round trip.

  • Stayed: January 2014, travelled as a couple
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Thank macbrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 16 January 2014

It was good to have both of you back! Thank you so much for your second visit, it was a true pleasure.

No need to share your sweet review with everybody, you already talked to all of us. We appreciate a lot your interaction with us and the fact that above all, you love Cambodia. Thank you for being such an Ambassador!

See you next Year for a 4am coffee again? :)

Best wishes for 2014 and warm regards.

Sokha

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Reviewed 14 January 2014

White Mansion is a lovely hotel, established in the old US embassy. The building is beautiful, and the rooms are very spacious and well set out. The location was ideal, and the attentive staff were excellent. We enjoyed the pool area in the later afternoons, a 25 metre lap pool, a bonus in a city!
It felt like a home away from home. Excellent value too.

  • Stayed: January 2014, travelled with family
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1  Thank jungones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 16 January 2014

Dear Valued Guest,

A home away from home... That could be our motto! It perfectly describe our aim for each single guest we have the pleasure to welcome at White Mansion.

Thank you very much for your review and describing our historical Residence of the American Embassy as lovely.

We hope to see you again. Best wishes for 2014.

Warm regards,

Ms Sokha Meu
General manager

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Reviewed 13 January 2014

My wife and I stayed at the white mansion with our 1 1/2 year old son recently. The staff were very helpful and loved playing with son. We loved the room with beautiful 12 foot high ceilings and the pool was a welcomed relief after a long day checking out the sights. We would definitely stay here again when in Phnom Penh.

  • Stayed: January 2014, travelled with family
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1  Thank Prue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 14 January 2014

Dear Prue,

Thank you for sharing your experience at White Mansion with your sweet family. Indeed, Cambodians are very family oriented, we just love the warmth of children playing with parents and friends. And your son is so cute... :)

Please come back anytime, we are waiting for you!

Best wishes for 2014.

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014 via mobile

The hotel is nice, although it would have been perfect were it not for the hotel staff acting as touts upon your arrival. After traveling to Phnom Penh, the last thing one needs is the hotel staff accosting them about whether or not they want to book an overpriced tour. I expect this kind of behavior from a sketchy tuk-tuk driver, not from hotel staff, let alone hotel staff visibly being supervised by hotel management. This is shameful and taints an otherwise nice experience.

Stayed: May 2013, travelled as a couple
1  Thank jetsetter5195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

This is simply the best accommodation I have stayed in whether travelling in Asia for pleasure or Australia for Business.

The room was large and spotlessly clean. Service from all staff was just right and the whole hotel's environment was just what my girlfriend and I needed.

  • Stayed: February 2013, travelled as a couple
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Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 14 January 2014

Dear Alain,

What a better reward could we receive than your satisfaction of your stay in White Mansion. Thank you very much for your kind words that I will immediately share with my team.

We all hope to welcome you and your girlfriend soon.

Best wishes for 2014!

Warm regards,

Ms Sokha Meu
General manger

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Reviewed 12 January 2014

We were very pleased with our 3 night stay at the White Mansion Hotel. We were not initially pleased with our room and staff listened to us and switched our room - turned out wonderfully - very comfortable and spacious. Staff also was very helpful in providing information and suggestions. Hotel was in a good location and the breakfast was yummy!

Stayed: January 2014, travelled as a couple
1  Thank WendyandJim2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 13 January 2014

Dear Wendy and Jim,

Thank you so much for your kind words. We are all pleased we could help to make your stay in White Mansion wonderful. Providing hotel is not full, my team and I will always have a solution to any inconvenience that might occur.

Please come again soon to enjoy our rooms and breakfast!

Best wishes for 2014.

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 277 Hotels in Phnom Penh
Price Range: £68 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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