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“Brilliant rooms, attentive staff”
Review of White Mansion

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White Mansion
Ranked #6 of 281 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 17 February 2014

We stayed in White Mansions Boutique hotel on the last 2 days of a long trip around SEAsia. It was a great way to end what had been a fabulous trip. The staff were some of the most attentive, respectful and warm that we had come across. The breakfast was delicious and the rooms!!

Our room was glorious; it was large, really large, but not empty. There was a lot of cupboard space and places to hide away our unsightly backpacks. It was filled with all the mod-cons, spectacular bathroom, fruit on arrival and a turn down service with cookies left in the room at night.

All in all it was a wonderful experiance and centrally located. I only wish I had a chance to take a dip in their inviting looking pool.

I highly recommend the White Mansions

  • Stayed: February 2014, travelled as a couple
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Thank Halina X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 18 February 2014

Dear Halina,

Thank you for giving us your feedback about your stay at White Mansion. Working here everyday, we do our best to make everyone feel at his best.

Kind regards,

Ms Sokha Meu
General manager

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1,225 - 1,231 of 2,079 reviews

Reviewed 17 February 2014

I stayed in this hotel with my partner in October 2013 and could not be happier with the service we received. The staff are so friendly, always willing to help with any request. They are a real credit to this hotel. The rooms are simple but clean and very comfortable. We even had a balcony with a view of the city which was nice to sit at night. The staff ensured we had a fresh fruit platter waiting in our room when we returned from our day out which was very welcome in the high humidity. It is a short walk to local restaurants and cafes, starting only 2 minutes away. If you want to stay in the busier areas surrounded by noise and cafes, this is not your hotel. If you are after a quiet setting, with attentive staff and a pool to relax by, then stay at the White Mansion!! I would recommend this hotel to anyone travelling through Phnom Penh.

  • Stayed: October 2013, travelled as a couple
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1  Thank Team_JayEmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 18 February 2014

Dear Valued Guest,

Thank you for writing your superb experience in White Mansion for the Tripadvisor community. It is a long and fair comment. We appreciate it.

I will share it with the team, such a nice reward for us.

We all expect you for another stay in our beautiful capital!


Warm regards,

Ms Sokha Meu
General manager

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Reviewed 16 February 2014

We stayed for 2 nights at the White Mansion in January 2014. This boutique hotel is lovely and grand with a beautiful wood staircase and high, high ceilings in the lobby. The rooms were bright and fresh. Our room had a balcony looking out to the city. We could sit out and have a coffee and relax a little before starting our day. The hotel staff were wonderful - very helpful, accommodating and extremely polite. The hotel had a tuk-tuk driver available right out front. The location was great being just a little outside of the hustle and bustle of Phnom Penh. The hotel has a lovely small restaurant good for breakfast and lunch. I would definitely stay here again.

  • Stayed: January 2014, travelled as a couple
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1  Thank peasinapod123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 17 February 2014

Dear Valued Guest,

Thank you for your review and your feedback about your stay at White Mansion. I am glad our team was able to meet your expectations. I hope you enjoyed the city and that you will be back for more to discover.

Warm regards,

Ms Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

in another review, I took issue with the trend of elevating undistinguished hotels with the meaningless label "Boutique". Here is one which actually earns and deserves that tag. Over a 10-day period, coming and going, we had opportunity to "sample" 3 different rooms. Each was different, cleverly designed to make the best of available space, comprehensively equipped, comfortable and quiet. The same thoughtfulness and attention to detail is evident throughout: the small, but perfectly formed pool area, a little souvenir shop under the impressive staircase, a wifi which works - everywhere, the smart way of making a large breakfast selection work in a small hotel.
The proof of an outstanding hotel is always its staff and the White Mansion scores highly here too, with the front office managers - Younes or Alain - the key figures. Call for some ice and it arrives almost before you've put the phone down. Leave the hotel and the doorman makes sure the tuk-tuk driver knows where to go and you know how much to pay him. Customer-centric is the fashionable term; at the White Mansion, they live it!

Room Tip: Try one of the fourth-floor rooms with a terrasse and enjoy the view over the city with a drink at s...
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 15 February 2014

Dear Martin,

Thank you for your review and your feedback about your stay at White Mansion. I am glad our team was able to exceed your expectations. I hope you enjoyed the city and that you will be back for more to discover in Phnom Penh.

Your kind words to the team are well appreciated, many thanks from all of us. Warm regards from Younes and Alain :)


Sincerely,

Ms Sokha Meu
General Manager

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Reviewed 11 February 2014

A lot of hotels in SE Asia try to meet the service and amenity standards of Thai or European hotels but miss the mark. The White Mansion doesn't miss anything. It's a truly world-class hotel in the heart of Phnom Penh that's housed in the former US Embassy.

I loved being greeted by Marcel, the hotel's official canine greeter. He spends much of his day waiting by the front door to welcome arriving guests.

Spacious is an understatement -- our twin suite was palatial with extraordinarily high ceilings. The linens and firm queen mattress were very comfortable, great a/c and ceiling fan, roomy shower and bathroom, very tastefully decorated, quiet (we never heard a sound from other guests or hallway noise) with good black-out curtains... a great oasis in a busy city. I really appreciated that the water and sodas were free in the mini-fridge and replaced every day. It's such a small thing, but it's a nice feeling not to be nickel and dimed to death.

I hardly ever use the spa at a hotel (usually finding them overpriced), but really enjoyed the energizing massage at Aziadée, the in-house spa. It was 25.00 for an excellent one-hour massage. It was just the ticket after a long day of sightseeing.

The location is very handy for tourists. We rarely spent more than US$2 for a Tuk-Tuk ride to see the sights, get to the markets, or out to dinner. There was always a ready queue of drivers waiting for a fare just in front of the hotel.

We relied on the hotel staff to make dining suggestions and they were all excellent.

My only minor disappointment was the lack of general lighting in the room. The bedroom had great reading lights and very pleasant accent lighting but no ability to really light the room for activities like packing at night. We turned on every lamp but still worked in the semi-darkness -- that was partly owing to the impressive size of the room.

Room Tip: I saw several rooms while the doors were open for cleaning. They all looked great but it would be h...
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  • Stayed: February 2014, travelled with friends
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3  Thank BlaiseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 February 2014

Dear Blaise,

Thank you for sharing with us your wonderful experience at White Mansion in Phnom Penh. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests.

I shared your nice words to the all team, including Marcelle!

We all hope to have the opportunity to welcome you back soon.

Warm regards,

Ms Sokha Meu
General Manager

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Reviewed 10 February 2014

The hotel has old world charm updated for today's savvy traveler. The rooms were spacious, clean and very comfortable. My only wish was that I could have stayed a little longer than my 3 nights. Will definitely go back again.

Kudos to the fabulous staff who are so friendly and helpful. Special mention to Younes, who was so attentive.

It is also only a short tuk tuk ride away from all the nearby markets, shopping and restaurants.

Only downside was that there was no bath in the Junior Suite we stayed in. A bath would have made it perfect. Also, the bathroom door in room 113 creaked badly and at times, if we went during the night, it would wake my infant.

  • Stayed: January 2014, travelled with family
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1  Thank euli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 February 2014

Dear Valued Euli,

Your kind words about our team sound like music to my hears! Thank you very much for taking some of your precious time to write about your very pleasant stay in White Mansion Phnom Penh.

Younes thanks you for your kind words.

We all hope to welcome you again in the near future.

Warm regards,

Ms Sokha Meu
General Manager
PS: Thanks for telling us about the noisy door, it is already fixed :)

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Reviewed 10 February 2014

We chose to stop on our journey from the UK to NZ and the children unanimously voted that we go back to Phnom Penh rather than stay in Singapore. This was in no small part due to the welcome and serene stay we had at the White Mansion the last time we stayed.

Although the busy season the hotel was running true to form with clean rooms, pleasant staff and as our breakfast was included in our room rate we had excellent food in the morning always delivered with a smile. We utilised the spa and enjoyed the experience.

The location of the hotel means it is quiet at night. 240 Street is close (although I would rather get a Tuk Tuk than risk crossing a very busy main street) which has boutiques and The Bakery which has fantastic lunches. It was noticeably cooler in Jan so at night and early morning we needed to have a light jacket on.

Would return again if the chance came up.

  • Stayed: January 2014, travelled with family
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1  Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 11 February 2014

Dear Tracy,

It was good to have all your family and you back! Thank you so much for stoping over for a second visit, it was a true pleasure.

We appreciate a lot your interaction with us and the fact that above all, you love Phnom Penh. Thank you for being such an Ambassador for White Masnion!

See you next year… hopefully!

Warm regards.

Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12207, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 281 Hotels in Phnom Penh
Price Range: £76 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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