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“Outstanding value and perfect service”
Review of White Mansion

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White Mansion
Ranked #8 of 274 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 14 June 2014 via mobile

The location is really ideal and the facilities are top shelf. The room we had was so relaxing, a beautiful bed and a lovely outlook over the pool. The pool is so refreshing too. Breakfast menu was wide & varied. This is a great hotel.

  • Stayed: April 2014
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1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 15 June 2014

Dear Valued Guest,

Thanks you to you for your kind review. We are delighted to see that you enjoyed your stay in our lovely former Residence of the American Embassy in Phnom Penh.

We all hope to see you again in the near future for a peaceful retreat at White Mansion.

Warm regards,

Ms Sokha Meu
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,028 - 1,034 of 1,999 reviews

Reviewed 13 June 2014

Thanks Tripadvisor so I found this hotel and decided to stay while our 1st night of Cambodia, Phnom Penh trip, after reviewed all comments. All staffs are pleasant, friendly and very helpful. Very touchful while arriving kids were all given a little bear and all served by a welcome drink and refreshing towel. Room was clean and very spacious! And besides the plain water bottle, the coke cans in the fridge are FREE! We were late check in on the 1st day, and was then granted a 1 hour extend of check out on the next day upon request. All of us (2 Family, 4 adults+4 Kids) were so impressed was that after check out hotel was offering us to store all our luggages and let us continue sight-seeing and shopping in town, after dinner when we back hotel, they even allow us for bathing, preparation with all the hair and body shampoo, towel, etc, resting and waiting while our next moving to bus stand as we were taken 11pm mid night bus to Siem Reap, and they reserved the bus tickets for us when the time we booked the hotel. I never experience this kind of wonderful services from any hotels even those rated 5 stars that I hv stayed before, definitely will share and highly recommend with others about this excellent hotel in Phnom Penh :) Taking this opportunity to say thank you to all the lovely staffs we meet in this hotel.

  • Stayed: June 2014, travelled with family
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2  Thank debbielok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 14 June 2014

Dear Debbie,

Thank you for your wonderful review and for coming to stay with us at White Mansion with your sweet family. We always appreciate it when guests are able to enjoy all that we have on offer - if you can think of anything else that we might provide for everyone's enjoyment, I'd love to hear.

Indeed Tripadvisor is an excellent tool to plan ones journey abroad. Over 800 wonderful reviews can't lie.

Thanks again and hopefully see you again see the next time if you return to our beautiful Kingdom.

Warm regards,

Ms Sokha Meu
General manager

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Reviewed 12 June 2014

Stayed here for 3 nights at the beginning of June. We had the suite room 114. The room is huge and very nicely furnished. The air con is good ( if you keep the fans on because the ceilings are so high). The location is a little way out of the main night time area but a tuk tuk is only $3 and are available right outside the hotel. The staff were most welcoming and friendly. They always open the doors for you and greet you with a welcoming smile. The pool area is lovely and needed after a day of sightseeing. The breakfast was good. We would definitely recommend this hotel. The wifi password is "serviceisanart" and they seem to have this totally mastered.

Room Tip: The suite was excellent but talking to other travellers all the rooms are excellent.
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  • Stayed: June 2014, travelled as a couple
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3  Thank pje39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 June 2014

Dear Valued Guest,

Thanks you for taking the time to write your kind words following your recent stay at White Mansion.
I was delighted that you enjoyed all the facilities and most importantly the service we provided you with. I have passed on your comments to the team. Please do join us again soon: the really very hot season in Cambodia is almost over.

Many thanks once again.

Warm regards,

Ms Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014 via mobile

What a lovely hotel , the service was wonderful the staff went out of their way to help us with any questions . They recommended beautiful Resturant s and all the sights to see . Our room was huge and the pool lovely , after full days out visiting temples and the sad sights at the killing fields it was a needed oasis .

Stayed: June 2014, travelled as a couple
1  Thank vivianashworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 June 2014

Dear Viviana,

I am very appreciative of the very kind words you have written following your stay at White Mansion. Our aim with all our guests is to ensure we try our very hardest to make all of our guests feel at home and meet their expectations.

I do hope that you will come and stay with us again soon in the near future.

Warm regards,


Ms Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

Nice hotel service was fantastic staff very friendly pleasant stay
Price bit expensive but hotel was fantastic
Clean room good art over all excellent specialty staff very good location bit inside 5 mtr from river side

  • Stayed: May 2014
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Thank Honoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 June 2014

Dear Valued Guest,

Thanks you to you for your kind review. We are delighted to see that you enjoyed your stay in our lovely former Residence of the American Embassy.

We all hope to see you again in the near future for a peaceful retreat at White Mansion.

Warm regards,

Ms Sokha Meu
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Second stay for 6 nights. Would be my choice again. Why? The ambience of staying in a hotel that reminds me of the past (the high ceilings, the huge rooms and design), yet modern and tastefully decorated -wonderful artwork. It is quiet, has a lovely little cafe to have delicious breakfast of your choice. A lap pool too.
And the people who make the place - such friendly staff who make you feel welcomed and give you personalized attention. Service is indeed an art they have mastered. A perfect little oasis to unwind and energize for the next day. Plus internet is included. Just perfect.

Room Tip: First floor facing the pool was very quiet.
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  • Stayed: May 2014, travelled on business
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2  Thank GK D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 12 June 2014

Dear Valued Guest,

Thanks you to you for your kind review. We are delighted to see that you enjoyed your stay in our peaceful and lovely former Residence of the American Embassy.

We all hope to see you again in the near future at White Mansion.

Warm regards,

Ms Sokha Meu
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Stayed in the White Mansions for to days in a delux room, it was fantastic, very spacious, the bathroom was huge and everything is very clean. The mini bar has free coke and lemonade, plus water and is stocked daily. We went back at the end of our holiday and had a twin room, it was just as nice. The staff are all friendly and helpful, they will do whatever it takes to make your stay enjoyable. The location is good, very central, within walking distance of the Palace and other attractions.

Room Tip: We stayed in room 10 overlooking swimming pool, this is a delux room. On our rreturn we stayed in a...
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  • Stayed: May 2014, travelled as a couple
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Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this reviewResponded 11 June 2014

Dear Brenda,

Thank you for sharing this raving review of your stay with us - we're absolutely thrilled by it!

Feedback from our guests is always useful to us as we continue in our endeavour to provide a level of service and personalised experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us.

Look forward to welcoming you back for another memorable experience in the near future!

Warm regards,

Ms.Sokha Meu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 274 Hotels in Phnom Penh
Price Range: £70 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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