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“It is the breakfast we LOVED”
Review of White Mansion

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White Mansion
Ranked #7 of 269 Hotels in Phnom Penh
Certificate of Excellence
Victoria
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“It is the breakfast we LOVED”
Reviewed 15 August 2014

The hotel is lovely, the pool pristine but it was the breakfast that catapults this review to maximum stars! It was nice to see the same friendly faces, and good to have the general manager Rob walking around, meeting guests. Highly recommend!!

Room Tip: There is no bad room.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank karenwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 16 August 2014
Dear Karen,

Thank you so much for your lovely review of your stay at White Mansion, historical Residence of the American embassy.

White Mansion is unique in Phnom Penh, so is our breakfast: thanks to Rob, our Director, and Eric Kayser the famous French baker who just opened a corner shop in our Café. A wonderful teamwork!

We all hope to see you again soon for another great stay.

Warm regards,

Sokha Meu
General manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (389)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Melbourne, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

Stayed here with partner and 12 year old daughter. From the moment you step into this hotel you are warmly greeted. It is a very stylish and gorgeous hotel, we loved it. The rooms and bathrooms are beautiful, with good quality linen and comfortable beds. Around 6 pm you get a knock on the door and you are given a yummy plate of biscuits and lollies.

The staff are really nice and we enjoyed talking to them while eating in the restaurant. The breakfast was excellent with many choices and good cappucinos. Although we didn't get to use the pool area, too busy, it also looked gorgeous with plenty of lounges. This hotel is close to many attractions or you can get one of the friendly tuk tuk drivers out the front. Stay here you will love it

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Kerryn252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 14 August 2014
Dear Kerryn,

Indeed, you are right, we try to make as much attention as possible to our Guests and their well being. We are a little family hotel but we try to make everyone comfortable, like at home.

I am glad you enjoyed our breakfast from Maison Eric Kayser, famous French baker.

Thanks you for taking the time to write your kind words following your recent stay at the historical White Mansion. I was delighted that you enjoyed all the facilities and most importantly the service we provided you with. I have passed on your comments to the team.

Thank you again for coming back again and again :)


Warm regards,

Ms Sokha Meu
General Manager
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Paris, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014 via mobile

Very nice hotel, clean. The rooms are freshly painted and are large, neat and decorated with taste. One of the rare time where I feel comfortable in an hotel room.
Warm welcome whereas we arrived at 1am.
A must and an amazing surprise considering the price. Do not hesitate.

Stayed August 2014, travelled with friends
Helpful?
2 Thank Franck T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 14 August 2014
Dear Frank,

Thanks you to you for your kind review. We are delighted to see that you enjoyed your stay in our lovely former Residence of the American Embassy. I will share all your kind words with my team with a great pleasure, they are doing a very good job. I am proud of our people, a real cambodian family.

We all hope to see you again in the near future for a peaceful retreat at White Mansion.

Warm regards,

Ms Sokha Meu
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

Having never traveled to Cambodia we were not sure what to expect from the White Mansion but as soon as we arrived we knew we had made the right choice.

The hotel is ideally situated on street 240 so there is a great selection of shops and the Royal Palace and river front are just a short walk away. We walked around the local area often late at night after dinner and never felt unsafe.

The hotel itself is very clean, with great rooms and things such as the water and soft drink included with the room are great in the hot weather. The included breakfast is very good with a nice selection of options to eat.

The services not included such as massages are very reasonably priced.

The staff are all incredibly attentive, friendly and go out of there way to help I can't praise them enough.

Also worth noting although not part of the hotel we had a Tuk tuk driver located out the front of the hotel (Tom No6) who was very helpful friendly and wasn't trying it on like some of them and really lovely chap please use him!!

All in all we would highly recommend the white mansion we had a fabulous 6 days there!!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Audiocheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 13 August 2014
Dear Valued Guest,

What a beautiful review of White Mansion, historical Residence of the American embassy, thank you very much! It is my belief that a vacation is so much more than visiting a new destination; it is a chance to rejuvenate.

I am so pleased to hear that your stay allowed you to spend such a memorable time in Phnom Penh. We do pride ourselves in being a historical property with a fascinating story, and I am glad that you appreciated that our rooms reflect just that.

Service is an art, and the entire team works hard every day to perfect our standards and ensure that every guest feels well taken care of and at home. I will share your input with our entire team, who I am certain will be encouraged by your remarks. It is wonderful feedback from guests like you that elevates our hotel and makes our job here so enjoyable and worthwhile.

Thank you, again, and we look forward to serving you in the future.

Warm regards,

Ms. Sokha Meu
General manager
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Leeds, United Kingdom
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 August 2014 via mobile

WMB was a superb place to stay, it's such an impressive building and in such a busy, busy city it was so good to walk into the gorgeous lobby.
Our room was huge, massive bathroom too except no bath tub! There was the space but just a big shower instead which wasn't very powerful.
We used the spa which was expensive considering street prices but against UK spa prices, it was cheap.
The breakfast was really good, the best so far in Asia. It's a French patisserie and lots to choose from, the passion fruit juice was v.good. The cafe is expensive for lunch though.
Tuk tuks outside always, good location. Pool too although we didn't use it. Really friendly staff and couldn't do enough for you. Defo recommend.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Almo64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 11 August 2014
Thank you for your comment.

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

From the moment you arrive you know the service is going to be excellent. The staff at all times during our stay were pleasant and polite and eager to make our stay a special one.
The room was fabulous with lovely furniture, a nice size bathroom and a balcony that gave a great view of phnompenh.
The swimming pool area is vey nice and the pool was great to cool down in at the end of a hot day.
It is easy to access every where from the hotel either by tuk tuk or walking if you wish, the river fronts about 10 to 15 minutes walking.
A great place to stay.

Room Tip: I think all rooms would be excellent. Just be aware that if you are on the fourth floor there is a s...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank himandherwarriner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 11 August 2014
Dear Valued Guest,

Thank you so much for taking the time to write a wonderful review regarding your most recent stay at White Mansion.

We are glad you enjoyed a great service and I shared your nice words with all our team!

We all look forward to seeing you again on your next visit in our beautiful Kingdom of Wonders.

Warm regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 August 2014 via mobile

The hotel is situated quite centrally in Phnom Penh allowing easy access to the palace and not far from the war museum. It has a very soothing atmosphere so on returning to the hotel the hustle and bustle of the city if forgotten.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank TommyHawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-WM, General Manager at White Mansion, responded to this review, 11 August 2014
Thank you for your comment.

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mansion

Property: White Mansion
Address: 26 Street 240, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 269 Hotels in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the historical Residence of the American Embassy in Phnom Penh. Unique charming Boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. As a gift, all Privilege rate bookers will receive a complementary pick up from airport with a private car, a relaxing Welcome Khmer Massage, a delicious unlimited Eric Kayser breakfast (serve daily from 6am until 5pm!), a welcome drink, a welcome fruit plate, Early check-in and Late check-out whenever available, free use of the minibar in the room, unlimited WiFi and at last but not least full flexibility with free cancellation up to 24 hours prior checking day! ... more   less 
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