Before arriving we checked on agoda.com to see I there were any rooms available. There were loads. When we arrived we specified that we wanted hot water so were quoted $20 for a room. No wifi and no aircon. (Even the really budget hotels for $8 a room with no window have wifi). I complained that it was too expensive so the woman at the front desk reduced it to $18. We had to take it as we couldn't find another room elsewhere and she also kept saying that it was her last room. After taking a look at the room I went on agoda.com to double check prices only to find that according to agoda there were a number of rooms left, 6 of them being rooms with hot water and aircon for $16. I showed the woman this and she said it was wrong and shouted at me telling me if i didn't believe her I should get out. Excellent customer service. I reasoned that agoda could have made a mistake until in walked another couple asking for a room for the night. All of a sudden ours wasn't the only room left. Later on in the day my other half witnessed the same thing happening again, so we had clearly being lied to. On top of that our 'hot' shower that we paid extra for was luke warm at best, our toilet didn't flush, there was blood on the curtains and a burn hole in our bed sheet. Although the roof top bar was cool, the music was loud and intrusive which ruined the atmosphere up there. Disappointed to say the least.
- Official Description (provided by the hotel):
- 11 Happy Backpackers, With over 40 rooms and 75+ dorm beds and an amazing rooftop bar/restaurant we strive to be Cambodia's #1 Hostel. We aim for our guests to enjoy their stay to the fullest. We offer: - Super priced private rooms, dorms and big group stays - An amazing rooftop with 2 pool tables, 2 dart machines, beerpong table, great music, fresh air, safe environment, serve food and drink all day and night, friendly staff and the place to party. - Last year we opened our Movie House corporation with The Flicks 2, located on our ground floor we are playing blockbusters, docu's, Cambodian history and backpacking classic movies in our AIRCONDITIONED awesomeness MOVIE ROOM, RATED #1 ON TRIPADVISOR AT THINGS TO DO IN PHNOM PENH. - Visa, Tickets, Tours service, you name it, we have it! sharply price and our visa prices beat the embassy prices! -dorms with AC starting from 5$ a night, -private rooms w/bathroom starting from 8$ a night - a social envirement for you to meet fellow travellers and have a great stay! - most central location you can find! 5 minute walk from Riverside and 10 minute walk to Central Market, Royal Palace & National Museum. - big spacious dorms for tour-groups. more than 40 rooms and 75 dorm beds. Amazing rooftop bar with FREE pooltables, TV, Hammocks, drinking games, Awesome music, SAFE $ FRIENDLY and many more! We arrange visas and bus tickets with GUARENTEED LOWEST PRICE! Once you stay you wont want to leave. ... more less
- Reservation Options:
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