I stayed here in July 2013 for 7 nights. I booked a superior double which I have to say reading the other reviews I am glad about. The room however was not that superior. Very small on the 3rd floor with no lift and a rather wired uneven staircase leading to it. In the room they did provide a safe and mini fridge. The aircon worked well as did he television. The bed was comfortable and I slept reasonably well. The furnishings in the room are a bit dated and the door of my room 301 had certainly seen better days. It didn't feel very secure and the light shone through the numerous cracks in it every morning.
The bathroom was tiny with shower over the toilet, old and outdated with electrical wires hanging out of the wall. a worry during showers as water goes everywhere. I wouldn't describe the room as clean or dirty. More grubby and in need of a proper clean rather than the once over that he staff seemed to give it. In fact I began to clean he room myself as it was frustrating due to h staff not actually cleaning. In fact about 4 days into my stay I asked for he bed to be changed. This never happened and the bed remained the same just made, I fund he laundry after tat day and changed the bed myself.
The staff were friendly enough and I guess for what they are being paid well who really blames them for not being that interested. The hotel is surrounded by tuk tuk guys who will of course tout for business. They are business men and if your friendly but firm they are excellent value. Never paid more than $1 anywhere in the city ad I hired one tuk tuk for the day for $10 and he took me out as far as the killing fields etc. did everything apart from the shooting on his little card. I did buy him lunch though. Really nice guy. Deal with them direct make sure the details are clear. Do not get on the Motos. Seen several accidents involving tourists. Nasty way to ruin your holiday.
One final comment, when I arrived there I had been travelling for some time. I decided to use the laundry service. Big mistake. Firstly they overcharged but to be honest that didn't really bother me a couple of dollars. But they lost my clothes. I got about 85% back along with someone else's shirts. The management of he hotel did try and sort it and offered me $30 as compensation, which was never enough, but showed that they too were annoyed and wanted to make things right.
Overall, would I stay here again? To be honest probably yes, but I would get the best room the offer, and I would be more strict on the staff cleaning the room. As well as not using the laundry service. It's a good budget hotel that with a few tweaks could be a very good budget hotel. Like most things in Cambodia it's not expensive and the people are genuine trying to ensure you have a good stay.
- Official Description (provided by the hotel):
- The fantastic sounds, smells and beauty of Cambodia come alive at the Diamond Palace II. Diamond Palace II is small boutique hotel with only 24 rooms, we are centrally located in tourist areas which is within minutes of Museums, Royal Palace, art galleries, Riverfront, bus & boat station, restaurants, night market, bar & pub, beauty salon, parks, travel agencies...etc. ... more less
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