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The Great Duke Phnom Penh
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Reviews (618)
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287 - 292 of 618 reviews
Reviewed 19 August 2013 via mobile

At check in you'll be astonished to find the $16 charge for wifi, but they will offer you other packages, and give misleading prices so you'll upgrade thinking you are getting better "value" when I fact you are not and you'll be hit with a large bill on check out. We were told for $25 we could have a premium package of internrt and minibar as well as access to the club lounge. It sounded worth it. But on arrival to the club room youll find that is a further $20 ($45 package), and not so politely removed!! how embarrassing!! If you do complain, like we did, you'll be met with resistance until they back down and admit to the "miscommunication" and simply offer the club access for free the following night. So we go the following evening at 5pm, pour ourselves a drink only to told no drinks allowed!

The hotel is situated in the city but 30 minutes from anything meaningful, therefore you have to pay 10$ for a return trip to anywhere of interest.


It's a shame because the breakfast are delicious and the restaurant staff helpful and friendly.

The rooms are pleasant enough, and the bathrooms nice, but the hall carpets are shabby and faded. Another example of their cost cutting is they charge 5 star prices, yet don't offer a turn down service as standard. I'm not especially bothered by turndown but in this priced establishment you do expect it.

  • Stayed: August 2013
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2  Thank UKChris82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Great Duke Phnom Penh, responded to this reviewResponded 3 September 2013

Dear UKChris82,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the inconvenience and shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Your feedback is indeed of utmost importance to us and rest assured that actions will be taken to ensure our guests continue to enjoy superlative levels of service, comfort & security that they expect when staying at our hotel. It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

after a disappointing visit to InterContinental PhnomPenh in April, i yet again experience not a very enjoyful stay this time. Staying there for 4 nights, i found my in-room minibar not replenished on my second day, and again on my fourth day. staff on the club lounge did not seem to be very happy working there. hardly catch any glimpse of smile on their faces. on my first evening sitting in the club lounge, food ran out and had to wait for a long time to get replenished. staff started cleaning up without making a last call. on the second evening, we were told they were out of gin! as much as i am a big fan of IterContinental hotels, should i go back to this one in PP again?

Stayed: July 2013, travelled on business
1  Thank SEDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Great Duke Phnom Penh, responded to this reviewResponded 23 August 2013

Dear SEDY,

Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

This was the first time I had stayed at the InterContinental in Phnom Penh. A different location to where I have previously stayed near the riverfront. The surrounding area is not as attractive as it is near the river, but I was visiting for business and did not have a lot of down time on this occasion. The room size was good, everything was clean and the room was quiet. I would stay here again.

  • Stayed: July 2013, travelled on business
    • Value
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1  Thank BusyTravellers_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

My family an I visited in December, the food and service was excellent. The dinner and breakfast buffet was awesome and they cater for everyone! The Christmas decor was absolutely beautiful.
Highly recommend this hotel.

Stayed: December 2012, travelled with family
Thank Denise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

It was my first stay and I would strongly recommend this hotel. Albeit a little bit old, the overall standard is good. standard room is quite acceptable, bathroom large enough, internet working well. Breakfast is of good standard and staff is very helpful. Price very competitive.

  • Stayed: July 2013, travelled as a couple
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Thank Isto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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