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“Lovely Colonial Hotel”

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Raffles Hotel Le Royal
Ranked #14 of 267 Hotels in Phnom Penh
Certificate of Excellence
Nottingham
Level 5 Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Lovely Colonial Hotel”
Reviewed 19 May 2009

After Seam Reap (Victoria) - see review - we flew to Phnom Penh and stayed two nights at Raffles Le Royal. We thought two nights was about right for a manic city like PP, but the Royal Palace, National Museum and markets are amazing.
We stayed in a Landmark room, which was lovely, albeit on the smallish side, but adequate for a short stay (you will only be in the room to sleep). The room overlooked the swimming pool and gardens. The usual robes, slippers, shampoo, conditioner, gel, etc., was supplied and fruit daily. The extensive buffet breakfast was served mainly inside with a corridor terrace on the outside of the restaurant. The evening buffet was fantastic, as we the cocktails! Very helpful, happy, staff. Lovely hotel for a short stay in PP, great food and service. Lovely swimming pool to cool off in after the heat of the city.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cats41Nottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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osaka
1 review
Reviewed 18 May 2009

Raffles Le Royal is one of the best hotels I have ever stayed. Firstly, the atmosphere of the hotel, including that of lobby and restaurants, is extremely pleasant. Things are beautifully arranged in these places, which make us feel very relaxed. Secondly, the management of the hotel truly shows its leadership! They were very accommodating and helpful for any matters we needed.

The professionalism of one of the directors from the hotel ( i believe that he is incharge of rooms) was very much appreciated. He always pays attention to the need of the guest and, thus, we felt at home.(he knows much about Phnom Penh and gave us lots of suggestions about the places we eat/go etc. in a very very friendly manner.)Needless to say, the staff of the hotel is very helpful, pleasant, and polite.

It is also worth mentioning that the internect is very well connected(fast!). I never had a problem with internet access during my stay. On top of that, the driver of the car provided by the hotel was another expample of the superiority of the hotel! He was very professional(knows every single street of the town!) and pleasant.

I cannot wait for returning to "my home" in Phnom Penh!

  • Stayed May 2009, travelled on business
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Orangjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, 22 December 2010
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future.

Best regards,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
179 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 16 May 2009

I've just completed two short stays at the Raffles Hotel Le Royal in Phnom Penh, and found each visit a very enjoyable experience. The hotel is exceptional with its luxurious rooms and excellent service. I was also lucky to meet a number of staff members and found everybody totally professional, including Vichey, the young man in charge of transportation for guests. Deddy Suryana, the Director of Rooms is, in particular, a charming man and he did everything possible to make me feel welcome. The hotel restaurant serves delicious food and the buffet breakfast is outstanding. Mr. Suryana was kind enough to arrange appointments for me at the beautifully-appointed spa where the manicurist is a lovely girl named Kolab. All in all, this hotel deserves its fine reputation and exhibits the high standards one expects at any Raffles establishment.

  • Stayed May 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 May 2009

Quiet, unassuming, efficient. Immaculate service. Ultra clean.
An oasis in the wild west city of Phnom Penh. Drink a cocktail in the laid back and very convivial Elephant Bar - Jackie O did. Ping up to or down from Angkor. Either way this hotel is worth a visit.

  • Stayed February 2009, travelled as a couple
    • Value
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    • Rooms
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Helpful?
Thank floozeNorthEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lombardia
Level 6 Contributor
129 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 11 May 2009

Very good accomodation for all my family!

Smart services and good food.

Beautiful pools.

Helpful?
Thank carru1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MUMBAI
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 May 2009

My recent stay at this hotel for 2 nights Hotel ambience was excellent & all the facilities were good Rooms were rather small & loaded with huge furniture ,but was comfortable, no enough space to move Bathrooms were little disappointing but as, shower area was bit small ,but quite decent Restaurant Le royale was great as vegetarian that served us excellent food They really understood my preference about pure veg food .Staff at this hotel was extremely nice, humble, polite I was extremely happy with the staff This hotel resembles bygone era, old world charm Old antique furniture is very well displayed in the hotel I was happy with this hotel I recommend this hotel very much

KEYUR MEHTA
MUMBAI
INDIA

  • Liked — EXCELLENT STAFF
  • Disliked — ROOM ,BATHRROM SMALL
  • Stayed April 2009
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keyur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stavanger, Norway
Level 6 Contributor
193 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 478 helpful votes
Reviewed 20 April 2009

I stayed at Raffles Hotel Le Royal in mid April 2009. I booked the room online on the Raffles website and it was 165 USD plus taxes.

The transport to the hotel in taxi was 9 USD and takes about 15-20 minutes. The city was quite quiet as we arrived on New Years day (the Buddhist New Year that is) so there was not that much traffic. The façade of the hotel was standing out comparing to the surroundings as it looked well kept compared to some of the buildings around. The lobby area oozes of elegance and tradition and the hotel staff quickly led us to a sofa and asked us to sit down while they prepared the paperwork. We got a welcome drink and soon the papers were ready and we were led to room 307 on the third floor.

When entering the room we saw that the room was in line with the interior of the lobby. It was an old classic room with dark wooden floor and a huge carpet in the middle of the room. After staying at many modern hotels I have to admit that the hotel room was a bit of a disappointment. I guess I’m just used to the modern style! The room itself has a bed that was pretty comfortable, a couple of small tables, a couple of chairs and central furniture that contained a couple of wardrobes, the safe, the mini bar and a medium size CRT TV (with a good selection of channels). The walls were in light yellow and the curtains were light green. The room was facing one of the pools. A nice feature was the high ceiling which made the room feel a bit cooler.

The bathroom was tiled in white and had a classical bathtub, a sink stand in the same style and a nice shower corner with a glass door. The sink was cracked by the way and it was leaking underneath. The amenities featured a nice series of shampoo, conditioner and shower gel and there was also a scrub to be used to rub of some of the dust after a long day of sightseeing in Phnom Penh. Apart from that there was a shower cap, a dental set etc.

The robes provided in the room were a bit of a joke for me. I’m not that fat or big but the robe was just tiny and maybe designed for a petite Cambodian body? It was also a bit strange that we only got one pair of slippers even if they noticed that we were a couple living in the room. While we are on the subjects of things that were not that great…the lighting in the room was not great. There should at least have been a proper reading light. The air con was adjustable in low/medium/high but even at low it was way too noisy and I would have liked to see a notch below low. It is also strange to see that a upmarket hotel like this did not have an iron and ironing board in the room as standard.

You can get internet (both WiFi and cable) at the hotel and it was 10 USD for 3 hours of active use. The good thing was that it was for active use (hence you could be one hour online one day and continue using it the next day) but the process of getting access was a bit strange. I had to call the business center and they had to come to the room with the user name and password. As always I would like to urge the hotel to set up free internet for the guests as it is a great tool for travelers.

The pool was nice enough and it is quite an oasis compared to the streets of Phnom Penh. The changing room was not that great as it was a tiny room with only a couple of shower rooms to change in.

Breakfast was very nice and featured all the stuff you expect from a hotel breakfast in my opinion. Bread, cereal, bacon, eggs, French toast, fruits etc. They even made up a special boost energy cocktail consisting of celery, cucumber, beetroot, oranges and carrots. The homemade orange marmalade was also outstanding.

Be aware that the hotel is located a bit outside the center of town. It is only about a 5 minute walk from Wat Phnom so it was easy to walk if we wanted to. But when it is 35 degrees you get sweaty pretty fast so most of the time we did use a tuk-tuk to get around and we paid 3 dollars to get to e.g. the Royal Palace and it took only 5-10 minutes.

Conclusion
I have mixed feelings about Raffles Hotel Le Royal. It is easy to see that it is a hotel with soul and tradition and they have kept the style in both the lobbies and the room. But coming straight from the new Le Meridien hotel in Siem Reap it was a bit of a “shock” to stay at an old fashioned hotel again. At the Meridien we got a few small things (such as marshmallows every night, fruit etc) that showed that the hotel went the extra mile for us – at Raffles Hotel Le Royal I didn’t feel that we got any extra attention. The location of the hotel is not optimal either as most of the activities takes place nearer to the Royal Palace and Sisowath Quay we had to take tuk-tuk every time we wanted to go out to eat or go sightseeing. So if I come to Phnom Penh in the future I will probably look for a hotel more centrally located.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gardkarlsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Le Royal

Property: Raffles Hotel Le Royal
Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Phnom Penh
#5 Family Hotel in Phnom Penh
#5 Business Hotel in Phnom Penh
#9 Luxury Hotel in Phnom Penh
#11 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Official Description (provided by the hotel):
A history of hospitality. The luxury of time. The secret charm of Cambodia. One of Asia's essential destination hotels, Raffles Phnom Penh has been the iconic resting place for the well travelled since 1929. Located in the heart of vibrant Phnom Penh, our hotel has been part of the history of the city and welcomes, as it has always done, a diverse clientele of entrepreneurs, writers, journalists, royalty and intrepid travellers from across the globe. Rooms and suites have been respectfully restored to reflect a distinguished blend of Khmer, Art Deco and French colonial architecture. Dining is an essential part of the Phnom Penh experience. In keeping with history and a sense of place, the elegant Le Royal Restaurant serves modern French cuisine and Royal Khmer cuisine with original recipes graciously gifted to Raffles from the Royal Palace. Almost as famous as the hotel itself, is the Elephant Bar where local residents and visitors alike gather over wine, whisky and cocktails. The Raffles Spa offers relaxation, rejuvenation and fitness through a considered mix of local and classic treatments, gym and spa pool. Complete your visit to Cambodia with a stay at our sister hotel Raffles Grand Hotel d'Angkor, a great hotel of the legendary Grand Tour of Indochina and virtually at the doorstep of the Angkor UNESCO World Heritage site. ... more   less 
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Also Known As:
Raffles Hotel Phnom Penh

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