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Sunway Hotel Phnom Penh
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Reviews (947)
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540 - 545 of 947 reviews
Reviewed 19 April 2013

I liked this hotel: It was clean, the staff was helpful, the breakfast buffet was good (but not amazing), etc. So why not 5 stars? While it's close to Wat Phnom, it's really not close to anything else, and you need to spend some time in tuktuks to get where the action is (riverside). Also, the price is very high for a hotel that is a bit remote. And there was one more big annoyance: We booked a car pickup from the airport, but they never showed. After waiting a while, we called them and they told us just to take a taxi. That's rather inexcusable from a luxury hotel, don't you think? Wat Phnom is a very small temple, BTW, so don't book your stay based on this temple. If I come back to Phnom Penh, I'd choose a hotel on the riverside. There were tons of hotels on the riverside, and that's where all the fun is.

Room Tip: Don't book the car pickup from the airport...they won't show and you'll just have to take a taxi.
  • Stayed: April 2013, travelled as a couple
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Thank SuperFlyTNT2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

We hvae just returned from a Vietnam / Cambodia tour with Archers / Cosmos holidays. all of the 6 hotels we stayed in were excellent apart from Sunway which was dreadful.

The accomodation is not too bad but the service and prices for food and drink were outrageous, to charge approx £6 for a bottle of water you can buy for 50p in the supermarket or £58 for a bottle of wine you can buy for £6 is daylight robbery, most of our group refused to buy any drinks at the hotel.

We were charged for a replacement bed cover that I had dripped a spot of blood on from a minor cut,

When we complianed about being charged all the staff pretended they could not speak English and didn't understand why we didn't think we should pay.

The management were very rude and only spoke English when it suited them

Room Tip: offer a large tip, they are money mad
  • Stayed: April 2013, travelled as a couple
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1  Thank liverpooleric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2013

Best Hotel I ever stayed. Cant wait to do it again. Top shelf so good I almost felt out of place. NOT!
I could easily get use to this hotel. Although I didn't see a pool on my visit, I have no doubt if they have one it would be in line and on par with the rest of the facilities. And for the smokers room its more of a smokers lounge. Air condition and clean. A pleasant surprise and a silver lining.
Its the little things.

Room Tip: Deserts are half price after 6pm in the foyer window display.
  • Stayed: March 2013, travelled with family
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Thank BillG229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

Location is near to wat phnom , just a walking distance. great room and very good service. i really praise all the staff, very helpful and friendly. i can feel that i being treated as VIP during my stay. This hotel is just nearly perfect if it comes with swimming pool. foods is great with wide variety can be choose from the menu. Buffet is one of the best, i nearly spend 3 hrs enjoying my breakfast as i spend 4 days at the hotel.

  • Stayed: December 2012, travelled as a couple
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Thank Yc_lau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

There are 2 kinds of hotels in Phnom Penh-either riverside or city side.This i right in the middle very near Wat Phnom-the famous landmark-great location albeit not riverside.The majestic Wat Phnom or Phnom Temple is next to it even closer than Raffles Le Royal.The rooms adequate and has a balcony.Amenities in the room workable.Staff friendly and cost wise moderate.One coffeeshop which handles itself as the F&B location.Workable and if you just use it to sleep and take tours.Nothing grand but workable.Locationwise you are opposite American Embassy(if that makes you feel safe or otherwise),next to ministries(so becomes dark after work hours) and Raffles Le Royal Hotel(if thats a consolaton that you arepa ying a fraction of what Raffles charges)

Room Tip: Take the room where you can see Wat Phnom from balcony-majestic site
  • Stayed: March 2013, travelled on business
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Thank Anthony577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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