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“Trip to Cambodia with teenagers”

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Sunway Hotel Phnom Penh
Ranked #34 of 272 Hotels in Phnom Penh
Reviewed 13 December 2013

We enjoyed our stay at this hotel. We have two teenagers and were able to get two connecting rooms. Service was awesome. We were in a central location and if we needed a tuk tuk they were right outside of the hotel. I recommend walking a little distance from the hotel before getting a tuk tuk, if you get it at the hotel they try and charge you a bit more (at the end of the day we are only talking an extra $1 so in the grand scheme of things not much).

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank Nicole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 16 December 2013

Dear Ms. Nicole,
Thank you for having chosen to stay with us and the positive and encouraging feedback.
We wish you and family a wonderful Christmas and New Year, and hope to welcome you back soon.

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Reviewed 13 December 2013

This hotel provides a real good and pleasant place to stay. It is near Wat Phnom and the restaurants along the river.

Only one comment ... the terrible Christmas music played over and over again MUST stop!

  • Stayed: December 2013, travelled on business
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Review collected in partnership with this hotel
1  Thank Erik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 16 December 2013

Dear Mr. Erik,
Wishing you and your loved ones, a blissful Christmas and a Happy New Year.
Thank you for sharing your positive comments and we hope to welcome you back soon.

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Reviewed 10 December 2013

I arrived late due to losing my luggage at the airport and the staff were very welcoming and helpful which is always a bonus when you are jetlagged and in a bad mood! The rooms are ok, possibly a bit dated but were always clean. The bar is a nice place to have a drink although the restaurant is probably overpriced considering what is available around the rest of Phnom Penh. There are always plenty of 3-wheelers available outside the hotel, which isn't too far to the busier parts of the city. Would probably stay here again during my next business trip.

  • Stayed: September 2013, travelled on business
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Thank Mozzy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 11 December 2013

Dear Sir/Madam (Mozzy17),
Thank you for the positive comments and having chosen to stay with us.
We hope to welcome you back soon and wishing you a blissful Merry Christmas.

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Reviewed 10 December 2013

We stayed in this hotel as part of a group touring around, and is a really nice hotel, but showing its age. When we were there the main lifts were out of order, and apparently had been for some time, and we had to use the goods lift located at the back of the hotel, but don’t let that put you off – our room actually overlooked the American Embassy, but I suppose it could have been worse. We had a snack in the hotel, and breakfast, and the food could not be faulted

  • Stayed: November 2013, travelled as a couple
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Thank kelmci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 11 December 2013

Dear Sir/ Madam (Kelmci),
Thank you for staying with us and on the feedback provided. We apologise for any inconvenience on the defective lifts and rest assured, genuine parts replacement will be made this month.
Thank you.

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Reviewed 8 December 2013 via mobile

Stayed in a suite which came with a double bed and a single bed. Also had a kitchen facility, dining table and a decent bathroom. I'd say it's a little old fashioned but acceptable nonetheless. The lifts were out of order so it was a little inconvenient. The buffet breakfast was fine but not amazing. Overall, loved the layout of the suite the most.

Stayed: December 2013
Thank Lzl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 11 December 2013

Dear Sir/ Madam (Lzl25),
Our appreciation for the positive and encouraging comments. Meanwhile we are pleased to inform that the genuine parts for the guest lifts have been delivered and repairs will be initiated this month. Thank you.

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Reviewed 2 December 2013

Great position in the town!!! Apart from the lifts being out of order, the staff were friendly and mostly attentive. Breakfasts were nice but no fresh fruit juices or any muesli or quality cereal. We had one nice dinner and one terrible dinner occasion,where one meal came out to one member of our group then after another half an hour one more single meal. No service in between for drinks, obviously something went wrong that night. After another hour the other meals came out and we refused them, we didn't,pay that night ...but our night was spent waiting and the occasion was spoiled and we felt cheated out of the social occasion it could have been and angry.

Room Tip: Rooms were ok but ask for one facing the temple as ours faced the back even though we enjoyed watchi...
  • Stayed: November 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Jenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 11 December 2013

Dear Ms. Jenny,
Firstly, thank you for staying with us and on providing the constructive comments necessary for improvement. We have duly noted on the service shortfall in the restaurant and corrective action has been taken, as necessary. As for the guest lifts, we apologise for any inconvenience and genuine parts have been delivered where by professional repairs will be made within this month.
Thank you.

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Reviewed 1 December 2013

Stayed at the Sunway Hotel for 5 nights and didn't find any major faults which hindered my stay. The rooms were clean and comfortable, not too cramped either which was nice. The staff were friendly and very helpful in all departments. The food and beverage from the restaurant and bar was of a good standard and price. Ate a few times at the hotel, the meal was always enjoyable. Yes, the main elevator was out of order as others have stated. I'd much rather use the service elevator than the stairs, so no complaints from me. I was told during my stay it was much more than a simple malfunction. I would still though recommend this hotel to everyone visiting Phnom Penh, i'd certainly stay there again.

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this reviewResponded 11 December 2013

Dear Mr. Ryan,
Thank you for your understanding and positive comments. We apologise for the inconvenience and delay in having the genuine parts delivered for the lift repairs.
However we are pleased to confirm that the lifts will be fully functional within this month and we hope to welcome you back soon. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Phnom Penh

Address: 1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Phnom Penh
#18 Business Hotel in Phnom Penh
#20 Luxury Hotel in Phnom Penh
#20 Romantic Hotel in Phnom Penh
#22 Spa Hotel in Phnom Penh
Price Range: £58 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Phnom Penh 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport. ... more   less 
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Also Known As:
Sunway Phnom Penh
Phnom Penh Sunway Hotel

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