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“3 Night Stay” 4 of 5 bubbles
Review of Monsoon Boutique Hotel

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Monsoon Boutique Hotel
Ranked #19 of 333 Phnom Penh B&B and Inns
Ottawa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“3 Night Stay”
4 of 5 bubbles Reviewed 2 April 2014

I didn't really have any problem with my stay at the Monsoon Hotel. The room was clean and quiet, especially when you consider how busy the street it is located on is. The location was good as it is close to the bus station, the Royal Palace and Musuem, and various other sites. My main issue with this hotel is the lack of hot water in the bathroom. Phnom Penh wasn't the cleanest city, and it would have been nice to come back to the hotel for a nice warm shower to refresh myself! The staff were helpful, but there were some major issues with communication regarding transfers from the bus station and to the airport.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 19 April 2014
Dear Guest,

Thank you for the time you took to write positive comments of our property and for letting us know of the issues with your recent stay. I will discuss these points you have raised with our maintenance manager and front desk supervisor. Our rooms are checked and double checked prior to having our guests arrive and I am very sorry for the unfortunate incidences that you experienced but, rest assured, we will check our rooms and correct the deficiencies immediately.

We hope that you will give us another opportunity to be of service to you.

Best regards,
Leakhena Ya

reservation@monsoonhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

227 reviews from our community

Traveller rating
    50
    115
    39
    16
    7
See reviews for
14
70
51
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Dutch first
  • English first
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English first
Reading, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

The hotel has good and bad points. It is very modern in the rooms and downstairs and clean etc. Our room however had no window and was noisy at night but it is in the city center so hard to avoid i guess. The location is reasonable being only a few minutes walk from the Royal Palace, Silver Pagoda, Riverside etc. The room could have been a bit bigger maybe. The staff are nice but a little young and inexperienced. Also their English is not as good as some other hotels making onward travel booking more difficult. All in all a reason place hence 3/5 score.

Pros: Central location, modern rooms, clean

Cons: a more senior staff member on duty would be good, noise level, window or more obvious "no window" at booking.

Room Tip: Do not get a room facing the street at ours did not and was still noisy so ones facing the street mu...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank thekidz2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 19 April 2014
Dear Guest,

Many thanks for your recent review of our property. It was nice to read the mostly positive review and I apologize for the annoyance that you have also noted and will make the appropriate corrections.
We genuinely hope that you will stay with us again on your next trip to Phnom Penh.

Regards,
Leakhena Ya

reservation@monsoonhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luang Prabang
Level Contributor
132 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

We arrived around 10PM and were supprised by the amount of adult bars in the street. Once in the hotel you dont notice anything from the nightlife outside.
Its a really nice looking hotel with very friendly staff and after check in we went to our room on the 1st floor overlooking the street. We had a nice balcony where we could sit and watch the nightlife. when we went into the room and closed the door you didnt hear anything from the bars outside. And because of the milk glass there was hardly any light pollution.
The rooms are clean and nicely decorated. and I loved the bathroom with a modern looking bathtub. Breakfast was good as you could choose from 5 different dishes (continental and Asian) and choice of beverages.
The location of the hotel is really good. It's just a couple of minutes to the riverside and the Royal Palace. There are plenty of restaurants and bars around. And not just adult bars.
We had a really nice time in this hotel and would certainly go back when we are in Phnom Penh. Dont let let the adult bars scare you away as during the day there are loads of other shops open and local life just is all around and at night the bars keep to themselves and you can sit quietly in front of the hotel with a drink without anybody harrassing you.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PeckishAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 19 April 2014
Dear Guest,

Thank you for your extensively positive comments regarding your recent stay with us. We really appreciate your feedback and are very pleased that you enjoyed your time with us. The hotel industry in our city is extremely competitive and we are glad that you have chosen our hotel for your lodging need in Phnom Penh. We look forward to being of your service to you again soon.

Regards,
Leakhena Ya

reservation@monsoonhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 March 2014 via mobile

I spend a lot of time in Cambodia assisting NGOs and have stayed in several hotels in Phnom Penh. Monsoon is my favorite. The location is near my work and there are many places to eat nearby. It is near the riverfront.

The staff are very helpful and friendly. The rooms are always clean. The complimentary breakfast is very good.

Leakhena, the manager, is very responsive to requests. I brought a large church group here last summer and she made everyone feel at home. Her staff are a reflection of her professionalism.

I highly recommend this hotel.

Stayed March 2014, travelled on business
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 28 March 2014
Thanks very much for your kind words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. Rest ensured that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you again soon!

Warm regards
Leakhena Ya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

Had a very plaesant and relaxing 2 days here, staff always friendly and helpfull, breakfast was good, room nice and big, love welcome drink and fragrant towel on arrival. close to night life and all that Phnom Penh has to offer. Would recommmend this hotel as very good value.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kazaperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 28 March 2014
Dear Traveler,

Thank you for taking time and sharing your positive experience with fellow travelers. I am glad to learn that you had a great time in Phnom Penh and our hotel. Certainly, our location is a huge advantage when exploring the town. I am also pleased that you enjoyed our signature welcome drink and cold towel upon arrival.
Once again, thank you for your feedback and I do hope we will have opportunity to serve you again in the near future.

Regards,
Leakhena Ya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 3 March 2014 via mobile

Stayed for just 1 night of the 3 nights we had booked and left early because money was stolen from our room whilst were out eating dinner at night. When we notified the staff they couldn't help us and said it was our fault that someone got into our room, even though they mentioned their staff were the only people who have a key. We felt unsafe and had no trust in this place, so we checked out early and reported this to Agoda. However when Agoda phoned the hotel to confirm the incident, they claimed that no such thing happened and that no complaints were made. Staff also lied about checking video footage which monitored the hotel and would not allow us to watch to see what happened.

Other guests at the time also mentioned they heard people trying to enter their room at early hours of the morning, but luckily they were inside and nothing was taken from them.

Located on a dodgy looking street with brothels all around. The hotel itself was nice looking and clean but if you value your possessions and personal safety, my advice would be to stay somewhere else!!!

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Ashleigh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 5 March 2014
As the owner as well as the management of Monsoon Boutique Hotel, we are obliged to response to unfair comment from our client to protect our hard-earned reputation. Our business is totally relied on reputation. Thus, we would not keep one stone unturned to protect it. The comment from Tim G and Ashleigh S as a couple amount to nothing less than defamation which is punishable under the Criminal Code of Cambodia.

Let me set the record straight.
Mr. Tim G reported to us in the morning of 1st March 2014 that he had $250 of cash stolen from his room while he was having dinner outside in the evening of 28th Feb 2014. He said the money was left on his bed. The story itself carries a nuance of fabrication as it takes great imagination to understand a guest leaving $250 in cash on his bed rather than keeping it in a safe or simply in his pocket. However, we were cooperative with Mr. Tim G all the ways through. We suggested Tim G to check out the security camera with us but he refused and rushed out. We went through it ourselves and found no trace of intrusion. The CCTV record is still available for inspection as of today and we would be more than happy to inspect it again with Tim G, Ashleigh S and /or relevant authority.

As for the refund from Agoda, it is our policy to not offer refund for early check out.

As for location, we are centrally located and in a tourist area with many pubs. It is not brothels or ugly area but PUBS. Some guests are happy being in a central location with a lot of places to hang out while some prefer quieter location. That’s why we made sure that it is clearly mentioned in the description on online booking website.

As a service provider in hospitality industry, we make every effort to offer pleasant stay for our guests. This has been vindicated by the good reviews we have received from the majority of our guests so far. We deplore that our hard-earned reputation are on the brink of being destroyed by an unfair comment from a guest.

Regards,
Leakhena Ya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 2 March 2014 via mobile

Booked for 3 nights stay.
First night we went for dinner for 3 hours.
The next morning found our money and other items home from our locked room.
Stories changed from one staff member to the next from the manager to the bel boy.
I was told it was my fault as I didn't hide my things well enough although they were certain they were the only ones with access.
A group of thieves, do not stay there or trust them.
Read other reviews, they try to go into rooms and run away when the occupants are there.
They then lied to agoda preventing me from getting a refund on an early check out.

Stayed February 2014, travelled with friends
Helpful?
1 Thank tim g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randylim, Owner at Monsoon Boutique Hotel, responded to this review, 5 March 2014
As the owner as well as the management of Monsoon Boutique Hotel, we are obliged to response to unfair comment from our client to protect our hard-earned reputation. Our business is totally relied on reputation. Thus, we would not keep one stone unturned to protect it. The comment from Tim G amounts to nothing less than defamation which is punishable under the Criminal Code of Cambodia.

Let me set the record straight.
Mr. Tim reported to us in the morning of 1st March 2014 that he had $250 of cash stolen from his room while he was having dinner outside in the evening of 28th Feb 2014. He said the money was left on his bed. The story itself carries a nuance of fabrication as it takes great imagination to understand a guest leaving $250 in cash on his bed rather than keeping it in a safe or simply in his pocket. However, we were cooperative with Mr. Tim G all the ways through. We suggested Tim G to check out the security camera with us but he refused and rushed out. We went through it ourselves and found no trace of intrusion. The CCTV record is still available for inspection as of today and we would be more than happy to inspect it again with Tim and /or relevant authority.

As for the use of in-room safe box, it is just our recommendation to our guests which is a common practice in the hotel industry. It is not an intention to shake our responsibility toward our guests.

As for the refund from Agoda, it is our policy to not offer refund for early check out.

As a service provider in hospitality industry, we make every effort to offer pleasant stay for our guests. This has been vindicated by the good reviews we have received from the majority of our guests so far. We deplore that our hard-earned reputation are on the brink of being destroyed by an unfair comment from a guest.

Best regards,
Leakhena Ya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Monsoon Boutique Hotel

Property: Monsoon Boutique Hotel
Address: #53-55 E, Street 130, Psar Kandal I, Khan Daun Penh, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #19 of 333 B&Bs / Inns in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Monsoon Boutique Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Welcome to Monsoon Boutique Hotel! Set in the heart of Phnom Penh, the Monsoon boutique hotel commands an excellent location with just a stone’s throw from the riverside and royal palace. Each of the 21 beautifully appointed guest rooms features superior amenities including high quality bed and pillow, complete towel set & Eco-life bathroom amenities, satellite TV, air conditioning, tea/coffee maker, hair dryer, mini bar and complimentary in-room Wi-Fi to give our guests a delightfully comfortable stay. ... more   less 
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