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“Royal treatment at the queen of guest houses”

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Queen Na Guest House
Ranked #22 of 334 Phnom Penh B&B and Inns
Reviewed 11 June 2014

We spent three wonderful weeks as guests of Brian and Na at their well run, clean and spacious guest house, the Queen Na. From the time we arrived we were treated with great warmth and consideration by the host and his wife as well as all the staff. A clean and friendly establishment, we felt safe and secure throughout our stay. Any enquiries were efficiently handled and no request was too difficult or too much trouble. We were invited to use the kitchen facilities any time, help ourselves to clean bottled water as well as using the washing machine if we wished. Rooms were cleaned every day with fresh towels if required.
Centrally located we were never at a loss for interesting places to eat and drink. We loved the swimming pool which we used often and recommend this guest house as representing excellent value for money.

Room Tip: Room 1 offers easy access to spacious balcony
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  • Stayed: May 2014, travelled as a couple
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Thank tassy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 43 of 79 reviews

Reviewed 1 June 2014

The Queen Na Guesthouse is located at 18, Street no. 21 – in the grid system that makes up Phnom Penh – but can be a little hard to find. The tuk tuk drivers we used, with the exception of the one arranged by the guesthouse, each had trouble locating it and until you’ve stayed there a little while you probably won’t be able to offer directions as you get close. Each of the tuk drivers we used however followed the same route to get to it, intersecting the street about two thirds of the way along its length before asking if we knew which way to turn. If this happens to you I would suggest you ask the driver to head down the quieter dark end of the street watching for a small illuminated sign up above the wall by its quite discrete entrance. Once there it’s simply a matter of ringing the bell to be allowed in. It looks as though the owners of the Queen Na are very security conscious with high walls, security cameras and even razor wire in evidence around parts of the building especially to the rear, though this doesn’t seem out of place here. Apart from repeated warnings about bag snatchers in Phnom Penh no-one mentioned any problems though. One other point concerning your choice of tuk tuk that might be helpful to first time visitors especially applies to those arriving by bus at the station some distance from the Queen Na. This is busy, there is no tourist information apart from a bus enquiry counter and it is highly likely you will be the focus of one or two extremely predatory tuk tuk drivers. In our case one got on the bus before we got off, spotted us and behaved almost like he worked for the company offering to assist as our backpacks were unloaded. Rapidly joined by another driver these two were extremely persistent and offered a range of false information intended to persuade us to accept their services. The best way to overcome this is to smile and be very firm ignoring them and walking at least 100m down the street opposite to pick your own tuk tuk and preferably one who isn’t pushy. If asked by one and he accepts ‘no’ for an answer you can call him back and change your mind as we did to the visible anger of the two who had followed us that far. We could probably have got our ride for $2 but at 10:30pm we were happy to be on our way for the $3 he asked for and he really put some effort in to track the Queen Na down as we were all unsure where on Street 21 it was.

We had no real wait to be admitted though we were left to carry our own bags through reception and up to our room. Check in was swift and we were shown up but with no explanation of what was available or where anything was. Downstairs there is also a small area with comfortable seating opposite the reception desk that can come in handy if you are waiting to be picked up or waiting to leave. This area and the rooms have air conditioning, but there is an open landing to the rear of the building that makes it impossible, so there is a dividing door upstairs providing access to the rear that is closed when the air conditioning is on and has a sign saying that the door has to be closed (but not locked) from 11pm.

Our room was a ‘double deluxe’ and contained a single as well as a double bed, both of which were reasonably comfortable. There was also a good quality LCD TV with a small refrigerator beneath it and two complimentary 300ml bottles of water were provided each day. There was no safe and storage was provided by a completely see through glass large cabinet with drawers and cupboard space that we didn’t particularly like since the contents are open to view and two small bedside cabinets that had a lockable cupboard with one key each. There were three pairs of power outlets being of the round two pin type. The room was well maintained and spotlessly clean, though when we arrived we found some rubbish in the one bin, located in the bathroom. We were surprised at this but we were also surprised to be told when we asked that we could check out at any time on the day we were due to leave. On that day we went for a walk in the morning and found our room had been serviced when we returned, we then packed and got ready to leave and we put our own rubbish in the bin. We realised then that the previous occupant probably did the same, so the room could have been in use after being serviced but before check out, this being a bit of a flaw in current practice at the Queen Na.

The room was tastefully decorated but also a little on the dim side even in daytime because of the proximity of buildings outside that were painted in a rather unpleasant green, meaning there was no view at all. The lack of space outside probably also prevented the windows being cleaned which meant they were quite dusty and they were also heavily barred – yet another of the Queen Na’s security precautions – all of which combined to mean that we had the lights on even during daytime. If you want any kind of a view you should enquire if there are any rooms that offer one rather than assume it.

The bathroom had a reasonably sized bathtub with a good quality shower fitting. Everything was up to date and spotless but the air conditioning didn’t somehow extend to the bathroom, so stepping into it could feel like entering a different climatic zone, not always very pleasant. The only way to counter this to any extent was to leave the bathroom door open.

Breakfast is taken in the dining area on a landing near the staircase on the first floor with four tables. There is another table on the balcony close by that we moved ourselves to but this was not laid for breakfast by the staff. We were not told on arrival, but it seems that breakfast is normally ordered the day before and a time given when you want to eat. The problem here is that the staff down in the reception area do not know when someone is seated at a table waiting for breakfast, with the result that I had to draw attention to our presence. We were not told if there was anything else we should be doing but if there isn’t some procedure to be followed then something as simple as a bell might help to let staff know someone is there. Another problem concerns the breakfast menu that makes no real provision for vegetarians let alone anyone else with dietary requirements and I have some reason to doubt how effective a request would be. I asked if I could have the noodle soup without the meat shown on the menu and despite being told ‘yes’ I stressed this to the point where the young lady taking our order was visibly amused and repeating “Yes, no meat”. I removed quite a bit of beef from the bowl that was duly served. If you want a vegetarian option it seems that your choice may be very limited indeed let alone anything more complicated.

One big plus for the Queen Na is that it has a small pool. This was well maintained and there were a handful of sun loungers so if you are there for long enough and want to cool down and relax you do have the option here and based on our research when looking for somewhere well located in this price bracket in Phnom Penh it helped to make the Queen Na stand out.

Returning to the location of the Queen Na, it is handy for the river and Royal Palace. They are well within walking distance or you may choose a short tuk tuk ride. A tuk tuk was probably a better choice for Tuol Sleng Museum or the Russian Market that are both a little further away. Reception will call for a tuk tuk for you and we asked twice, once just to head for Tuol Sleng, the second for our airport transfer. In each case it turned out to be the same tuk tuk driver and the first time we climbed in assuming that we would get was what we asked for, a one way ride to the museum. What we realised was that he had in mind staying with us for the day and taking us to various parts of the city at higher cost since he was waiting for us as we left the museum. We decided to let him take us to the Royal Palace then paid but could have done better just hiring separate tuk tuks. For our transfer we asked at reception if we could have a taxi and although the young lady said yes, she told us at some length that a tuk tuk would be much nicer and would be $8 or $9 as opposed to $10 for a car. A difference of $1 didn’t decide the matter but her enthusiasm for a tuk tuk did so we said yes and the same young man was waiting. If you want a car stick to it if you want air con and don’t want the dust seems ever present on Phnom Penh’s roads and makes contact lenses pretty impractical. Make sure you check the price and what you are getting before you climb in and be pleasant but assertive. We wondered if business was being passed to this young man and that’s fine, but perhaps his services shouldn’t be ‘sold’ quite so persistently. One advantage he did have was thinking to put heavy netting around the sides of his tuk tuk to help prevent bag snatching. If concerned this is a feature to look out for. If you want to head up to the Independence Monument it’s well within walking distance – around 15 minutes – and can be reached by turning right out of the gate, going straight across at the cross roads and then left when you hit the main road with the broad grassy area on the other side and the monuments visible away to your left. Make a note of the road sign on the corner for your return and you won’t have any trouble finding your way back. Alternatively, go one street further along (i.e. turn right at the cross roads then next left, or go one extra block on the way back) and you will find a small but fairly vibrant local street market. Be aware that there may be ‘bunches’ of live chickens and the like awaiting sale and slaughter if such sights disturb you.

If arriving late (you can check in up to midnight) and wanting something to eat the closest and easiest spot to locate is La Creperie reached by turning left out of the gate then first right at which point it will be visible and about 2 minute walk away if that. A small torch might be handy for visibility as the street lighting here is poor. This is slightly more expensive than you can find further afield and a little more upmarket. It’s relatively new and run by an Italian lady who, when living in Hong Kong, pitched the idea to the owner of a restaurant chain, one of whose establishments she frequented. Its well run, the food is good and most importantly it’s close to the Queen Na, who may recommend it to you and offer a card. After a 5 hour bus from Sihanoukville say and looking forward to some sleep, its proximity alone has something to recommend it.

One final point might be worth noting to prevent any problems. We were surprised to find that the staff at the Queen Na, in the absence of the Australian owner, has no means of knowing whether the room has been paid for. They normally assume that it has and only charge for breakfast and any extras that are incurred but if any doubt arises their only recourse is to try to contact the owner. This happened to us and fortunately I found a copy of our receipt on my tablet that I could show them. It seems odd that staff actually running the guesthouse are given no record of payment but just to be sure it may be helpful to ensure you take a copy, digital or on paper of your payment.

To sum up, rooms are comfortable and clean if ours was typical but ask what’s available if you want one with any kind of worthwhile. The staff was friendly and very helpful but seemed a little hampered at times by some of the procedures in place at the Queen Na that could benefit in several ways from simple improvements. Breakfast options seem limited if you have specific requirements and you should order in advance if possible. The pool helps to set the Queen Na apart among the accommodation available locally and the guesthouse location is convenient for some of the main attractions, especially the River front, the Royal Palace or the Buddhist centre of Wat Ounalom a little further along. Especially when it concerns transport be clear about what you want and if using a tuk tuk arranged for you by the guesthouse make it clear again with the driver before you climb in, along with the cost. If you aren’t happy you won’t have far to walk in Phnom Penh before finding another. Based on location, its pool, cleanliness and the friendliness of the staff, especially if you have children, we would recommend the Queen Na and would certainly consider returning there if we visit Phnom Penh again.

Room Tip: If the view is important ask what's available. Rear rooms have almost none.
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  • Stayed: May 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Geobar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan S, Owner at Queen Na Guest House, responded to this reviewResponded 5 June 2014

Probably the longest and most comprehensive review of any guest house or hotel along with the city in which they are situated. Not only does the review describe the Queen Na but also the surrounding areas of Phnom Penh and highlights to see or not to see. Before we left for Australia, which was an unexpected trip (my Father being in hospital), we left a letter for our guests apologizing for our absence. Our staff however are more than capable to handle any situation and provide the same service and hospitality as we do, albeit their English needs some polishing. We were contactable 24/7 if needed which was required when it came time for the guest to check out. My fault! I should have advised my staff that the booking was prepaid under Expedia. As for the tuk-tuk driver, we only use drivers from our door that we know. That way we know that our guests are taken care of and I can assure everyone that money does not change hands. We do our very best to ensure that our guests are comfortable and their needs are met at all times. Little things do go wrong from time to time, light bulbs ,air conditioners etc. but we act as quickly as we can to rectify the problem. Our rating is 100%. We have moved up the TripAdvisor ladder from 204 to 4 in twelve months so we must be doing something right but we always welcome constructive criticism. You can never be perfect.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

I finished off my South East Asian trip staying here. Arrived later than expected, but received delightful welcome. Room clean and comfortable and quiet. Staff very friendly and helpful. Would recommend this hotel for location and friendliness.

Stayed: April 2014
Thank Narnia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014 via mobile

We stayed here for our 3 last nights in southeast asia! Bryan & Na helped us with everything we asked! The pool is perfect to chill a little bit with those crazy temperatures! If you want a relaxing stay with nice people... Go here!
Nothing else to say!

Stayed: May 2014, travelled with friends
Thank WDillen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

Brian and wife Na go out of their way to help you with anything - it was so nice to have someone take such care of their guests and just be really pleasant and helpful. A quiet location in an old colonial house appropriately furnished and very secure. A great ensuite bathroom and also lovely pool. Local restaurants and a quick trip to the riverfront on tuk tuk. Thanks Brian - and thanks for all your help.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

Together with My wife and or two litlle children we've had a wonderfull time in Phnom Phen, thanks to Brian and Na. We stayed for severall nights during or one month holiday in Vietnam and Cambodia. In Queen Na guesthouse we felt a bit like at home: very comfortable, in a quiet part of the city, altough not far from the center.
The accomodation is very child-friendly, separated from the street with a closed fence and a nightguard, and with a very nice swimmingpool to cool off. We had a huge, clean room, with a silent aircon (not that common), washed our clothes even for free, and had every day some nice conversations with Brian who gives clear and efficient information about the surroundings and how to get there.
Perfect, recommended!

Greetz,
Tom, Karen and kids,
with love from Belgium

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014 via mobile

Queen Na Guesthouse is a tranquil home in the middle of Phnom Penh. Located about 15 minutes walk from the Royal Palace it is really close to the sights but down a quiet street where you can get a good night's rest. Free washing facilities were a real boon and the breakfasts were delicious! Bryan was able to give us plenty of recommendations for places to eat, all of which were wonderful. Also, there is 24 hour security, which we found very reassuring. Even though we arrived in Khmer New Year and all the staff were on holiday, the room was spotless and comfortable.

Bryan and Na have made a wonderful gem of a guesthouse, we highly recommend stopping here!

Stayed: April 2014, travelled as a couple
Thank TashAndSpecs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen Na Guest House

Address: 18, Street 21, Tonle Bassac, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 334 B&Bs / Inns in Phnom Penh
Price Range: £26 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Queen Na Guest House 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
A beautiful Cambodian villa offering the the utmost in guest comfort and hospitality. Situated in a quiet area of Phnom Penh, but only minutes from the City Center, the Queen Na allows for a peaceful, undisturbed sleep in relaxing surroundings. We endeavor to make our guests feel at home at a realistic price.. Simply the best for less. ... more   less 
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