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“Quality's down”

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Meng Goldiana 282 Hotel
Ranked #226 of 267 Hotels in Phnom Penh
1 review
“Quality's down”
Reviewed 11 April 2014 via mobile

Good location, nice lobby are only good things I can tell about this hotel.
Worn-out towels, used tea-cup left unclean till the end of my stay, old facilities and unstable internet connection.
Order lunch in the restaurant and wait for 20 minutes to be informed that ingredients were not in place, then waited for another 40 minutes till food were served.

Stayed April 2014, travelled on business
Helpful?
Thank Tri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Colorado
Level Contributor
368 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 23 March 2014

I've stayed at this hotel many times (more than 10) over the past several years. My original review gave it 3 stars. I've reduced it to 2 because it has definitely gone downhill. While I love the staff here and the room is just adequate, the rest is no longer acceptable. Front desk gals are pleasant but not very helpful. When I tried to get a room with 2 double beds I was told there none available. When I went to my room, there were several rooms with the door open and they each had what I wanted. Nobody stayed in those rooms the entire time I was here (6 days). I'm an early riser. I'm at the breakfast area when it is supposed to open. 6:00am. It has not opened on time for the first 5 days of me being here (up to 30 minutes late. The pitiful excuse was the cook is late. The breakfast itself is horrendous. The hot pans have cold food (barely edible). I have not gotten my eggs the way I wanted them yet. I literally wanted to cook them myself. I finally decided to just walk around the corner to one of the wonderful coffee shops. I'm actually sad because I really used to love it here. This will be my last time staying here. I write as much info as I can about the places I stay because these reviews are what helps me to choose where I would like to stay. I hope this helps you…

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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Asia
Level Contributor
144 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 19 March 2014

Traditional khmer place. great location, breakfast was nothing special and not a big choice but maybe cause they were not so busy... would stay there again, because of the convenient location close to Wat Lanka area. Didn't go to the pool but have heard its nice.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peberpigen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 March 2014 via mobile

Stayed here for 1 night as I was doing a charity cycle challenge. This hotel is very basic so if your not bothered about luxury then this is ok for you.
The room has what you need but in ours the bath was really dirty.
There is free wifi which works well.
The breakfast was really disgusting. There was cornflakes and all they have is warm milk! Would i stay here again under normal circumstances? No

Stayed March 2014
Helpful?
Thank Jenski-Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 February 2014

I stayed here for ten days while in Phnom Penh. It is conveniently located, on a quiet street near a big supermarket, food stores and restaurants. We all enjoyed the pool which gave us a place to cool off after a hot dusty day!

The rooms were pretty basic, but large, and had an adequate bathroom. Mine had some cracked tiles in the bathroom, and it was a big step down from the bath to the floor (people with mobility issues might appreciate a bar or a step here).

The aircon worked well, but I'd suggest people buy a insect repellent plug for the electrical sockets as there are always mozzies in the rooms.

The staff were all very helpful and polite. My room wasn't cleaned one day and when I mentioned it at reception, they were very quick to rectify this.

Breakfast was okay - platters of delicious fruit, some pastries and toast, with occasionally yoghurt. The juice tasted like it was from powder, but was okay. There's also an egg station where you can order omelettes, fried or boiled eggs, too.

Ask for a room with a window looking out - my "window" was bricked up, so there was no airflow in my room. The other rooms were a lot less musty.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leek, United Kingdom
Level Contributor
156 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 February 2014 via mobile

The location is great. The staff are incredibly friendly. The cost for an increasingly popular destination is reasonable. The rooms are a comfortsble size and the bathroom more than adequate. And - it is great to have a swimming pool at hand after a hot, dusty day in Phnom Penh. I would have rated it with a 4 if there hadn't been a total lack of towels at the pool (and none arrived even when I rang reception); if a bit more care had been taken with room cleaning (the soap tray in the shower was revolting); if pool tiles had been cleaned and loungers mended; and if someone took care to keep breakfast serving dishes adequately stocked. I like this hotel and would like a bit more effort to be made so it does not lose out to the many new establishments which are opening daily.

Stayed February 2014, travelled as a couple
Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 January 2014

The Goldiana Hotel has historically provided many NGO's with comfortable, clean accommodation and good service. But it appears time is catching up with this once grand old lady. With the passing of the owner, there was a massive change in staff and the standard appears to have dropped and money is not being spent on general maintenance and upkeep pending a complete refurbishment to increase it to a 4 star hotel.

The front of house staff are doing their best and are always helpful and friendly.

On my arrival at the hotel I was welcomed by the melodic thumping of jackhammers working beside and behind the hotel. Speaking to two other guests, who have stayed at the Goldiana every year since the late 1990's and 2006 stayed they had not been advised of the construction work when they booked. The construction work commences at. 8:00 a.m. and goes until 5:00 p.m.

My room was spacious but was also tired with the bathroom requiring cleaning. The mini bar door was open and had thawed with several towels lying in the bottom to mop up the water. I had to make a request for my room to be serviced after the second day.

The breakfast provided is well below standard with food in serving trays cold and not replenished.

The swimming pool was clean and appeared well maintained. The lounge chairs were uncomfortable and the pool towels needed to be replaced. The fitness centre no longer exists and all equipment has been removed.

On speaking to the people that have been loyal return guests you can see the disappointment in their faces. To hear their negative comments in relation to the current standards is also disappointing as this grand old lady has provided so much for so long.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cujo_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Meng Goldiana 282 Hotel

Property: Meng Goldiana 282 Hotel
Address: 282 Street | Sangkat Boueng Keng Kang 1 Khan Chamkarmon, Phnom Penh 12000, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #226 of 267 Hotels in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Meng Goldiana 282 Hotel 3*
Number of rooms: 148
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