The Pavillion is a lovely hotel that exudes warmth and ambience. We stayed there twice on our recent trip to Cambodia. The first between April 6-11, 2014, we had a beautiful room (7) which was in the old colonial building and overlooked the pool. We extended our stay and had to move to a standard room (23), in the new wing, which was cheaper and darker but was modern and still comfortable.
We went to Siem Reap for a week and returned to the Pavillion for our last two nights and had booked a pool room as a bit of indulgence. At $100 it was one of the most expensive rooms in the hotel. However, it was a disappointment. The room was small, in a poor state of repair (bathroom window latch was broken, gaps round the windows and doors) and the finishing was tired and needed renovating. The pool didn't look clean and we didn't use it, prefering to use the main pool.
As the hotel was fully booked, we were not able to change rooms that night, and the only other room available the next night was a twin. However, Michelle, on the front desk, showed exemplary service and found a sister hotel nearby. We were given a complimentary tuk-tuk ride to view the room. We decided to stay at the Pavillion, however, as the hotel is quality and the staff fantastic. Michelle offered us the pool room at the standard room rate ($60) and complimentary one hour massages. She acknowledged and noted our concerns with the room.
The Pavillion is a gem with genuine staff. The couple of things to get it up to Excellent would be to offer the pool rooms at a lower rate until they could be renovated to the standard of the rest of the hotel. At the restaurant, while breakfast was excellent, the llunch/dinner menu choice was limited and the quality was mediocre at times. We would definitely return though.
- Official Description (provided by the hotel):
- It all started when we fell in love with a hidden gem of French-Khmer architecture from the 1920s near Wat Botum, one of the most venerable and original pagodas in Phnom Penh. Renovation and remodeling were led with due respect for the character of a building which had been, as we learnt it later on, a private retreat for Queen Consort Sisowath Kossamak, the late King Sihanouk's mother. Opened on August, 18, 2006 with 10 rooms, The Pavilion has slowly expanded over the years, offering now 36 accommodations throughout three more period buildings that have been added to the property: "The New House", former residence of the chief veterinarian at the Royal Palace; "The New Villa", formerly the private residence of a Cambodian senator, and "The Sun-Pool Villa", our latest addition which used to be lodgings for diplomats based in Phnom Penh. Each one has its own style and atmosphere, with distinctive architectural features such as an elaborate wooden stairway, intricate iron wrought railings, etc… ... more less
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- Also Known As:
- The Pavilion Hotel Phnom Penh
- Pavilion Hotel Phnom Penh
- Pavilion Phnom Penh