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“Beautiful little boutique hotel”
Review of The Pavilion

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The Pavilion
Ranked #11 of 278 Hotels in Phnom Penh
Certificate of Excellence
Reviewed 4 October 2010

My partner and I stayed at the Pavilion for a total of 5 nights in Sept.
This is a lovely, quiet hotel right in the heart of Phnom Penh with friendly and helpful staff.

The hotel is set amongst beautiful tropical gardens surrounding the rooms and the pool/ restaurant area.

We stayed in 2 types of rooms while we were at the Pavilion; the private pool room and the jacuzzi room. We would highly recommend either of these rooms, however particularly liked the private jacuzzi room (I think it was room 10).

The only negative thing that we have to say about the Pavilion is that the beds are a little hard, however we also found this in other accommodation in which we stayed in Cambodia.

  • Stayed: September 2010, travelled as a couple
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3  Thank Frequent_Flyers80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,734 - 1,740 of 2,619 reviews

Reviewed 3 October 2010

Extremely nice hotel, very nice staff. My second stay here, and I'l certainly come back

  • Stayed: August 2010, travelled on business
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2  Thank ernstvgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2010

We chose the Pavilion for a little extra luxury at the end of a 3 week trip in Cambodia, we were not disappointed. As soon as we entered the grounds we were impressed with the calm gardens and great pool area.

Checking in was easy the staff were exceptionally friendly and efficient and expecting our arrival.

Our room was great. We chose one of the pool rooms which was a great decision, it was most enjoyable to have a cool swim after a hot day exploring Phnom Penh. The room was simply but elegantly decorated and had good WiFi connection.

There is a small restaurant with a limited but well designed menu that was more than sufficient when we didn't want to go out for dinner. Breakfast was included in the tariff and consisted of fruit, juice, bread, eggs and tea/coffee, a great start to the day.

Any requests were handled promptly and were no hassle to the staff.

All in all a great place in a very central location that we would not hesitate to stay in again.

  • Stayed: August 2010, travelled with friends
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3  Thank numbatabroard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2010

This hotel was wonderful! A great place to relax in the hustle and bustle of Phnom Penh. Pool was brilliant. Staff were very friendly and helpful. Would defenetly recommend.

  • Stayed: September 2010
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2  Thank SamTuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2010

Overall this is a fairly decent hotel but let down by some poor decisions and service by the management. Compared to other hotels and guesthouses we stayed at (see other reviews) the Pavilion represents poor-average value for money.

The location is great and most of the staff were very friendly and helpful. The food in the bar/restaurant is ok, we ate there on the first night and often came back to the hotel for pudding (nice chocolate cake and raspberry sorbet if you've been away from western comforts for too long!).

The major downside was choosing the room with jacuzzi. This is the first jacuzzi I have ever found or heard of which is cold, and I don't mean lukewarm, I mean genuinely cold. There were no facilities to heat it even a little. As a result we couldn't stay in it for more than 2 minutes and eventually gave up. The management didn't seem to think this was an issue at all and offered no compensation and wouldn't allow us to move rooms. At the time of booking there was no mention of the fact the jacuzzi is cold on the website. Although I'm glad to see that information has at least been added since.

The service mark does not reflect the quality of reception and cleaning staff who were excellent but the manager was just useless.

Poor management aside I think I would just about recommend this hotel to a friend but I strongly recommend staying in a different room!

  • Stayed: June 2010, travelled as a couple
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1  Thank TheFlyingScotsman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepavilion, Owner at The Pavilion, responded to this reviewResponded 26 September 2010

I am very sorry to hear that the water temperature of your room's private jacuzzi being too cold made the Pavilion your worst stay in South East Asia.

The water of the private jacuzzi is the same as the main pool, circulating through the same filtration and therefore at the same temperature. It is treated with sea water salt from Kampot. but indeed not heated. It has a high power water pump and an air blower for the bubbles that are activated on demand. I have had requirements from several other guests to cool down the water, we even brought big ice bars in the pool on a very hot day as the water had become unbearable!

But fine-tuning the jacuzzi's temperature with an independent circuit and electrical heater in a country where electricity costs four times the price paid in Europe, where half of the population has no access to the grid and where the average year temperatures are over 30C° is not an option I consider at the moment.

The jacuzzi room allocates 90 sqm of the most expensive land in Phnom Penh, for its garden space and room. The 80 USD of the room include a private jacuzzi, unlimited high speed internet, breakfast and all taxes, but as indicated on the website, the jacuzzi is not heated nor cooled. I still sincerely hope that this feature will satisfy our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2010

The Pavilion was great. We stayed in the $50/night room for 2 nights.
The location was central yet not smack right in it. The lush garden was relaxing and the pool was refreshing. The rooms were clean and comfortable. The staff were all very friendly and accommodating.

  • Stayed: September 2010, travelled as a couple
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1  Thank Lily815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2010

We chose the Pavilion Asia because it advertised itself as a boutique hotel and because of its proxmity to the places we wanted to see. It is right behind the royal palace, near the national museum, etc. We also liked the idea of having a garden and pool area. The rooms were nice and clean with air conditioning, of course, and the staff were kind and helpful. The breakfast consisted of fruit. bread, and coffee or tea, which was okay. The staff arranged bus tickets to Siem Reap for us as well as the pick up to the bus. The hotel does not allow children under 16. I thought the price of $65 a night for two was quite reasonable. I would stay there again if I were to go back to Phnom Penh.

  • Stayed: September 2010
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4  Thank EXE60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pavilion

Address: 227, Street 19 | Khan Daun Penh, Phnom Penh 12200, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Phnom Penh
#7 Luxury Hotel in Phnom Penh
#9 Spa Hotel in Phnom Penh
#9 Business Hotel in Phnom Penh
Price Range: £54 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pavilion 4*
Number of rooms: 36
Official Description (provided by the hotel):
It all started when we fell in love with a hidden gem of French-Khmer architecture from the 1920s near Wat Botum, one of the most venerable and original pagodas in Phnom Penh. Renovation and remodeling were led with due respect for the character of a building which had been, as we learnt it later on, a private retreat for Queen Consort Sisowath Kossamak, the late King Sihanouk's mother. Opened on August, 18, 2006 with 10 rooms, The Pavilion has slowly expanded over the years, offering now 36 accommodations throughout three more period buildings that have been added to the property: "The New House", former residence of the chief veterinarian at the Royal Palace; "The New Villa", formerly the private residence of a Cambodian senator, and "The Sun-Pool Villa", our latest addition which used to be lodgings for diplomats based in Phnom Penh. Each one has its own style and atmosphere, with distinctive architectural features such as an elaborate wooden stairway, intricate iron wrought railings, etc… ... more   less 
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Also Known As:
The Pavilion Hotel Phnom Penh
Pavilion Hotel Phnom Penh
Pavilion Phnom Penh

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