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Narith_CC
Phnom Penh, Cambodia

Good stay, Ok hotel

4.0 of 5 bubblesReviewed 3 Oct 2018via mobile
We spend 2 nights at this boutique resort. We choose this place because we saw it online and the offer was good, reasonable price with complimentary breakfast. Also because of the location itself.

We weren't regret staying here. The staffs was friendly and welcoming. The room was huge and clean. Moreover, the breakfast was good. Also they have a roof top pool which you can chill during a hot day. We like everything about this hotel except one thing. Due to the huge size of the room, the air-conditioning wasn't cold enough. This is also the reason I give this review a 4 stars. I suggest if you like the really cold temperatures in room. You should ask with the front desk. I think they know which room is the best.

Overall, this boutique resort is ok to stay.
Recommend!
Date of stay: August 2018
Trip type: Travelled with family
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Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this review
Responded 11 Oct 2018
Dear NarithC1690,

Greetings from Diamond Palace Resort &Sky Bar

Thank you so much for taking your time to review us on TripAdvisor .We are satisfies to hear that your had great stay here with us and had met your expectation. Once again! thank you for overall review about service performance.

We hope you'll choose our Diamond Palace Resort& Sky Bar the next time you're in Phnom Penh.

Thanks,

Best Regards

Jesaw,Chan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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17 - 22 of 257 reviews
Reviewed 25 September 2018

The service just an ordinary services, the place was near the riverside, nothing special here, just an ordinary apartment hotel, they also provide pickup and taxi/tuk-tuk to the airport, but overall they deserve to get 3 star.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ashari13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded 12 October 2018

Dear Andi Muqsith A,

Thank you so much for taking your time to review us on TripAdvisor .We are satisfies to hear that your had great stay here with us and had met your expectation. Once again! our main thing don't focus on star hotel, we are focus services performance. guest satisfies and met their expectation. that is what we wants

We hope you'll choose our Diamond Palace Resort &Sky Bar the next time you're in Phnom Penh.

Thanks,

Best Regards,

Jesaw,Chan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2018

The room was as advertised - nicely decorated and clean. Roof-top pool area was under renovation, but still usable and a nice place to relax. Good breakfast selection, great coffee and friendly staff. Towels need replacing - threadbare and rough. Could do with a smoking area besides the pool (open 10:30am - 10pm only) and the car park!

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank PPenh2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded 12 October 2018

Dear AndieP17,
thank you so much for taking your time to review us on TripAdvisor .We are satisfies to hear that your had great stay here with us and had met your expectation. Once again! thank you for overall review about service performance. Also thank you so much for your understand smoking Policy.

Hope to see you again !
Thanks,
Jesaw,Chan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

We arrived to find the hotel under reservation, the sky bar definitely doesnt oooo like the photos. We arrived ordered a drink and some over priced food took one mouthful and decided we cant stay at the place not eat the food. The reception was very good and only charged us 1 night even though we stayed 1 hour. Highly disappointed the place doesn't look like the photos at all.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank NickyW644
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded 13 September 2018

Dear Nicky W,

Warmest greetings from Diamond Palace Resort & Sky Bar, Phnom Penh,Cambodia

Thank you so much for sharing with us your experiences here on TripAdvisor. We do apologize for your stay with us was not met your expectation. As you seen, our swimming pool & sky Bar on top floor have to renovate to make more nicer will finish the end of September this month. But our guest able enjoyed with swimming pool as normal from 10.30am to 10.00pm every day.

We write to seeking understand from all of our guests who stay with us. Once again! Our receptionist staffs was well trained in hospitality services,

Other thing,Please inform you that our policy if our room available we will allow guests to check out late until 2:00pm without charge.This policy we already applied to a thousands guests from Diamond Palace Resort. That why no reason we have to full charge just 1 hour late if your request to us. All problems might be fix it if you willing to fix.
Thanks,
Best Regards
Jesaw,Chan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018 via mobile

Had a night on the town in Phnom Penh. We wanted to hit up some of the rooftop bars and have a great time.

Although the view was great, the Sky Bar was a major disappointment. Ordered a manhattan and I dont really know what they gave me, it was almost a full glass of orange juice. Couldn’t drink it. So I asked them for a beer instead. They brought me back a hot bottle of beer. I gracefully declined. Asked for the check they charged me for the Manhattan ($8 mind you which is super expensive and cambodia) and the bottle of beer they never opened. I had them take off the beer and paid for the drink and left.

The view is super nice but the service and drinks were terrible, go to Eclipse which is a block away. They had much better drinks, service and music. Really enjoyed that rooftop bar much better.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Pablo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, General Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded 6 August 2018

Dear pablobonelli,

Warmest greetings from Diamond Palace Resort & Sky Bar

We were not found your name to stay in our hotel. We also don't know what is Manhattan as you mention above! we never sale kind of this drink also in our sky Bar.
i assume that what is your comment is not our place or confusion to choose a wrong place to comment.We ask your a favor to remove this review from our page as request.

Thanks,

Best Regards
Jesaw,Chan

personal Assistant : gm@diamondpalaceresort.com

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Reviewed 3 July 2018 via mobile

The hotel is very clean. Good location, a bit out of the busy center but nearby places of interest by tuk tuk. There are many good restaurants in the streets around that you can do by foot!
We had to leave the hotel 2 nights earlier and the friendly receptionist refund us for one night! Also we had a free upgrade for bigger room!
Breakfast buffet is basic. Rooftop swimming pool is nice after visiting to refresh.

Date of stay: July 2018
Trip type: Travelled with family
Thank Diane-Mieke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Palace ... H, Manager at Diamond Palace Resort and Sky Bar, responded to this reviewResponded 4 July 2018

Dear Diane-Mieke,

Warmest greetings from Diamond Palace Resort & Sky Bar

On behalf of our management team, I would like to take this opportunity to thanks to you for taking your valued time to review us and sharing experiences on TripAdvisor. Yes ! absolutely. We always do upgrade room is subject room availability.However, We thank you for kindly review about staffs & services performance.

looking forward to welcoming you soon

Thanks,

Best Regards

Chan Sothun



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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