We stayed in this hotel in December 2007. Located in a central location, this hotel is within walking distance to the city market (an excellent market!) and the Mekong River. The hotel provides two bottles of water and coffee and tea supplies in the room. The reception staff was friendly and attentive. The hotel also has an ATM machine in the building. As well there is an excellent fast food outlet in one corner of the hotel. There are two sets of elevators adding to the convenience. This is a large hotel and it was quite busy when we stayed there.
Our room was quite large, off the courtyard. Therefore we were in a nice quiet area of the hotel. The hotel uses a card key system; that is, every time you leave the room you need to take your card with you. This means that your room is very hot every time you return as the air conditioning is turned off. The breakfast staff was unfriendly and often appeared to be put upon. It was difficult even to get their attention at times. They were too busy either eating themselves, chatting, reading the newspaper or dismissive.
Little things make or break a hotel. We asked the hotel to change a US$1 for local currency. They claimed that they couldn’t. No reason given, just not able to provide this little service.
Apart from this incident and the surly breakfast staff, this was a fine hotel to use while visiting Phnom Penh. This is a very nice city, well worth visiting in our opinion.
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