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Review Highlights
Value for the money.

I’ve taken Giant Ibis buses many times from Thailand to Siem Reap and to Phnom Penh. On time... read more

Reviewed 19 March 2020
expatchef
,
San Francisco, California
via mobile
Good bus with extremely helpful attendants.

Took this bus from Phnom Penh to Ho Chi Minh CIty the other day. Most of the reviews here seem... read more

Reviewed 10 March 2020
GabrielV381
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Reviewed 15 December 2018 via mobile

I originally booked 2 tickets to Siem Reap for Dec 16 but after a night in Phnom Penh, my husband and I wanted to escape the busy city. I emailed for a ticket change for Dec 14 and received an email back within a half hour that the company was able to make the change (I was on the cusp of their 24 hour change policy) so we only needed to stay one more night in Phnom Penh which was good enough for us. The pick-up mini-bus was grungy and some of us were concerned that was the bus we were travelling in (in the condition it was in, impossible). However, we arrived at the bus station and switched to a much nicer and comfier bus for the 6 hour trek. Immediately, the host greeted us and passed out the towelettes, Blue Pumpkin pastry and a small bottle of water. It was as comfy as it could be for 6 hours. We stopped at Banyan Tree Restaurant for a half hour and onwards we went. We arrived in Siem Reap at 3:30pm (had booked the 8:45am bus). I would prefer to fly if I could but the bus was the best option plus it cost $32 USD for 2 people (booked online) so .. it was a tradeoff.
Overall, it was a safe and pleasant enough trip.

Date of experience: December 2018
2  Thank bonnsv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 December 2018 via mobile

We have travelled by giant ibis bus from Siem Reap to Phnom Penh. It was smooth and comfortable journey.
Pros:
1. Large luggage space with Luggage tagging system
2. Comfortable seats with huge leg space. Reclination function is also good
3. Comfortable AC
4. Good quality snacks
5. On time departure and arrival

However bathroom break should be given after lunch break and the place for lunch break was not upto the mark.

Overall a very nice experience.

Date of experience: December 2018
1  Thank DebapratimC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 December 2018 via mobile

The Good:
Our bus ride from Ho Chi Minh City to Phnom Penh departed right on time (tip: there is a nice bakery nearby where you can get delicious breakfast). Bus was comfortable (enough leg space, power sockets, ac) and secure. They drove us as promised to Phnom Penh.

The Bad:
They collected everybody's passports and asked everybody on the bus for a 2$ "service fee". Since we already payed and got our eVisa in advance (online through the official government homepage), we didn't understand why we should pay anything in addition (plus: they didn't mention any kind of fee on the ticket counter where we bought our tickets). After having a discussion with the lady collecting the money, we didn't pay this 2$, but she seemed pretty pissed about that. She told us, if we do not pay the money, we have to go to the police check at the border by ourselves. We didn't care and still didn't pay. The lady finally left us alone
On the first border stop (Vietnam side), everything worked fine - but we had to wait around 1 hour until our passports got stamped out collectively - we would have been WAY FASTER if we'd stamp out our passports by ourselves. After that we had a 30 minute break on a duty free shop/restaurant.
On the other border stop (Cambodian side) they deliberately let us queue on the wrong line twice (the second time they even told us the wrong queue) getting angry at us taking too long. A girl behind us also having an eVisa but paid the 2$ service fee was treated way nicer.

In the end everything worked out fine, but trying to rip us off with this "service fee" (we still don't know what it was for), we wouldn't recommend giant ibis anymore

Date of experience: December 2018
2  Thank K8734CWalexanderk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 December 2018 via mobile

Took two trips with Giant Ibis, from Siem Reap to Phnom Penh and Phnom Penh to Siem Reap. They gave us pastry and water in the beginning and had 3 stops along our close to 7 hour trip. The first stop was a washroom break for 10 mins. Followed by a lunch break for 30 mins in a local restaurant. And finally a 5 min washroom break.

Both times the trip was smooth and quicker than expected. Due to some of the negative comments we had low expectations, but it definitely turned out better than expected. We were hesitant to take the plane as we had heard many cancellations with no refunds if the plane wasn't full. But we have no regrets taking Giant Ibis as everything went smoothly.

Date of experience: December 2018
3  Thank Juniell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 December 2018 via mobile

Let’s begin with the good things. It was very easy to book online one day before and we nearly started in time to the cambodian border. The bus was delightful new and comfy. We were very happy with our choice of booking this company, even if we payed some dollars more then at other companies. We got a little water bottle and also a muffin, a coffee and for lunchtime some rice with egg. Quiet all right, really!
The things we didn’t like so much: the tour guide was friendly and in good mood at first, starting to talk about all the inclusions for our bus ride. At some point he mentioned the great visa service and that it’s just 5 dollar for us to have full service, so in total we should pay 40 dollar for visa and everything will work out fine. Then he started collecting our passports... but 30 dollars for Visa entry, which is the price at the moment to Cambodia, plus 5 dollars for service makes 35 dollars, so we asked him about the 5 dollars on top. He was not really answering our questions just showing us some contract of the company were is listed 35 dollars for visa and 5 dollars service... so we asked again. At some point he said something about formulas to fill in... we kindly asked to get our passports back because 10 dollar each was not worth it for us. At that point he started to get angry. Of course we could do it by ourself, but he will not be responsible for money we get charged and for the visa not working ... and so on. We were ok with that so he had to give us the passports back at the end. And it all went fine at the border! All the other passengers had to go the same ways and look into the same faces, just skipped one small office (but had to walk by) on cambodian side were you have to fill in your visa formula and pay the 30 dollars. At the counter there was one officer trying to make us pay 100 Bath as a fee. We refused to pay because we already red about the scam in books and online. He made us wait for 5 minutes and when it became clear we’re not going to pay we were transferred outside ( so no other tourists will see or hear) and got our visa on arrival. At that point everything could have been all right, but the tour guide decided to be angry and kind of ignored us for the rest of the trip and thanked everybody at the end for driving with Giant Ibis but us . Well, what can I say. It gave the trip a bad taste.

Date of experience: December 2018
1  Thank Tullipilli
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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