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“Tidy and okeish” 3 of 5 bubbles
Review of Grand Park Esil

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Grand Park Esil
Ranked #9 of 54 Hotels in Astana
Moscow, Russia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Tidy and okeish”
3 of 5 bubbles Reviewed 10 June 2013

Now, to be fare this is my first visit to Astana and I never stayed anywhere else in the city. But I do have my share of business travel and I'm just comparing my former experience in the same price range. From the main street hotel looks as a renovated sanatorium from my childhood. The corridors are enormous and the rooms are tiny though functional. Because of the size there is only shower and it is old (clean though). The bed is medium size and the mattress is ok, the pillows are not comfortable. Limited amount of channels on tv, poor air conditioner and no mosquito nets on the window (no mosquito tablets as well). Breakfast is modest (no fruits). Location is good, 15 min walk to the strand and there is a wonderful Supermarket Astana in 5 min walk which has an unbelievable counter with sweets and good variety of pre-cooked food for a very modest price.
The gym is small but there is one, I loved pool (also small, but as I had it to myself for several hours it was very cool) and decent sauna.
This hotel is average in all sense and suited for budget business travel.

Room Tip: Noticed interesting thing, in the room although the signal shows strong the internet speed is poor...
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  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Iribra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review, 18 June 2013
Dear Guest,

Thank you for taking your time to share your experience with us and other travelers.
It is always good to know our guests` opinion in order to have great opportunity to fix the problems immediately and to improve our services.

We appreciate very much that you pointed out our functional rooms, clean showers and nice health club with gym, pool and sauna, and also our good location. Since the summer weather in Astana this year was still cold with rare warm temperature during some days in the noon time only, our chillers was not yet switched on full capacity, and mosquito’s net on the windows are installed only on the windows of some rooms for the moment. Concerning the pillows, we have already made an order with payment and purchasing new ones. For the breakfast we have fruit salad from fresh fruits, chopped fresh oranges and grapefruits and also preserved fruits. Since the season of fruits in Astana just starting, from now on we are going to put according the season more fresh fruits.

We would love to see you again soon! Our entire team is looking forward to greeting you at Grand Park Esil Hotel at your next visit to Astana,

Sincerely yours,
Erhan Ozpinar
General Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Madison, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 May 2013

Excellent hotel with amazing service, great and cozy rooms and truly incredible breakfast buffet included in the room rate. Excellent location as well. All staff speak excellent English, are extremely courteous and friendly.

  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank victor_gorodinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review, 4 May 2013
Dear Guest,

Thank you very much for taking you precious time and sharing your experience at our Hotel with other travelers.

We are so happy you appreciated our customer oriented service, cozy rooms and buffet breakfast. .
Your comment makes us very proud and gives us a great motivation to provide even better service.
.
Our entire team is looking forward to seeing you again soon, to have an opportunity to provide you the great service again.

Please feel free to contact us for any further assistance.

Sincerely yours,
Erhan Ozpinar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valencia
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 24 April 2013

It is a good location. You can walk to nice and modern areas at night where to find fine restaurants. Quite rooms although to heating system is not well tuned and sometimes it is very hot.
The restaurant is Ok and the staff care about guests comfort. However, the bathrooms are minimal and really need to be remodeled.
Curtains in rooms do not allow to darken enough if you need a rest with daylight.

Room Tip: Better try upper levels to far from street noise.
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  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jecapilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, Sales and Marketing Director at Grand Park Esil, responded to this review, 26 April 2013
Dear Guest,

Thank you very much for taking time for sharing your experience with us. You comments are very valuable and helpful in improving the level of our services. We are working on adjusting our individual temperature control units in the rooms and planning in near future to remodel our bathrooms. In the meantime we will be glad to assist with any adjustments or requests in order to make your stay a pleasant and comfortable one.

We are happy to hear that you enjoyed the Hotel location and the hotel staff. Hope we will have a chance to serve you again at your next visit to Astana.

Please feel free to contact me for any further assistance at your convenience.

Sincerely yours,
Erhan Ozpinar
General Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 20 March 2013

If you use a cab in this city (and you do it for sure as it`s really difficult to get to some point by public transport) the location of this hotel is okay. It is situated in the old part of the city (by old I mean buildings constructed 50 years ago) far from modern center.

If you like soviet-style buildings it`s gonna be alright for you, in another case reconsider your options.

I don’t know anything about the swimming-pool `cause I don`t use them in hotels, but in the info they said it`s there.

What`s really cool at this hotel – staff. They are really helpful and outgoing.

The rooms are small, but cosy. Bathrooms are nothing special. WiFi is free and available in rooms. Breakfast is standard (but I prefer to eat at local places).

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Serhij_Paranjko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review, 26 March 2013
Dear Guest,

On behalf of the entire team of Grand Park Esil Hotel we would like to thank you very much for your comments on Tripadvisor regarding your stay. Your comments are very important for us for constant improving of our services. We are very delighted to hear that you are satisfied with good Hotel location, cosy rooms with breakfast and free high speed WiFi in all rooms, and especially with quality of service of our staff. We hope to see you soon again at the Grand Park Esil Hotel.

Sincerely yours,
Erhan Ozpinar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 March 2013

Given the ever increasing prices for hotels in Astana, I always prefer to stay at the Grand Park Esil. It feels more local, the same staff on reception since I've been travelling here (2 years) and location wise its very handy (for me personally). Also I have never had any problems with airport collection, booking or had to complain about anything particular at this hotel.

The price is very reasonable - about half what you would pay at another 'megabrand' hotel. It states 4 stars, but really I would say it is a 3 star. The rooms are small in size and a bit dated in decor, however they are cleaned well each day and its enough for a short business trip. The gym is ok as are the rest of the facilities.

The only qualm I have is the breakfast. The breakfast room is a bit lacking - could do with some music to brighten up the room - and ever since I've been staying here the oatmeal or semolina looks likes its been turned into soup, not really edible. Some more healthier options at breakfast would be appealing as all the food looks a bit tired.

However overall in terms of price you cant complain....

Room Tip: The standard room is quite small, for those with claustrophobic tendencies its worth paying a bit mo...
See more room tips
  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SarahGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review, 26 March 2013
Dear Guest,

Thank you very much for taking time to leaving the valuable for us comments on Tripadvisor for your recent stay with us. Your comments are very important for us to improve the level of our services. We will definitely increase at breakfast healthier options.

We are grateful to meet your expectations and pleased to learn that you have been satisfied with your stays, airport collection, booking services, and how much you appreciated the cleanliness of our rooms, gym and other hotel facilities

We are looking forward to welcome you back to Grand Park Esil Hotel at your next visit to Astana.

Please feel free to contact me at your convenience if I may be of any further assistance.

Sincerely yours,
Erhan Ozpinar
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warsaw
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 February 2013

This hotel was one of few touristic attractions in Kazakhstan. It is a hotel that, most probably, some time ago was dedicated to soviet party officials. The architecture from outside and inside is taken from the past. Big public halls fitted with stone decoration, wide corridors, cold colors. The room was a standard one, but with some modern tint (lcd tv, heating/cooling automatic systems). It did not look Scandinavian new, but it was clean and warm. With free wifi, flat tv, mini bar it matched 4*. I saw 4* in Florence where the rooms were so tired that could not even stand up to this place. I also liked the location- in the very center of the city. The price was better than any other place and as standard you get free breakfast. The staff was very nice and no problem with English. The only disappointment was the restaurant that had sky prices not matching the style and service of this place. Draft local beer was 1200Tenge (6 Euro) for 0,5l. SIC!!!

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jakubik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review, 17 February 2013
Dear Guest,

Thank you very much for staying at Grand Park Esil Hotel and taking your precious time to write about the experience at our Hotel. You are absolutely right the Hotel is one of the few architectural monuments in Astana, has the best location and high quality standards of service. Sorry that price in our restaurant was high, we do hope to have an opportunity to see you again at our Hotel and meet you with a welcome drink gift certificate with which now we started to greet and see off our guests and maybe you could enjoy also the daily happy hours at our Polo Bar from 6 p.m. to 8 p.m. with 20% discount for all kind of beverages. Our entire team is looking forward to greeting you at Grand Park Esil Hotel at your next visit to Astana.

Best regards,
Erhan Ozpinar
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 3 December 2012

This is a very grand looking hotel from the outside, and once in the reception and lobby you will be impressed. However get further into the hotel and things become rather faded. My room was ok but no more than that. Yes it was clean and the bathroom was good, but round the edges it was all very tatty. And for some reason my bed was positioned with the headboard against the patio doors that led to the balcony. Then I realised why. The balcony looked unsafe and I had no intention of stepping out there.
Breakfast was good. We didn't eat in. Try the shopping mall almost opposite where there is an excellent restaurant with very reasonable prices.
For the room rate this hotel is not value for money.

  • Stayed September 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Park Esil

Property: Grand Park Esil
Address: Beybitshilik 8, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Astana
#5 Business Hotel in Astana
#5 Best Value Hotel in Astana
#7 Luxury Hotel in Astana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Park Esil 4*
Number of rooms: 126
Official Description (provided by the hotel):
Grand Park Esil is a four star Hotel in Astana. The Hotel has 126 room with air-conditioning system, separate water reservoir, diesel generator and boiler for uninterrupted cold and hot water and electrical power supply. It is located at the Central Square of the capital of Kazakhstan, nearby the governmental offices, museums, banks, shopping malls, and river promenade and park area. ... more   less 
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Also Known As:
Grand Park Esil Hotel Astana

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