Four of us went to Astana to watch the ireland-Kazakh world cup football match. We booked with hotels.com, 2 rooms with 2 twins each for 3 nights at a set price. We showed our written order to the desk and were assigned our rooms. We were pleasantly surprised to find that the rooms each had 2 separate bedrooms. The room was good, but the bathroom had seen better days.
On the third evening we arrived back at the hotel at 10pm and had only three hours to sleep before catching an early flight so we wanted to settle our bill that evening. We were greatly surprised when the ladies at reception presented a bill at a much higher room rate. We showed our contracted rate, but they would not be swayed. They refused to let us talk to the manager, however they occasionally made calls to consult with someone. They absolutely would not agree to the contracted rate. In desperation we requested they call the police, as we were obviously being robbed. After another consultation call they quickly agreed to our contracted rate. They did not want a visit from the police. At this point over two hours of heated discussion had elapsed, preventing us from using the room for the little sleep we had planned
I noted during the stay that many couples checked in late. One evening i was in the 4th floor TV room and a couple emerged from the elevator and went to a nearby room. The attractive woman paused before going in and came over and offered me a "classical massage" for a stated price, which i declined. 20 minutes later they were leaving. Another reason the police were not wanted at the Lion
During the stay I had a small bag of laundry that needed washing. I asked for a cost estimate but they acted as I they didn't understand. Leaving on a day trip, I handed over the bag. At checkout I was charged the ridiculous price of $62 for this service. As far as quality, two of my shirts emerged with purple dye stains. The checkout ladies declined to accept any responsibility. Breakfast was included in the room price, but juice and even butter for the bread was extra.
The day before checking out, the nice old Italian gent in the room next to ours was arguing at the front desk. He said outrageous charges had been added to the bill. I think it was no coincidence. If you do not speak Russian, beware staying at the Lion as they will use every opportunity to take advantage of you.
- Official Description (provided by the hotel):
- Our hotel is a standard of quality and comfort. At your service are 66 comfortable rooms of all classes: suite room - 8, half suite room - 12, standard room - 46. Sleeping rooms of our hotel will amaze you with its coziness, comfort and convenience. Each room is equipped with bath, fine furniture and minibar. All rooms are also equipped with telephones, cable TV, Wi-Fi Internet and are supplied with central heating and air conditioner. ... more less
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