We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Unless you speak Russian you are financially at their mercy.” 1 of 5 bubbles
Review of Lion Hotel

Lion Hotel
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Lion Hotel
Ranked #45 of 54 Hotels in Astana
Seattle
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Unless you speak Russian you are financially at their mercy.”
1 of 5 bubbles Reviewed 19 September 2012

Four of us went to Astana to watch the ireland-Kazakh world cup football match. We booked with hotels.com, 2 rooms with 2 twins each for 3 nights at a set price. We showed our written order to the desk and were assigned our rooms. We were pleasantly surprised to find that the rooms each had 2 separate bedrooms.  The room was good, but the bathroom had seen better days.

On the third evening we arrived back at the hotel at 10pm and had only three hours to sleep before catching an early flight so we wanted to settle our bill that evening. We were greatly surprised when the ladies at reception presented a bill at a much higher room rate. We showed our contracted rate, but they would not be swayed. They refused to let us talk to the manager, however they occasionally made calls to consult with someone. They absolutely would not agree to the contracted rate. In desperation we requested they call the police, as we were obviously being robbed. After another consultation call they quickly agreed to our contracted rate. They did not want a visit from the police.  At this point over two hours of heated discussion had elapsed, preventing us from using the room for the little sleep we had planned

I noted during the stay that many couples checked in late. One evening i was in the 4th floor TV room and a couple emerged from the elevator and went to a nearby room. The attractive woman paused before going in and came over and offered me a "classical massage" for a stated price, which i declined. 20 minutes later they were leaving. Another reason the police were not wanted at the Lion

During the stay I had a small bag of laundry that needed washing. I asked for a cost estimate but they acted as I they didn't understand. Leaving on a day trip, I handed over the bag. At checkout I was charged the ridiculous price of $62 for this service. As far as quality, two of my shirts emerged with purple dye stains. The checkout ladies declined to accept any responsibility.  Breakfast was included in the room price, but juice and even butter for the bread was extra.

The day before checking out, the nice old Italian gent in the room next to ours was arguing at the front desk. He said outrageous charges had been added to the bill. I think it was no coincidence.  If you do not speak Russian, beware staying at the Lion as they will use every opportunity to take advantage of you.

Room Tip: Try another hotel
See more room tips
  • Stayed September 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

9 reviews from our community

Traveller rating
    0
    1
    0
    6
    2
See reviews for
Families
0
Couples
0
Solo
0
7
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
306 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 8 September 2012 via mobile

Hotel located near train stn & university.boutique style with helpful staff .good value but taxi needed to go anywhere.rooms are nice furnished with tv ,complimentary water & free wi-fi.& bathrooms are large ..restaurant does breakfast & meals.sauna & pool in hotel also .

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Astana hotels
0.0 mi away
Tengri Hotel
Tengri Hotel
#36 of 54 in Astana
3.0 of 5 bubbles 29 reviews
0.0 mi away
Absolute Hotel
Absolute Hotel
#40 of 54 in Astana
3.0 of 5 bubbles 8 reviews
0.0 mi away
Goldman Empire
Goldman Empire
#21 of 54 in Astana
3.5 of 5 bubbles 26 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Red Village Hotel
Red Village Hotel
#17 of 54 in Astana
4.0 of 5 bubbles 28 reviews
0.0 mi away
Tomiris
Tomiris
#24 of 130 in Astana
4.0 of 5 bubbles 1 reviews
0.0 mi away
Shanyrak on Abaya
Shanyrak on Abaya
#3 of 130 in Astana
4.5 of 5 bubbles 7 reviews
Show Prices
Show Prices
Show Prices

Been to Lion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lion Hotel

Property: Lion Hotel
Address: Moscovskaya str. 57, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #45 of 54 Hotels in Astana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lion Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Our hotel is a standard of quality and comfort. At your service are 66 comfortable rooms of all classes: suite room - 8, half suite room - 12, standard room - 46. Sleeping rooms of our hotel will amaze you with its coziness, comfort and convenience. Each room is equipped with bath, fine furniture and minibar. All rooms are also equipped with telephones, cable TV, Wi-Fi Internet and are supplied with central heating and air conditioner. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your Lion Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing