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“X-ray control”

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Beijing Palace Soluxe Hotel Astana
Ranked #24 of 54 Hotels in Astana
Moscow, Russia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“X-ray control”
3 of 5 bubbles Reviewed 24 March 2014 via mobile

Hotel declares as a 5 stars but exactly not. At the entrance control with x-ray but unfriendly personnel only looking to you. Reception not helpful about hotel. You must discover everything. Only big clean room and nothing more. Good location.

Stayed March 2014, travelled on business
Helpful?
Thank rcskdmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
    11
    23
    18
    9
    6
See reviews for
7
5
1
51
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

I stayed in this hotel 3 weeks as part of work in Astana.
Hotel is very good, room are big and clean.
I best attraction is the revolve restaurants (also serves as breakfast), you can see 360 degree view of the city!!!
Service in the hotel is not so good, it take a lot of time to get any order or simple request.
Bottom line very good hotel and I will always prefer this hotel in Astana

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 24 January 2014

As others have observed, a strange hotel.
What I liked - big, clean room. Good city views. Decent hotel gym facilities-wise and excellent swimming pool. Had delicious meals at both the Chinese restaurant and the revolving restaurant on the 23rd floor. Service staff were generally friendly and willing to help.
What I didn't like so much - default temperature of rooms is boiling hot. Astana is icy-cold in January but my first room was stifling and impossible to sleep in. In the second one I was at least able to turn off the radiator. Gym is also way too hot. Shower curtain didn't prevent flooding in the bathroom. Buffet breakfast is uninspiring. Value for money not good any way you look at it - a coffee and a (tiny) bottle of water ordered in the hotel bar in the lobby together cost £10, for example.

Room Tip: Make sure you can adjust the heating in the room you're given.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKvisitor2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 19 December 2013

Great restaurant singer, good view, basic food, horrifying prices.
This was a complete rip-off and not worth half the money we paid. Avoid.
We didn't get the food indicated on the menu, including dishes that should have been vegetarian but featured beef. A member of the party with a food allergy was nevertheless served the food which we had asked to be excluded. Russian speaker among the party.
Beer was €12 per small bottle, we discovered when the bill arrived.
Bad experience.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank NimmyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Astana hotels

Almaty, Almaty City, Kazakhstan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 16 November 2013

I have stayed there twice for three days each time, and though my first experience was not very good, the second time it was terrible. The weather in November in Astana is very cold, and for some reason they decided to accomodate my colleagues and me in corner rooms (silly me for realizing that only on the last day).
Out of 20 something bars on the radiator only 5 were barely working. After my complaint, they allocated me to another (again cold and corner room), where the radiators weren't working properly either - they said they had fixed them and they'd work in 2 hours. OK. Next morning I got up it was terribly cold, the radiators were almost cold, they brought extra radiators but the coldness seeped through the walls into the room. Long story short: I ended up getting ill after staying in the hotel and did not feel rested at all. on the last day I changed my room again - the new room was warmer, yet had a weird smell, I couldn't be bothered to complain again and just put up with it.
The only advantage was polite staff - that's the least they could do to make up for all the inconveniences they caused repeatedly.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Naz123546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

A client booked this property for us, and I found the hotel to be enormous with very few guests inside. Astana lacks a vibrant hotel industry, so I'm not sure how this hotel stacks up against the others. My room was large....and looked like any standard Chinese hotel room one might find in a Chinese provincial capital. Breakfast on the top floor was disappointing and a bit staid. I would suggest bringing your own instant coffee if you stay here. Staff were friendly and helpful.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jefeskisouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
97 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 21 September 2013

The hotel could be seen as a typical Chinese 3-4 start hotel. The overall physical condition is quite good. However some small things can really turn guests off. One is the smell of cooking in the air, both in public places and in the rooms. Perhaps good ventilation in the kitchen and public areas would help. One other thing is mysterious water running out of bath tub or somewhere in the bath room. The third is that the hotel management didn't turn on heating for the room even when the outside temperature dropped to near zero, thus left guests to deal with the room temperature at about 10 degrees.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YQTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beijing Palace Soluxe Hotel Astana

Property: Beijing Palace Soluxe Hotel Astana
Address: Sagynak St., 27, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 54 Hotels in Astana
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Beijing Palace Soluxe Hotel Astana 5*
Number of rooms: 151
Official Description (provided by the hotel):
Beijing Palace Soluxe Hotel Astana is a luxury five-star hotel, located in a new economic and cultural development zone, near the residence of the President and the main administrative buildings. This area is distinguished by convenient transportation and security. The hotel is built in oriental eastern color, height of 120.7 Meters, 25 floors above ground and 2 underground. It is one of the highest hotels of the city. There is Revolving restaurant on 23 floor which is unique not only in Astana but also in Kazakhstan on height of 120 meters, Chinese and European restaurants. Hotel has sports and recreation facilities, such as: swimming pool, sauna, showers, massage room, gym. ... more   less 
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