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Ramada Plaza Astana
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Reviews (144)
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Reviewed 11 November 2013

Astana's offer to its visitors has yet to mature so Ramada doesn't have a lot of competition. It is a solid hotel that has all that it needs to have - decent rooms, a couple of restaurants, big pool, an adequate spa....and a night club to top it all. Service is polite and efficient with a working knowledge of English and whilst it feels like an 80's time warp in need of a facelift there isn't that much out here that comes close. This could explain very high prices (over $400 per night) and it would not be fair on the hotel to base the expectations on its cost. You could get a lot more for your money elsewhere: the Shangri-La in Singapore is cheaper and you can stay at the Mandarin Oriental in London for about the same. Ramada Plaza Astana is nowhere near but it does it's job reasonably well and one can only hope that in the future stiffer competition and more investments will make it shine like it promises it could.

Room Tip: Ask for a non smoking room
  • Stayed: November 2013, travelled on business
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Thank SashaK66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this reviewResponded 13 November 2013

Dear Guest,

Thank you for taking out your time to leave your delightful review and sharing your experience with us and other Tripadvisor users. It's really important for us.
Our team is working hard to provide you with a high quality service.We are so happy to know that you have enjoyed your stay with us.
Looking forward to welcome you back again.
Sincerely yours,

Cem Ciritci
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

Ramada was literally the first international hotel in Astana but now its shine faded - it looks old with ancient facilities and needs urgent renovation. However staff worked fine and proved to be helpful - but indeed this is not a solution. To avoid grumbling will simply put a list of what I have noticed there: lifts are terribly slow - hate spending time waiting for it or in it;upper floors have very low hot water pressure - shower is not working properly; bathroom was reasonably clean but the bath had scratches painted over with rough smears also there was no drain plug in it; cosmetics provided but no single piece of soap; bathrobe was grey not white and has become a sort of sandpaper being washed for years - unlike towels which were soft and new; in the room the chair has broken and myself fell down on my back - tnx God the carpet was soft enough; TV set seemed to be older than Steve Job's company - could hardly watch anything on the screen while it was not receiving half of the channels. I remind you - this one is declared as a 5-star hotel...
On the upside the room was spacious with a nice view, the climate system worked well, the hotel environment was quiet in general. The breakfast choice was extensive but dull - no house speciality except for nice pastries and chunk honey.
Also there is a nice hotel option - day tarriff meaning you pay less if arriving early in the morning . This should be booked via email (not a website) or phone call.

Room Tip: upper floors lack hot water pressure
  • Stayed: October 2013, travelled on business
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Thank AlexanderY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this reviewResponded 30 October 2013

Dear Alexander,
First of all, thank you for choosing our hotel for your stay in Astana. Please accept our sincere apologies for the not meeting your expectations this time. We understand that the hotel needs for changes and let me inform you that all the facilities and living area of the hotel will be renovated very soon.
Each client is special for us and every day we are trying to provide our costumers with the highest level of service. Also thank you for note that we have different tariffs for the people coming from all over the world at a different time to make their stay more comfortable.
There is no limit for perfection, thanks to your reviews we will do our best in the future.
Ours in service Ramada Plaza Astana.

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Reviewed 24 September 2013

If you would like value of money, i suggest to stay in this Hotel.
Staff is open, helpful and positive.
Room is quite big for standard room. I feel good talking with staff. The hotel locates in old part of city. I enjoy walking from hotel to main street.The weather was warm and shinny.
This part breathers with her own interesting life.

Room Tip: Try, will never regret
  • Stayed: September 2013, travelled on business
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Thank Ganio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this reviewResponded 30 October 2013

Dear Ganio,
Thank you for your comments. We are really glad to hear that you liked the stay in our hotel and have a good time in old part, meeting history of Astana.
Hope you will come again.
Best regards, Ramada Plaza Astana.

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Reviewed 17 September 2013

I have stayed 4 nights in September and got mix of feelings.
The hotel has been constructed in a palace style.
The room size was generous, but only reasonably clean, looks like it needs a little bit handier.
First time in my life I saw a mini-bar being sealed each day by a red tape.
I had to call to the reception every day for bottled water; however they should bring it automatically.
Internet, of course, was chargeable which looks nowadays anachronism.
Breakfast was OK, but the coffee – horrible. They do not provide sandwiches / snacks if you are leaving early morning in spite of that its cost has been already paid via the room charges. I have argued it with the reception, but then I understood that it comes from the manager. Meantime, the hotels in Atyrau and Aktau, where I used to stay, are happy to assist in such cases.
The stuff, especially in the reception, was very polite and trying their best.
This hotel is not situated in the centre of Astana and very expensive, so I think has no good value for money. It was first business trip to Astana; for personal stay I would rather go to a different place.

Room Tip: the hotel is situated in quite street, so all rooms should be same
  • Stayed: September 2013, travelled on business
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1  Thank Eliyar53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this reviewResponded 31 October 2013

Dear Guest,
Greetings from Ramada Plaza Astana Hotel!
Thank you for your feedback and sharing your experience with us and other Tripadvisor users. Let me reply to you review as it comes with a disappointment we have not met your expectations. Especially thank you for comments on specific details that will help us to make the stay of our guests more comfortable. Want to ensure you our team is working hard to provide service of high quality and we will do our best to avoid it for the future.
I still hope we will have a chance to host you in Ramada Plaza Astana Hotel soon. In the meantime, please let me wish you in the name of our team all the best.
Wish you the best!

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Reviewed 12 September 2013

This was a very short business stay. The check-in was slow, but generally staff were competent. Flight crews got priority check-in, which is reasonable given their frequent stay contract. Rooms are very comfortable and well appointed. Reasonably large, quiet, and with a nice city view. Breakfast was very good with a wide selection and a comfortable selection of seating arrangments; quite international. Location in the city is near many shops and the older districts that are more established. It is a bit distant from some government and financial offices across the river, but that is relative given the size of the city.

  • Stayed: June 2013, travelled on business
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Thank Xplorer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this reviewResponded 31 October 2013

Dear Guest,
Greetings from Ramada Plaza Astana Hotel!
Thank you very much for your positive feedback and sharing your experience with other travelers. We appreciate you taking the time to write a positive review. We are happy to hear that you enjoyed the Hotel location. Especially thank you for your positive comment on the hotel service and breakfast buffet. Please be aware that all your comments are very important for us
Wish you all the best and we are looking forward to see you again in our hotel for your next visit in Astana.
Best regards

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