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“A pleasant first stay in Astana” 3 of 5 bubbles
Review of Ramada Plaza Astana

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Ramada Plaza Astana
Ranked #15 of 54 Hotels in Astana
Evesham, United Kingdom
Level Contributor
113 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A pleasant first stay in Astana”
3 of 5 bubbles Reviewed 23 June 2014

This was my first trip to Kazakhstan, so I didn't know what to expect.
On first impressions the hotel is very nice, and staff were very helpful upon check-in.

The rooms were a good size, and everything I needed was there.

I ate at one of the restaurants one evening, which had quite a limited menu, but the food was nice.

Overall a nice stay and I would stay again.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DanFreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 15 July 2014
Dear DanFreeman,
Thank you for taking time to write feedback on your stay at Ramada Plaza Astana and sharing your opinion with other Tripadvisor members.
We are very glad to hear that you enjoyed your stay with us overall, and including quality of food and service level.
We will be more than happy welcoming you again at our hotel, please, do not hesitate contacting me in case of any questions. We are looking forward to welcoming you back at the Ramada Plaza Astana Hotel hotel during your next visits to our capital city of Astana!
Sincerely yours,
Cem Ciritci, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

118 reviews from our community

Traveller rating
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    34
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    4
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Bangkok, Thailand
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 5 June 2014

During the economic forum in Astana, almost all hotels were fully booked so i got chance to stay with Ramada. The hotel is in quiet area, about 3-5 mins walk to mall and local market where we can find supermaket, fresh food, and vegetable. it's safe to walk on the street alone. Room is fair. Breakfast is good and more than enough. If hotel can find better choice of amenities, It would be much better. one complimentary bottle of water is too less.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HappySp00n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 15 July 2014
Dear Guest,
I would like to thank you for the taking time posting a review on TripAdvisor with regards to your stay with Ramada Plaza Astana. We appreciate all your kind comments about the hotel’s location and breakfast.
We assure you that all your comments regarding amenities will be shared with related departments, and necessary improvements will be done. Let me also take a chance and announce that we will have brand new SPA center and Fitness opened in the end of September.
Looking forward to welcome you back again at Ramada Plaza Astana Hotel!
Sincerely yours,
Cem Ciritci, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astana, Kazakhstan
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 16 April 2014

I accepted the special deal of the hotel for a week-end a few days ago. Stayed in a nice corner room. The room is big and OK. BUT UT IS COLD!!!! Unbelievable, how the hotel could turn the room into a freezer. Stay away, at least until it gets warmer in Astana. The heater, that the hotel provided, could warm up the room evn after a day of permanent work. The wall regulators of the air-con (and heater, presumably) didn't work. It seems that the hotel is falling apart. Obviously, the week-end was ruined. Never again.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Alexei K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Astana hotels

New Delhi, India
1 review
5 of 5 bubbles Reviewed 15 February 2014

I ve been in Astana twice performing exhibition in this young city. Last spring we stayed in Ramada Plaza and honestly i had a great pleasure to stay here. Clerks on reception desk were friendly and settled us quickly it was important because i was wery tired after the trip and wanted to sleep insanely. Although the room was spacious, but it seemed old-fashioned. It was warm despite the freezing temperatures outside. I would like to mention the staff very helpful, sincere, operational. We liked the food at the restaurant on the second floor, I believe that the hotel needs repair, although the location is not bad. After a busy day hotel seemed safe haven, next time I will try again to stay at the Ramada

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karolin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 26 February 2014
Dear Guest,
Thank you for taking out your precious time to write such delightful review of us on Tripadvisor.
We are pleased to hear that you were satisfied with our services and let me inform you that the hotel will be totally renovated soon.
We hope you will be back soon and we will have the opportunity to welcoming you again at Ramada Plaza Astana Hotel.
Best regards,
Cem Ciritci
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rostov-on-Don, Russia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 24 December 2013 via mobile

I stayed for 3 nights and it was really pleasure for me. The room was neat and clean with the big comfortable bed. Wi-fi connection was good enough for my business needs. Reception staff is very open, polite and helpfull! I really appreciate their attitude, offered wakeup call was in time and a city map with clear instructions. It's also comfortable that a bank and a supermarket are close. Also I should mention that you have an opportunity to choose from the rich verity at the breakfast buffet. The only disappointment is old equipment and interiors. It's really need complete renovation! Wishing the best and hope that your management will take the appropriate steps for improvement!

Stayed November 2013, travelled on business
Helpful?
Thank creativekatira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 26 February 2014
Dear Guest,
Thank you for taking out the time and writing such a delightful review of our hotel on Tripadvisor.We are greatly appreciate to hear such kind words and really glad to know that you have enjoyed your stay with us.Special thanks to your good comments regarding reception staff and breakfast as we understand that these are important aspects of complete guest satisfaction.
Looking forward to welcoming you as a regular guest of Ramada Plaza Astana Hotel.
Sincerely yours,
Cem Ciritci
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi, India
1 review
2 of 5 bubbles Reviewed 11 December 2013

The experience of staying at your hotel in Astana, Kazakhstan was no good to me. First of all the TV set in the room was not LCD type and display quality was really so bad, so I complained it and 2 service men had come to fix it but it took quite some time. Before my staying I konw your hotel 's good reputation in Korea as well as in India where I am working now.
I was disappointed with outdated room facilities, even though I paid the same as the room charge to the other 5 star hotel

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Jongmyung Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 26 February 2014
Dear Guest,
Thank you for taking the time to write feedback of your stay at Ramada Plaza Astana.
In our hotel we take pride in ensuring our customer's satisfaction,and we are deeply concerned when we fall short of your expectations,please accept my sincere apologies.We highly appreciate your comments which are very important for us.
Let me take this opportunity and inform you that the hotel will be renovated soon.
Thank you very much for choosing Ramada Plaza Astana Hotel and we sincerely hope that we will have the pleasure of welcoming you back in the near future.
Best regards,
Cem Ciritci
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
2 of 5 bubbles Reviewed 10 December 2013

These comments are based on multiple visits. Nice building and rooms are of reasonable size. Breakfast is good, but in the other restaurants/bar food is dreadful. Otherwise, the place needs serious upgrading - TV's awful (old-style TV's, few channels, picture quality awful), carpets in public areas worn, showers are poor, it's rare that all lifts are operating. It's supposedly an international hotel but few staff speak English and any problems you may have take ages to resolve. Nobody seems to be in charge.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cem c, General Manager at Ramada Plaza Astana, responded to this review, 25 February 2014
Dear Guest,
Thank you for taking the time to write us review and sharing your experience with other Tripadvisor members.We highly appreciate your comments which are very important for us.
First of all please accept our sincere apologies for the inconvenience you may have experienced during your stays and we assure you that we are improving the services didn't meet your expectation.
I would like to take this opportunity to inform you that the hotel will be totally renovated soon.
We sincerely hope that we will be in a position to welcome you back at Ramada Plaza Astana Hotel in the future and redeem ourselves.
Sincerely yours,
Cem Ciritci
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Astana

Property: Ramada Plaza Astana
Address: Abay Avenu 47, Astana 010000, Kazakhstan
Phone Number:
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Astana
#12 Luxury Hotel in Astana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Plaza Astana 4*
Number of rooms: 228
Official Description (provided by the hotel):
Ramada Plaza Astana Hotel is located in a close proximity to the business center of Astana and Government building of Republic of Kazakhstan. All rooms and guest areas measure up to exacting standards of brand Ramada Plaza. Ramada Plaza Astana Hotel includes superior rooms to luxurious panoramic views of the city, great restaurants and bars with modern European and classic oriental cuisine. The hotel includes 229 elegant rooms of different categories from standard to presidential suites. The rooms are equipped with all necessary items for efficient work and comfortable rest. Providing the events at the highest level is available with conference halls of premium class on the 2nd floor of the hotel, as well as a luxurious hall "Abay" which a total capacity is about 500 people. At the moment, the Hotel is being partially reconstructed, exactly the lobby and reception area. Completion of the reconstruction is expected in October 2015. ... more   less 
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Also Known As:
Ramada Plaza Astana Hotel Astana

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