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“Nice and new hotel!”

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Hilton Garden Inn Astana
Ranked #1 of 54 Hotels in Astana
Certificate of Excellence
Paris, France
Level Contributor
117 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Nice and new hotel!”
4 of 5 bubbles Reviewed 24 August 2014 via mobile

This hotel is brand new. It is located near the city centre (15-20 minutes walk).
The staff is friendly and speaks fluent English :-) Food is fresh and nice, room service efficient and nice breakfast.
My stay was really pleasant!

Stayed August 2014, travelled on business
Helpful?
Thank Fran2611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
We are glad to hear that you are satisfied with our services. We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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315 reviews from our community

Traveller rating
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    30
    11
    5
See reviews for
4
14
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271
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Almaty, Kazakhstan
1 review
5 of 5 bubbles Reviewed 13 August 2014

Firstly, I would like to note good location of the hotel - next to all administrative offices and shopping centers. Secondly, I was imressed by the personnel, very kind and hospitable reception, guest relation manager works very fast and can tackle any problems in the twinkling of an eye.
minus-poor breakfast and bad wi-fi connection.
Generally, I'm completely satisfied by the comfort and service they provide.

  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Assem V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
We are glad to hear that you are satisfied with our services. We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
1 review
4 of 5 bubbles Reviewed 12 August 2014

spent enjoyable 6 days in the most clean and fresh environment. High quality service return on reasonable price. Feel comfortable with responsive client focus highly motivated staff. The best location accessible to most concern business and commercial centers

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Yuksel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
We are glad to hear that you are satisfied with our services. We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astana, Kazakhstan
1 review
2 of 5 bubbles Reviewed 10 August 2014

Great potential, great check in... staff generally very good... but check your bills... they charged me extra even after I confirmed I would not pay and was not responsible... the GM's attitude... too bad so sad...

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
Thank you very much for staying at Hilton Garden Inn Astana. As I wrote in our correspondence, we will be happy to apply a special discount for you.We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
286 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 10 August 2014 via mobile

I stayed here twice in the last week during a business trip to Astana.. The rooms and the hotel is amazing and its brand new! Very modern interior and extremely friendly staff that spoke perfect English.. Breakfast is good too.. The only complaint I have is that they don't have laundry inside the hotel and I also think there is no swimming pool (I maybe wrong but I didn't see one).. Location is very convenient as it is very close to Khan Shatyr mall, opera house and other things. I would certainly Stay here again!

Stayed August 2014, travelled on business
Helpful?
Thank Aarij B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
We are glad to hear that you are satisfied with our services. We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
astana, Kazakhstan
1 review
3 of 5 bubbles Reviewed 28 July 2014

New Hotel. Staff was Great! Everything else within the hotel was below average. Hotel recently opened and is experiencing gliches. WIFI in room was non existent. Food below average. Value is high. Recommend you shop other hotels Radison Blu, Rixis

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
We are glad to hear that you are satisfied with our services. We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 21 July 2014 via mobile

Stayed at this hotel for one night. The hotel is brand new, had only opened 2 months prior to my stay.

Check-in was quick and smooth, staff very pleasant. I booked a regular room without breakfast. I was informed at the reception that the minibar is empty, and instead I could purchase anything I needed from the special fridges next to the reception (not vending machines). Later I also found a note in the minibar saying that items can be purchased at "reasonable" prices from the reception. I did buy bottled water, and indeed the price was "reasonable"

As expected of a brand new hotel, the room was impeccable. For a "regular room" it was specious enough, had a large window that was possible to slightly open. I find the possibility to open the window a very positive one, since I had a smoking room and I smoke, I, nevertheless, do not like to have the smoke stuck in the room. And for those who do not smoke, I think it is nice to get some fresh air from outside.

The room is nicely furnished, very comfortable, which gave it a pleasant atmospheres. Since I am on a business trip, I spend a number of hours per day working on my laptop, so I really appreciate a comfortably seated working desk. Not disappointed there as well: multifunctional comfortable chair and a large working desk area.

The bathroom was also very nice and clean. Had a standalone hairdryer (not the wall mounted one), which I think will be appreciated by the people who use hairdryers. The bathroom floor is heated, nice for Astana winters, but since I was staying during the summer season, I found it somewhat uncomfortable. The floor temperature was a bit too high for comfort. And for summer time I believe this is a waste of energy.

The room has an iron with an ironing board, a safe, a large LED tv. One thing was missing though for a smoking room: an ashtray. I did request it from the reception but 30 minutes later didn't get anything. I called again and 5 minutes later got a call saying that they are out of ashtrays. Very strange, but since the hotel is new, I guess such things can happen. So had not choice but to improvise with the ashtray.

The hotel offers free wifi all over the facility and a fast one. That is one thing I believe all hotels must offer today - free fast internet. Tv channels were mostly high definition.

Had also used the business center to print out my boarding pass. Computers as expected in excellent conditions, had 2 printers and a scanning/copying machine.

Location is next to the new opera house and a walking distance from a large mall (Khanshatyr).

A few hours after I checked out I received a personalized email from the front office. Which was a nice gesture since it was from a person at the from desk and not just an automatically generated email.

I paid 250 usd for my room, which by Astana standard is not bad at all.
In general I had an excellent experience and would recommend the hotel for Astana business travelers.

Stayed July 2014
Helpful?
Thank Rnajm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this review, 24 August 2014
Thank you very much for your detailed feedback about our services and facilities. We are glad to hear that you are satisfied with our services. We will improve our services in order to achieve your complete satisfaction.We will be happy to see you at Hilton Garden Inn Astana and offer you better service. Please feel free to call me or my front office desk for future reservations. Best Regards, Sinan Udil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Astana

Property: Hilton Garden Inn Astana
Address: Kabanbai Batyr Avenue 15, Astana 010010, Kazakhstan
Phone Number:
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #1 of 54 Hotels in Astana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Garden Inn Astana 4*
Number of rooms: 248
Official Description (provided by the hotel):
All of the spacious and inviting guest rooms at this Astana hotel feature modern amenities and thoughtful touches to make you feel right at home. Work in comfort at the ergonomic desk with complimentary WiFi and print documents directly to the business center with PrinterOn. After a busy day, relax on the plush bed and watch a movie on the HDTV. ... more   less 
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