Booked two nights via phone call, and chose the rate that excludes breakfast. Upon arrival, the receptionists just watched my husband struggle with our luggage, taking them all inside the lobby from the street as I chased our running toddler around. Did not offer help at all even when we had to transport our bags to the 4th floor! A receptionist even laughed at the misunderstanding when my husband went down (after we all climbed upstairs to see the room) and asked who'll assist. Throughout our stay, she also lazily answered basic questions.
The room is very spacious compared to other hotels within the same price range in Vientiane. Aircon and water heater worked well in our room. Wifi doesn't reach the upper floors and is turned off in the wee hours. They do no offer laundry service.
Liked the guesthouse and its location, but not coming back because of its cold and jaded staff. They seemed uninterested with the existence of their guests.
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- Also Known As:
- Souphaphone Guesthouse Hotel Vientiane