We wanted a swimming pool in Vientiane so the choice of hotels is quite limited. This hotel does have a lovely big swimming pool which is very clean and refreshing. However the sun loungers/chairs are possibly the most uncomfortable that I have ever sat on. Infact we ended up laying on the grass as this was more comfortable. They aren't cheap sun loungers either so no idea why they bought these ones.
Rooms are very comfortable and clean and have excellent wifi.
The breakfast is very average and we didn't bother going down on our last day - horrible instant sweetened coffee (no choice) and the breakfasts didn't look great. We stuck to the toast. I know that we are in Asia and I don't need a huge breakfast but decent coffee and tea is surely a must.
The staff are average, the least friendly that we have come across in Laos. I don't expect everyone to speak English but given that they are trying to attract a western clientele then I would have expected them to be more friendly.
The 15 minute walk from the town centre wasn't a problem for us and the tuk tuk is only 20,000 - 30,000 kip. All the other hotels that we have stayed at in Laos that are out of the town offer a free shuttle service, they don't here.
The overall decor, whilst being new is tacky and not what you would expect from a 4 star hotel. Oh and the fitness centre is a few machines in a tiny room with no air con.
They could make a number of improvements to make this a much better hotel - friendlier staff, comfortable sun loungers, remove the plastic from the chairs, better breakfast offering, more understated decor, free shuttle bus into town.
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