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“Severe growing pains”

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Manorom Boutique Hotel
Bangkok
Level Contributor
171 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Severe growing pains”
Reviewed 1 August 2013

This hotel is less than a year old, but the lack of professional planning construction is evident. The front desk staff and other employees are all very nice and courteous, and do their best to make your stay pleasant. However, there are numerous problems with the building itself.

The property is 7 stories tall with only one elevator that can only hold 5 people at a time. This lift is also slow. The stairs are fairly steep but the floors are not tall so they are walkable but not really with suitcases.

Nothing lines up in the room. The deadbolt could not be used since the door doesn't align with the frame. The safe was broken. The toilet ran constantly. I was with a group and several had problems with electricity. The plumbing cannot handle numerous users so there was a major leak on the ground floor after the 2nd day forcing the water to be turned off. Wifi did not work since the room with the equipment was flooded.

The bathroom is inedible. Better to stay elsewhere

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrMcinBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

Traveller rating
    17
    35
    41
    14
    13
See reviews for
4
60
13
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 June 2013

Rooms are compact but adequate, location great and everything quite new and clean but this nice boutique hotel has been infested by bed bugs. They were in our first room and the staff were good and moved us. Unfortunately 2nd room had same problem. Time for the exterminators.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bronwyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vientiane hotels

Ko Samui, Thailand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 June 2013

Manorom Boutique Hotel, Vientiane

this is a relatively new hotel (under 1 year refurbed). it's well-situated (just a few blocks to the center of the tourist district). the staff seem very nice, though at times during the day, they have no english or french speaker available. the cleaning staff are quite good and very personable.

I generally *did not* enjoy my stay for a few key reasons:

1. the bed is a cheap mattress, which provides no "give" but is medium hard and uniform. such beds are common in mid-priced hotels in the developing world. thus I never had a good sleep over 4 days at this hotel. (yes, it's a new and nice looking mattress but of poor construction, and not comfortable)
2. the internet is slow, and frustrating. they have several router points, but apparently only one connection itself. perhaps some guests were torrenting (downloading) who knows. but one could not even browse well. it was .5 mbs or less at times which is what one had with dial-up in the late 80's in the U.S.
3. mosquitos. oddly there were mosquitos coming into my room, and it was not clear how. I got more bites than at any time in my last 2 months in Thailand.
4. noise. it's about a 4 out of 10 in terms of noise, with 1 being the quietest. The main cause of noise are the street dogs, and there are many, and they get into these barking contests in the middle of the night.
5. I had to move my room once because an air conditioner sounded like a washer in spin mode (they put the 2nd part of the aircon units right outside the rooms on a mini-balcony, thus, technically about 4 feet from the bed - not a wise placement IMHO).
6. one wall of the room was windows, and the drapery did was translucent, thus unless you like to wake up at 6:30-7am skip this place.

thus what you have is a place that looks nice but does not function well. Perhaps beware of any hotel called a "boutique hotel" in Thailand and Laos. And
1. check the bed, not just how it looks.
2. check the internet speed.

at $36 a night (June 2013) you surely can get better deals in Vientiane. It was $30 plus 20% taxes + fees on Agoda. I asked the hotel staff about paying cash direct, but they said was a better deal to book on Agoda. This is silly as the hotel pays Agoda a fee and the customer pays Agoda a fee. Most hotels will give you a discount by paying cash but this staff was clueless about this (And they were asked in Thai by a translator not just in my English).

Thus

1. I suggested not booking your whole time at any one hotel in Vientiane but spend some time looking at other places that might not be on Agoda or Trip Advisor, etc. some of the architecture of these building is quite nice so that process could be enjoyable.

2. there is varying construction going on around Vientiane, as it is a "booming" city, thus look for construction sites and don't book say an entire week or so without visiting the place first -- you may have major construction going on next door to you.

most of the mattresses you find in the mid-priced hotels have coils that are wired together, known as bonnell coils, which means the bed does not compress more where there is more weight. thus you end up with uncomfortable pressure points. the mattresses may look good, but your sleep won't be.

Room Tip: bring ear plugs for the dogs at night but definitely get a high floor. check the aircon don't...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ayahuasca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manorom Boutique Hotel

Property: Manorom Boutique Hotel
Address: Hengboun Noy Street | Ban Haysoke, Chanthabouly District, Vientiane 0100, Laos
Region: Laos > Vientiane Province > Vientiane
Hotel Style:
Ranked #36 of 98 Speciality Lodging in Vientiane
Price Range (Based on Average Rates): £
Hotel Class:3 star — Manorom Boutique Hotel 3*
Number of rooms: 45
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