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“Tsagaan Sar with coworkers”

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Mongolian Secret History Camp
California
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Tsagaan Sar with coworkers”
Reviewed 2 February 2014

I went with a group of my American and Canadian coworkers during Tsagaan Sar to get out of Ulaanbaatar for a few days. I stayed in the hotel but most of our group stayed in the gers.

The staff is very nice and helpful. There is always someone who speaks English, but they may be helping someone and not readily available. Be patient.

They had a throat singer group, Khishigten, when we arrived which was very nice.

Food/Restaurant: Considering the location I'd say the food was very good, although sometimes our orders were wrong and once a meal never came. Some things offered on the menu were not available.

The rooms: We took a small room as we figured we would be busy and out much of the time. The bed was basically an inch-high mat that was extremely uncomfortable. There was just one pillow for two of us and a thin blanket. Needless to say it was very cold as it was the end of January. We are resourceful travelers and just used our jackets for pillows and blankets. There was a container for making hot water in the room but no place to plug it in. It was a three prong and the room doesn't have an outlet for that. When we asked about it, the staff very graciously lent us a thermos of hot water. There is only one other outlet in the room so if you need to charge your phones or cameras you'll have to unplug the light. Despite the brochure saying "WiFi" there is not.

The hotel is very rustic, which adds to the charm, but it was extremely noisy. This is not the hotel's fault but the inconsiderate travelers who stayed up all night drinking and making noise and then in the morning when they were tired and sleeping let their children run through the place unsupervised. In the end we wished we had stayed in the ger.

We used the community bathroom upstairs which could be a long wait in the mornings and the sink was broken so be careful. The showers are far from the rooms and no towels or soap.

In the winter many of the things they say they have are not available. So check if you are really hoping to go horseback riding or some other activity.

Overall, I'd say we had a good time. The staff was very friendly and helpful. If you've traveled in Asia and especially Mongolia many of the annoyances won't surprise you. Be patient and kind.

Room Tip: Ask to see the room first or bring a sleeping bag in the winter.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noble_soul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyunerdene B, Owner at Mongolian Secret History Camp, responded to this review, 27 June 2014
Dear NobleSoul,

Many thanks for your kind review!

We have taken note of your comments regarding the food and have redesigned our menu to try and ensure that we always have full availability. We also now have a seasonal specials board.

We are looking into the bed issue to see if we can reach a more suitable compromise between firm and soft mattresses to suit all guests. We also have spare blankets available at all times.

We look forward to welcoming you back to our camp in the future.

Best Wishes,
MSH Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 reviews from our community

Traveller rating
    4
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    2
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    0
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2
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 March 2013

Most Americans will have to scale their expectations down several notches for accommodations in this price range.

Pros:
The location is excellent. Beautiful view and surroundings. The staff are very hard-working and accommodating. They do everything they can to serve their customers. Our organization usually stays at MSHC twice a year, and recognize several of the girls from previous stays, so the turn-over seems to be low, which is usually a good sign. Most of the rooms are spacious.

Cons:
The sleep comfort level depends on which room you stay in. Many of the twin size beds are extra firm, and you can sleep relatively well. However, there are some that don't have mattresses, but more of a pad. You might want to check before you select a room. The larger beds in some of the suits are the equivalent of sleeping on the floor. I usually wake up stiff and sore the next day. If you are in a room with a couch, that is your best bet for a good's night sleep.

Some of the gers actually have more comfortable beds than the lodge rooms. However, if you choose a ger, you should be aware that the electricity can be a bit sketchy.

There is also a karaoke bar that is available for rent until midnight. If you or your children plan on sleeping before midnight and they have rented the room out, you should be sure to bring earplugs. Even though it was on the first floor and our room on the third, the noise went on until midnight the first night of our stay. The second night, we were prepared to rent the room ourselves for those hours just so no one else could and we could get some sleep.

Some of the rooms have their own bathrooms while others use communal facilities. If you don't have one in your room, I recommend seeing if the staff will allow you the privacy of using the one in the sauna rather than the group shower on the first floor. Be sure to bring your own towels. If you do have a room with a bathroom, many of them have inconsistent to nonexistent hot water and/or water pressure.

Some rooms have mini-fridges, but they are usually unplugged when you arrive and after two or three days rarely get cool enough to keep milk from spoiling.

The restaurant is very expensive for the amount and quality of food you receive.

Even though there are more cons than pros, it is difficult to find quality accommodations in Mongolia, and practically impossible to find them without paying a hefty price. All in all, it's not a bad place to spend a weekend and if you can work out the bed/bath issues and take your own food (or at least supplement), it is definitely a place to try out and enjoy the Mongolian countryside. But pack a lawn chair.

Room Tip: Ask in advance about the beds in your room and the mattresses.
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jocosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyunerdene B, Manager at Mongolian Secret History Camp, responded to this review, 23 November 2013
Dear Jocosmom

Thank you for your review and feedback on our travel complex. It is very important for us to ensure that our guests have a great experience with us and your feedback helps us immensely to achieve that.

We are happy to inform you that we are working on the points of improvement that you have mentioned in your review. To mention a few changes that are taking place are:

- our chefs are having regular training from professional chefs from Mongolia and abroad. As our gers are wooden and therefore prone to fire risk we do not encourage guests to bring their own food and cook in the gers. We will continue do our best to provide quality and locally sourced food in our restaurant and your feedback on it is important for us.

- we are moving the karaoke room from the main building to sub division to ensure peaceful night sleep for our guests

Kind regards
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Additional Information about Mongolian Secret History Camp

Property: Mongolian Secret History Camp
Address: Akuma center, Workers street, 5th khoroo | Bayangol district, Ulaanbaatar 1600 BG-05, Mongolia
Region: Mongolia > Ulaanbaatar
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #16 of 82 Speciality Lodging in Ulaanbaatar
Number of rooms: 50
Official Description (provided by the hotel):
Location: “Mongolian Secret History” tourist camp is located in the territory of Jargalant soum, Tuv province, at 1060 of longitude and 480 of latitude; a 68.82 mile drive by paved road and a 2.17 mile drive by improved country road from Ulaanbaatar,Accommodation:The hotel is built of natural wood in an outstanding architectural style. A relaxing stay in the hotel is maximized by the natural wood’s positive energy gathering effect and healing influence on the human body.Mongolian traditional gers use the highly efficient air conditioning system of historical, 3000 year old Mongolian yurts to provide a comfortable and unique environment in which to stay. ... more   less 

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