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“Wonderful service!”

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Best Western Gobi's Kelso
Ranked #4 of 59 Hotels in Ulaanbaatar
Certificate of Excellence
Dundas, Canada
Level 6 Contributor
169 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Wonderful service!”
Reviewed 24 June 2014

The hotel is only a ten minute walk from the train station, so it's very convenient for Trans-Mongolian travellers. It is, however, a couple of miles from the centre of the city. Rooms are modern and clean. The breakfast, with Mongolian touches, was generous, varied, and excellent. There's a relaxed pub-style bar on the main floor. There is a small supermarket just next to the hotel. The desk manager, Baatar, speaks good English and was extremely kind and helpful, even going so far as to arrange for us to be driven to the station to catch our train. Thanks, Baatar!

  • Stayed May 2014, travelled with friends
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Helpful?
Thank ugh-lomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, General Manager at Best Western Gobi's Kelso, responded to this review, 3 July 2014
Dear ugh-lomi,

Thank you very much for your wonderful review.

We hope that you’ll visit us again the next time you are in UB, Mongolia!

Best regards,
Erdenebayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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83 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2014

We stayed at this hotel recently and found it perfect for us. We needed a base that was close to the airport and also within easy travelling distance to the town centre. The rooms were large and spacious, the food in the restaurant and bar was great. Erdenebayer the GM is a life saver - he helped us on many occasions to arrange travel and whatever we needed (arranging transport, speaking with travel agents, getting a prepaid sim card - all of these would have been very difficult or impossible without his help), even coming to the hotel outside of his working hours to assist us. The other staff are great too and nothing was too much trouble for them. When we go back to Mongolia we will definitely be staying here when in UB before travelling out to the country.

  • Stayed August 2013, travelled as a couple
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Helpful?
4 Thank nikthegreekhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 November 2013

I stayed in this hotel for business with one colleague during one week in mid-October. Everything was just perfect:
-an excellent & dedicated team (welcoming, smiling, helpful..)
-the rooms are clean & practical. We were upgraded for free to some very nice rooms as some of them were empty.
-The breakfast is more than sufficient (great quantities)
-there is also a small bar, which is quite nice.
-The manager makes his best so you can feel nearly at home.. He accompanied us to a touristic trip during week-end, which was such a great experience!
So if I had to come back to UB, I would definitely come back there.

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
2 Thank Etienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, General Manager at Best Western Gobi's Kelso, responded to this review, 24 November 2013
Thank you for posting such an inspiring review. It has been our pleasure serving you as our guests recently and we are glad you had positive interactions with each one of us.

Respectfully,
Erdenebayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 November 2013

Our group of 28 individuals used 14 rooms for a little more than one week in September 2013. They assisted us with the majority of our meals along with our transportation needs. The rooms were clean with nice furniture & plenty of space. The staff did all they could to meet every need that we had. They also asked frequently during our stay for feedback on how we were doing both at their hotel and in the community, and if there was anything else that we needed. If we return, this will be our first choice for overnight accommodations. We have stayed in several other hotels in Ulaan Baatar, and this is one of the best and the rate is very attractive.

  • Stayed September 2013, travelled on business
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Helpful?
2 Thank KenSeim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, Manager at Best Western Gobi's Kelso, responded to this review, 16 November 2013
Dear Mr. Ken and The Team,

Delighted that you and your wonderful team stayed with us for your unconditional and unreserved deeds here in Ulaanbaatar. Thank you so much for your wonderful review.

Best regards,

Erdenebayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

We arrived during a power cut, the entire neighborhood was dark. The manager was extremely helpful and made us feel welcome even in this difficult situation. The staff cooked us an excellent dinner (in the dark!) and the manager was there at 5am when we had to leave for the airport. The service went above and beyond the norm. Just brilliant. Highly recommended!

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
1 Thank Norbert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level 6 Contributor
153 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 21 August 2013

We picked this hotel because it was close to the station and we had an early morning train.

Staff at reception were friendly and helpful. They came up to our room late at night to help us work the shower, and were available 24 hours. They were also happy to let us check in a few hours early.

The room was large. However, there was very little toilet roll and still rubbish in the bins from a previous resident. There were only two power points, and they were hanging from the wall. We booked a double but got a twin. We also couldn't work the shower - there was a hidden switch to turn it on. We eventually had to ask for help. There appeared to be no hot water available in the wash basin. The alarm clock was incorrectly set and didn't seem to work. The safe also seemed to have a permanent error. This wasn't a cheap hotel and basics like cleaning, adequate power points etc shouldn't be overlooked.

The hotel isn't easy to find. The map on the website is useless. The locals don't seem to know - our driver stopped several times and no-one knew. Eventually it took two phone calls and half an hour of circling the station.

Whilst convenient for the station, the hotel's a long way from the centre (30-40 minutes walk) and there's not much in the local area. We were also surprised to find that they wouldn't change currency - this was a service we'd expected in a large, chain hotel aimed at business guests.

Because of our early departure, we didn't get to try breakfast and weren't offered any early morning alternative.

This hotel doesn't officially open until December, 2013 according to the Best Western gazette. And it feels like it's got a few teething problems to sort out before it's quite ready. We felt that we'd paid over the odds for a below par stay.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank fancyrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, General Manager at Best Western Gobi's Kelso, responded to this review, 22 August 2013
Dear Sir,

We thank you for kindly sharing details from your recent stay at our hotel.
We sincerely apologise for the inconvenience described in your review.
If you would like to discuss further, please do not hesitate to contact me via email erdenebayar@bestwesternmongolia.com.
We certainly hope you will give us another opportunity to delight you during a future visit to Ulaanbaatar.

Sincerely,

Erdenebayar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Ohio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2013

General Manager Erdenbayer and his staff were absolutely wonderful. So friendly and accommodating -- arranging via email to pick me up from the airport when I arrived and drive me back to meet my group the next morning. Erdenbayer came on both trips to the airport, showed me to my room, AND carried my bags. He also escorted another traveler from my group to an ATM so that she didn't have to walk alone. Breakfast was wonderful and the rooms were lovely. If I ever get to return to UB, I will stay at this hotel again. Hotel staff and GMs here in the U.S. could take a lesson in hospitality from Erdenbayer and the staff at the Gobi's Kelso!

  • Stayed June 2013, travelled solo
    • Value
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Review collected in partnership with Best Western

Helpful?
3 Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, General Manager at Best Western Gobi's Kelso, responded to this review, 22 July 2013
Dear Victoria B.,

Thank you very much for your "perfect" review of Best Western Gobi's Kelso. It was our pleasure to accommodate you in our hotel and offer our service.

Sincerely,

Erdenebayar B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Gobi's Kelso

Property: Best Western Gobi's Kelso
Address: Bayangol 4th Khoroo | Jasrai Street, 27/1, Ulaanbaatar 16051, Mongolia
Region: Mongolia > Ulaanbaatar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #4 of 59 Hotels in Ulaanbaatar
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Gobi's Kelso 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The BEST WESTERN Gobi’s Kelso is conveniently located with easy access to key area business locations and shopping. Hotel guests will appreciate onsite dining and the exercise facility. Each well-appointed room features high-speed Internet access, iron/ironing board, air-conditioning and hairdryer. Suites are available including a Presidential Suite and Penthouse suite. ... more   less 
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