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Izabella Gorczyca

friendly and helpful staff

5.0 of 5 bubblesReviewed 30 Aug 2019
I've stayed at Ulaanbaatar Best Western Tushin hotel three times during past two months - each stay was genuinely rewarding and enjoyable. Rooms are very pleasant and breakfast is just superb. They also have an excellent bar room with wonderful city panorama. All of these are to be expected in a hotel of such rank.
What I found of really the highest quality is the hotel service. When traveling in Mongolia I had few disturbing issues and every time I was in need I could ask for any advice or help young and friendly Front Office Supervisor named Ariunaa. If it hadn't been for this person I might have encountered more problems and obstacles during my journey.
To sum everything up - Hotel is great but hotel service (particularly in the person of Ms. Ariunaa) is just matchlessly greater.
Izabella
Date of stay: August 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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M_Ariunaa, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Responded 10 Sept 2019
Dear Izabella_Gorczyca,

Thank you for taking the time and sharing this perfect review with us!

We take great pride in all of the details you mentioned such as our rooms, restaurants, and services. Also, it was my pleasure to welcome such a wonderful couple and its my honour to help you guys in any way I could. Lastly, I was delighted that you had a great stay with us and it means so much to us as it shows that our hard work and efforts have paid off. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests.

Thank you once again and we hope to welcome you again in the future.

Until then, best wishes from all of us.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (414)
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Reviewed 28 August 2019

Our team of adventure motorcyclists and I stayed at the Tuushin Hotel on and off for over a month between tours around Mongolia. the Tuushin Hotel has proved to be an excellent base for us and our clients and the service has been outstanding. The staff have been just amazing and helpful. I would highly recommend the Tuushin to anyone coming to Ulaanbaatar.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank TheTreeHouseLodge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Ariunaa, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this reviewResponded 10 September 2019

Dear TheTreeHouseLodge,

Good day to you!

Thank you on behalf of the team here at Best Western Premier Tuushin Hotel for your very kind words. It means so much to us to learn you enjoyed your stay with us as it shows our efforts are meeting our guests expectations.

We were delighted to welcome you and your team and sincerely hope you will return to us again in the future!

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019 via mobile

The hotel is extremely comfortable and convenient
The staff soo pleasant and helpful
Had two massages which were really relaxing
The hotel concierge Arruina was soo helpful with planning a trip to the Gobi n made us feel soo comfortable when we had a evening flight.

Highly recommend this hotel for business or pleasure

Sigrid Thomas Australia

Date of stay: August 2019
Trip type: Travelled as a couple
Thank sigridthomas24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Ariunaa, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this reviewResponded 10 September 2019

Dear Sigridthomas24,


Thank you for sharing your lovely review with us!

We sincerely appreciate your kind words regarding our spa, staff and as well as our hotel facilities. Meeting guest expectations is paramount to me and its nice to know that our efforts have been noticed and I personally enjoy helping you. We always aim to deliver a great experience for our guests and provide the highest standards of services that our guests rightfully deserve.

Thank you once again and we are looking forward to welcoming you back in the near future!


Best regards,
Hotel Team
Best Western Premier Tuushin Hotel


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2019 via mobile

Takes around 35-40 min to reach hotel from the airport (international/domestic) by car. Located in the heart of the city right next to Sukhbaatar Square some of the rooms look out into the square ask for a room with the view. The rooms aren’t bad. Service was really good.

There are a few restaurants around like next door Black Burger Factory, which is supposed to be a good burger place. A huge cashmere shop/company is just steps away, it’s the best in the country so make sure to pay it a visit. National theater is also within walking distance and you can practically walk to Shangri-La mall (part of Shangri-La hotel) because the streets always has traffic jams that take forever.

Also steps away is a nice supermarket.

I didn’t like the breakfast buffet. And room service was a bit of a hassle they don’t understand English so it’s not easy to order I had to call reception to order. The restaurant is good though, where we had lunch.

Date of stay: August 2019
Trip type: Travelled with friends
Thank theboudoirkw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Ariunaa, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this reviewResponded 18 September 2019

Dear Theboudoirkw,

Good day to you!

Thank you for your kind review and we're glad you generally enjoyed your experience at the Best Western Premier Tuushin Hotel. We are happy to hear you liked the location, room and as well as services rendered during your stay with us.

We were disappointed to learn that the breakfast buffet experience did not match your expectations and as well as the room service. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests.

I am glad to note that you have had an overall positive experience with us and we hope to welcome you again.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2019

If you like a WOW of a hotel, this should be your choice in Ulaanbaatar, Mongolia. Ariunaa, the Front Desk Supervisor, welcomed us with open arms and made us feel like we were part of the Best Western Family. The buffet breakfasts were delicious. My go to omelette is usually egg white. This egg white omelette was truly one of the best I have ever eaten. Enjoying a drink or a delicious meal in the 25th floor Premier Lounge with its 360 degree view is a must. The location is right by the main square and the Parliament building. The view from our room is right out of Conde Nest Traveler. The gorgeous bathroom is fit for a king or at least a Khan. The only downside to staying here is that the room is so comfortable, you may not get up and out as soon as you had planned. This is truly a luxury hotel at a great price. If you stay at this hotel, please tell Ariunaa that John from Miami said thanks again for making our stay in Ulaanbaatar one of our best vacations ever.

Room tip: Any room in this hotel is more than a good room, it is a great room.
Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Retired_Miami
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded 5 August 2019

Dear Retired_Miami,

Thank you for your perfect review! We are delighted that you enjoyed your stay with us and we truly appreciate your kind compliments about our staff, location and our overall dining service. I will pass your compliments onto Ariunaa and the rest of the team, all of whom were thrilled to be of services to you during your visit. Your feedback motivates all of us to keep raising the bar and strive to provide the highest standards of service that our guests rightfully deserve. Thank you again and we are looking forward to welcoming you back in the near future!

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2019 via mobile

We had a group of 8 who stayed here for three nights. This BW has a good central location to base from. The rooms were comfortable and the beds a nice oasis after 10 days up north camping on horseback. Plenty of restaurants in the area. Avoid the steak house within this hotel. However the lounge on the 25th floor was refreshing with great city views. Note: if you need to charge electronic items when you’re not in the room, find the one hot plug because power shuts off to the rest of the room when you pull your key card.

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank jackhoundranch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded 5 August 2019

Dear jackhoundranch,

Thank you for your great review! We are delighted that you enjoyed your stay with us and we will share your feedback with our team. We appreciate your kind compliments about our location, rooms, and about our Premier Lounge. We are looking forward to welcoming you back again in the near future.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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