I booked my stay using Marriott rewards points but at time of check out Marriott staff argued with me that I need to pay for my stay and it is not booked through points. I showed them my reservation on mobile app, which clearly showed that it was through points but the staff continued to argue with me for 15 minutes that I need to pay for the room rather than checking their systems first. I also showed them the reservation email and then they said they are going to check with their manager. They finally agreed that I do not need to pay for the stay. However, I was not offered any apology for this avoidable situation which developed.
The Marriott staff appeared unprofessional, lacking courtesy and strongly in need of urgent training. I am extremely disappointed with the attitude of Marriott staff and the way I was treated.
This hotel is no where near 5 star standard. If you want a comfortable stay choose a different hotel.
- Official Description (provided by the hotel):
- The five-star international Islamabad Marriott Hotel is located at the foot steps of the famous Margalla Hills and is within close proximity to Rawal Lake, the town centre, President & Prime Minister Houses, Ministry of Foreign Affairs, Senate, Parliament House, Foreign Missions, World Bank, Government Offices, corporate sector, Print and Electronic media offices etc. The Hotel is a favourite rendezvous of politicians, diplomats, businessmen and movers and shakers of the country. Owing to the perfect location of the hotel, it hardly takes 20 minutes to commute between the Hotel, the Islamabad International Airport and the places of interests ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Odigeo, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Islamabad Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Islamabad
- Islamabad Marriott