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“Terrible, dirty hotel - a total rip off to boot!”

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Paradise Road Tintagel Colombo
Ranked #2 of 54 Hotels in Colombo
Certificate of Excellence
Singapore, Singapore
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Terrible, dirty hotel - a total rip off to boot!”
Reviewed 22 March 2014

This hotel promises a lot and delivers little. From far it looks so good and so it should be for $274 (with discount) for one night. I was given a room with a broken bed with springs that creaked, a shower that stopped working wile my wife was in it, a toilet that wouldn't flush, taps that didn't work (video taken), a dirty floor with dust under the bed, a dirty old carpet full of stains ... I asked for an iron and was given a dangerously wired and done-in old thing with an equally manky ironing board. When I went down for breakfast there was another guest from Germany complaining that his shower wasn't working either because the pressure kept going off and then on. Basically this hotel is in dire need of good management and renovation. It needs a throughly good clean and the whole place needs rewiring and re-plumbing because it hasn't been done in years.

As for the service, I asked for a bottle of beer and was told it would take 15 minutes to arrive (no alcohol licence), which was fair enough. After 45 minutes nothing had turned up and I asked the waiter where my drink was. It had been there for half an hour but they had forgotten to bring it to me. Perhaps they could be forgiven if the place was packed but there were about ten people downstairs so what on earth were they playing at?

So with all this going on I complained on the morning we were leaving. Before that I had asked for a taxi and was informed the hotel taxi would cost 9,000 rupees to the airport - the taxi from the Gateway Hotel to central Colombo had cost us 4,800 rupees for an equal distance in a Toyota Prius. Basically, this place is a total rip-off. If you want a good hotel, with great service at half the price go to the Galle Face Hotel. Prince Charles stayed at the Tintagel - I doubt his valet ironed his shirts with the same iron.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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567 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
London, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 March 2014

What a great way to end a fantastic holiday in Sri Lanka. The hotel is beautiful, rooms fantastic and food in the restaurant amazing. Make sure you order your wine in advance as they will purchase for you as they do not alcohol. We had to rush breakfast as we had an early flight but the staff were great at accommodating us at 0630am and what we did manage to sample was good.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank H0lib0bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 March 2014

We stayed here as an overnight before catching our plane home. Wished we'd stayed another night! Wonderful room, in a gem of a building. Fabulous food! Thought our lunch waiter a bit off-hand--unusual for Sri Lanka. Everyone else was super friendly, super helpful. Handled our 6.00am wake up call with aplomb and breakfast on the run. One-day visit not enough!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2014

We started our 3 week holiday to Sri Lanka at Tintagel. We were completely swept off our feet by the fantastic hotel. The setting was amazing, the staff were fantastic and the food was to die for. Our room was perfect. We could not fault it at all. We would definitely recommend this hotel to anyone who is looking for luxury.

Room Tip: We had a room with a balcony. View is limited being in the city, but still lovely and peaceful.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
1 Thank Shazbab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

We've had enough of the large impersonal hotels, worldwide. This one is a classic. Very quiet, food outstanding. No alcohol a bit of a downer, but everything else was faultless. Great area for walking too.

Room Tip: Check the rooms first. Ours was large, but there's a small one or two.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level 5 Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 March 2014

You will like the architecture of the hotel, and the rooms are spacious and comfortable. What really impressed me though was the quality of the food in the hotel restaurant. I had for 3 nights in a row (I was there for business, so not really keen on going out much!) dinner there. Sri-Lankan curry was excellent. Staff very friendly too.

Stayed June 2013, travelled on business
Helpful?
1 Thank BecharaYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 March 2014

Have just had our fourth stay at this wonderful place. Always comfortable with an excellent & obliging staff. The food is of the highest standard & the service throughout is faultless. It is a perfect place to stay being so convenient to top class shops & very good restaurants. All these points make it easy to recommend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gizzy229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradise Road Tintagel Colombo

Property: Paradise Road Tintagel Colombo
Address: 65 Rosmead Place, Colombo 07, Sri Lanka
Region: Sri Lanka > Western Province > Colombo
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Colombo
#1 Family Hotel in Colombo
#2 Luxury Hotel in Colombo
#5 Business Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Paradise Road Tintagel Colombo 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Tintagel is a unique and private hotel, situated in the heart of Colombo's most elite neighborhood. Offering 10 individually designed suites with all modern amenities and services, Tintagel is housed in a stunning heritage structure of national importance that was previously home to three of Sri Lanka's political leaders. ... more   less 
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Also Known As:
Paradise Road Tintagel Colombo Hotel Colombo

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