This hotel promises a lot and delivers little. From far it looks so good and so it should be for $274 (with discount) for one night. I was given a room with a broken bed with springs that creaked, a shower that stopped working wile my wife was in it, a toilet that wouldn't flush, taps that didn't work (video taken), a dirty floor with dust under the bed, a dirty old carpet full of stains ... I asked for an iron and was given a dangerously wired and done-in old thing with an equally manky ironing board. When I went down for breakfast there was another guest from Germany complaining that his shower wasn't working either because the pressure kept going off and then on. Basically this hotel is in dire need of good management and renovation. It needs a throughly good clean and the whole place needs rewiring and re-plumbing because it hasn't been done in years.
As for the service, I asked for a bottle of beer and was told it would take 15 minutes to arrive (no alcohol licence), which was fair enough. After 45 minutes nothing had turned up and I asked the waiter where my drink was. It had been there for half an hour but they had forgotten to bring it to me. Perhaps they could be forgiven if the place was packed but there were about ten people downstairs so what on earth were they playing at?
So with all this going on I complained on the morning we were leaving. Before that I had asked for a taxi and was informed the hotel taxi would cost 9,000 rupees to the airport - the taxi from the Gateway Hotel to central Colombo had cost us 4,800 rupees for an equal distance in a Toyota Prius. Basically, this place is a total rip-off. If you want a good hotel, with great service at half the price go to the Galle Face Hotel. Prince Charles stayed at the Tintagel - I doubt his valet ironed his shirts with the same iron.
- Official Description (provided by the hotel):
- Tintagel is a unique and private hotel, situated in the heart of Colombo's most elite neighborhood. Offering 10 individually designed suites with all modern amenities and services, Tintagel is housed in a stunning heritage structure of national importance that was previously home to three of Sri Lanka's political leaders. ... more less
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- Also Known As:
- Paradise Road Tintagel Colombo Hotel Colombo