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Vacation00083991084

Perfect Hotel stay

5.0 of 5 bubblesReviewed 5 weeks ago
Had the most relaxing stay here. Its in a great location.
The food is great. The coffee shop serves nice food. The breakfast buffet has an extensive variety and tasty.
The rooms are very clean, comfortable and spacious and provide all toileteries.
The staff are amazing.
Special Thanks go out to the Front office manager Mr. Mahesh who go above and beyond to make sure all is perfect.
I like to Thank Nimnavi from the rooftop restaurant for excellent customer service.
I would recomend this hotel to anyone who wants a lovely stay.
Date of stay: May 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this review
Responded 4 weeks ago
Dear Vacation00083991084,

Thank you for being so #Awesome and for selecting #Mandarina Colombo Hotel and to top it off, for sharing your valuable feedback.

We are delighted that you enjoyed your stay with us and the services rendered by our colleagues have exceeded your expectations. Certainly we will share your valuable thoughts with our team.

This is totally inspiring and certainly is a motivational factor to the entire team, as we strive to meet and exceed our guests expectations.

Thanking you once again for choosing our property for your recent stay, we look forward to your continued patronage and sincerely look forward to welcoming you back at Mandarina Colombo.

Best Regards,

Mandarina Colombo
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,232)
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Traveller rating
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All reviews no alcohol rooftop restaurant galle road nice hotel breakfast buffet sri lanka infinity pool excellent service front office staff thank you very much convenient location special thanks great hospitality pleasant stay delicious food sea view high tea
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4 - 9 of 1,232 reviews
Reviewed 14 May 2024

We were staying at Hotel Mandarina for 7 Nights during Royal Thomian Big Match and would highly recommend this Hotel to any Tourist or Local.
The Staff was very friendly, courteous and efficient.The Front Office Staff was great and any query or request was delivered with in minutes.
The Sumptious Breakfast Buffet was so good and real Value for money with many Cusines.
"Nimnavi" and the other Staff were very efficient and did a great job managing the Buffets and all requests at the Restaurant. "Nimnavi" went above and beyond to organise a take away pack one Morning as I had to take my Sister to the Hospital.
The tall Guy " Manager" that I have forgotten the name was very attentive to all the Guests and was providing personalised Service offering different types of Coffees.
The Location was so great being right in front of " Marino Mall" and to all other Amenities.We will be staying in this beautiful Hotel again with our next visit to SL.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nimmiratnayake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this reviewResponded 4 weeks ago

Dear Nimmi,

Thank you for being so #Awesome and for selecting #Mandarina Colombo Hotel and to top it off, for sharing your valuable feedback.

We are delighted that you enjoyed your stay with us and the services rendered by our colleagues have exceeded your expectations. Certainly we will share your valuable thoughts with our team.

This is totally inspiring and certainly is a motivational factor to the entire team, as we strive to meet and exceed our guests expectations.

Thanking you once again for choosing our property for your recent stay, we look forward to your continued patronage and sincerely look forward to welcoming you back at Mandarina Colombo.

Best Regards,

Mandarina Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

FANTASTIC!!! We (a couple) stayed for 13 nights and had a fantastic stay. The room (806) was comfortable, large enough and had everything we could ask for.

The staff was super responsive, polite and helpful always, no matter the time of day or night.

One thing that we really liked and felt comfortable with was the fact that they were always cleaning and disinfecting every surface they can find. The elevators (inside and outside), the lobby and everywhere else was constantly being disinfected and cleaned.

We ordered room service once night, which was a great value.

We had the breakfast buffet included and truly enjoyed it. We were able to entertain guests at the breakfast buffet and everyone liked it. The breakfast buffet had lots of choices to satisfy all pallets / likes / cravings.

Definitely recommend staying here, where for a short or long stay. We usually stay at another hotel, but we will definitely try to get a room here first on our next visit

Room tip: Marino Mall is across the street.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lasanthi_Benedict
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this reviewResponded 4 weeks ago

Dear Lasanthi,

Thank you for being so #Awesome and for selecting #Mandarina Colombo Hotel and to top it off, for sharing your valuable feedback.

We are delighted that you enjoyed your stay with us and the services rendered by our colleagues have exceeded your expectations. Certainly we will share your valuable thoughts with our team.

This is totally inspiring and certainly is a motivational factor to the entire team, as we strive to meet and exceed our guests expectations.

Thanking you once again for choosing our property for your recent stay, we look forward to your continued patronage and sincerely look forward to welcoming you back at Mandarina Colombo.

Best Regards,

Mandarina Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

The staff is unfriendly and unaccommodating and refused to bring my luggage upstairs. Refused to even mark my luggage with my name! They could use some customer service training where they can respond quickly as required by the customer. The place was ok but would not recommend.

Date of stay: May 2024
Trip type: Travelled on business
Thank sanam s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this reviewResponded 4 weeks ago

Dear Sanam,

We take this opportunity to thank you for selecting Mandarina Colombo Hotel and for the time taken in sharing your valuable feedback.

With regard to your comment we have done the investigation and found out that the bell boy have kept your luggages to bring together with the other luggages of the group whereas you wanted to take only your luggages to the room. However we will certainly share this with our team so that they may also know and improve on their services and we sincerely apologise for the inconvenience caused.

We appreciate your patronage and certainly do look forward to welcoming your family back at Mandarina Colombo, during the next visit to Sri Lanka.

Warm Regards,

Mandarina Colombo

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Reviewed 10 May 2024 via mobile

Well connected modern hotel. Very good polite front desk , kitchen staffs and housekeeping. Food was quite delicious and spread was good for both breakfast and dinner. Food tasted very good too.

The cons would be no in-house SPA , No parking place, non alcoholic hotel and very small swimming pool.

But , there are lots of places nearby for these activities. So not a big deal.

Room tip: No in house spa , non alcoholic hotel, no parking, very small pool.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Debopam B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this reviewResponded 12 May 2024

Dear Debopam,

Thank you for being so #Awesome and for selecting #Mandarina Colombo Hotel and to top it off, for sharing your valuable feedback.

We are delighted that you enjoyed your stay with us and the services rendered by our colleagues have exceeded your expectations. Certainly we will share your valuable thoughts with our team.

This is totally inspiring and certainly is a motivational factor to the entire team, as we strive to meet and exceed our guests expectations.

However there was a concern about the car parking facility,you may have not seen it though we have our car park behind the hotel.

Thanking you once again for choosing our property for your recent stay, we look forward to your continued patronage and sincerely look forward to welcoming you back at Mandarina Colombo.

Best Regards,

Mandarina Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024 via mobile

Our 1 night stay was with express check in with clean and spotless room with sea view.all basic amenities inside room kept in organised way. Buffet dinner and breakfast was good with variety of local and global cuisine. Hotel location was great with marnino mall just opposite to check out for any drink as this hotel don’t serve alcohol.
Only con is NO SPA and NO ALCOHOL.

Room tip: Parking is an issue
Date of stay: May 2024
Trip type: Travelled as a couple
Thank AnusuyaBiswas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahesh Abeywickrama, Guest Services / Front Office at Mandarina Colombo, responded to this reviewResponded 12 May 2024

Dear Anusuya,

Thank you for being so #Awesome and for selecting #Mandarina Colombo Hotel and to top it off, for sharing your valuable feedback.

We are delighted that you enjoyed your stay with us and the services rendered by our colleagues have exceeded your expectations. Certainly we will share your valuable thoughts with our team.

This is totally inspiring and certainly is a motivational factor to the entire team, as we strive to meet and exceed our guests expectations.

Thanking you once again for choosing our property for your recent stay, we look forward to your continued patronage and sincerely look forward to welcoming you back at Mandarina Colombo.

Best Regards,

Mandarina Colombo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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