No doubt the Galle Face has got a lot going for it. The location facing the sea is wonderful, the pool is great (sea water). And it reeks of history (the oldest hotel east of Suez). The food is not bad and the prices are surprisingly modest for drinks and eats. The rooms are clean and functional.
But the service has a reputation that it entirely lived up to in our experience. In a country where a welcoming smile is the norm and service seems second nature the Galle Face seems to have taken its cue from the British Empire.
We arrived at 4.00 pm and were told that our 2 rooms would be ready in 5 minutes. Why? this is as 5 star hotel - checkout time is 11.00 am. In fact one of the rooms was not ready for over an hour. This was a real problem for us since one of the kids was ill. When we said this to the reception desk they looked at us as if to say - what has that got to do with us? When the room was finally available - it was not a proper twin room - there was a double bed and a temporary "camp bed". We insisted it was changed. And these were not the only run ins with the front desk and concierge. Which is not to say that there are not some wonderful staff in the hotel - they are jusrt not in the roles that create the impression.
One thing to be aware of in wonderfully located hotels - not all rooms get the benefit of the location- we had a little room that looked out at a fence.
There have to be better hotels than this in Colombo
- Official Description (provided by the hotel):
- Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more less
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