An ok hotel but the administration just sucks. They charged twice on my credit card which I found out when I got back home. Then mailed the hotel three times before getting any response from them. They promised to pay back the money but nothing happened for 2 weeks. Then I mailed three times again without any response back from management. In the end I contacted American express and showed them my receipts from the hotel and (at last) got my 400 EUR back).
From what I have read on the Internet I am not the only one they try to scam like this. It is not acceptable and I cannot recommend the hotel to anyone.
- Official Description (provided by the hotel):
- Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more less
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