We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Warning! Billing twice on credit card.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Galle Face Hotel Colombo
Ranked #4 of 50 Hotels in Colombo
Certificate of Excellence
Stockholm, Sweden
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Warning! Billing twice on credit card.”
1 of 5 bubbles Reviewed 22 December 2013

An ok hotel but the administration just sucks. They charged twice on my credit card which I found out when I got back home. Then mailed the hotel three times before getting any response from them. They promised to pay back the money but nothing happened for 2 weeks. Then I mailed three times again without any response back from management. In the end I contacted American express and showed them my receipts from the hotel and (at last) got my 400 EUR back).

From what I have read on the Internet I am not the only one they try to scam like this. It is not acceptable and I cannot recommend the hotel to anyone.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndOne242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosS88, Manager at Galle Face Hotel Colombo, responded to this review, 1 January 2014
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your dissatisfaction with our credit card handlings, and we apologize for the inconvenience caused to you.
I have personally spoken to the staff concerned and I can assure you that they will be more careful when communicating with the guests.
We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times.
Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at our Hotel.
We thank you very much for your patronage and look forward to having you back with us.

Yours sincerely,

Carlos Sanchez Vizan
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,706 reviews from our community

Traveller rating
    1,171
    924
    355
    149
    107
See reviews for
517
1,146
198
287
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (713)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 22 December 2013 via mobile

We only stayed in the hotel for one night and a late check out on the second day. The service was good with attentive staff. The Food at the 1864 restaurant was well worth the stop. Breakfast relaxed and great service.
The hotel is showing some signs of age, and with the high ceilings and wooden floors the noise from elsewhere travels. This was not too much of an issue but for some may be.
We walked from the hotel to different locations, the option is to use one of the many many 3 wheel taxis... just make sure you set the fee before you go.

Stayed December 2013, travelled as a couple
Helpful?
Thank rod_heather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff Wales
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 19 December 2013

The purpose of our one night stay was to enjoy Colombo's most famous and historic hotel. When we arrived we asked if we could have a cup of tea and sandwich or cake in the restaurant area as it was too hot to sit outside. We were told that although they could do the tea they couldn't serve the sandwiches and we should go to the poolside bar for snacks; which we did and endured the heat and humidity - noticing that the food and beverage were delivered from the main hotel building: presumably the same kitchen that serves the restaurant. At dinner time we checked the restaurant menu and thought that it was too restricted to Western food as well as being very expensive compared with other 5 star hotels that we'd stayed in; so we ate at the poolside again. Breakfast the next day was quite limited in comparison with other hotels so we were again disappointed.
My wife had stayed at the hotel 10 years ago had fond memories of afternoon tea, sadly no longer available. The hotel appears to be trading on its past reputation as a grand destination in itself whereas in reality it is currently an expensive business hotel offering very little choice. Very disappointing. Let's hope that when the renovations are completed the former glory will return. Don't go there for "the experience" as there isn't one

Room Tip: We requested a non-smoking room on a high floor with an ocean view. What we were allocated was a non...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welshwindbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosS88, Manager at Galle Face Hotel Colombo, responded to this review, 1 January 2014
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your dissatisfaction with our service and facilities.
We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times, even during our restoration phase.
Indeed, several areas of our Hotel are currently closed for renovation; and this has been communicated to our travel agents and corporate accounts. A notice has been posted in the Hotel’s website for the general public.
Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at our Hotel.
We thank you very much for your patronage and look forward to having you back with us.

Yours sincerely,

Carlos Sanchez Vizan
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 16 December 2013

First off, a warning that this place is currently under [a much needed] renovation and about half the hotel is shut (including a big chunk of what i'm told was the good bit...) Would have been nice to have known this beforehand and had it reflected in the cost of rooms but...

The rooms are big and nice but getting very run down with doors to balcony that don't close too well and take a look at the photo for the state of the sun loungers... Staff were pretty mediocre by Sri Lankan standards too. My advice, go visit for a drink by the pool but stay somewhere else that warrants the money being charged

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongKongStuey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosS88, Manager at Galle Face Hotel Colombo, responded to this review, 1 January 2014
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your dissatisfaction with our service and facilities.
We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times, even during our restoration phase.
Indeed, several areas of our Hotel are currently closed for renovation; and this has been communicated to our travel agents and corporate accounts. A notice has been posted in the Hotel’s website for the general public.
Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at our Hotel.
We thank you very much for your patronage and look forward to having you back with us.

Yours sincerely,

Carlos Sanchez Vizan
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 8 December 2013 via mobile

This hotel would have got an 'Excellent' rating except that it was let down by the small details. It is right next to the ocean and hence maintenance is very difficult. Nevertheless, a little more effort on maintaining the paint on the facade, the bright work on the window fittings and plumbing ( we could not turn on the hot water in the shower stall - the thread on the tap was worn) would not be out of place.

Otherwise, the place reeked of old world charm. Plenty of smiling staff who were prompt with all of our requests, good food in the restaurants and comfortable bed.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank Paddingalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
61 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

Beautiful hotel to end my holiday

Location: great location on the water
Food: dinner was included. It was a very nice set menu
Room: quite good. The furniture in the rooms is a little dated. Great amenities. Restaurant and wine bar beautiful
Service: always really friendly and attentive
WIFI: excellent!

Could improve:

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StevenM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

We both loved this hotel. Our room was lovely, quiet and really clean. Just what we needed after a long flight and arrival in the middle of the night. Breakfast was superb, everything you could possibly wish for and excellent standard. Pool and relaxation areas in the grounds fab....nothing better than the sunbeds right in front of the sea. Location is great, the Galle Face green next door a great place to grab a cheap and and local dinner. Renovations going on had no impact on our enjoyment.
There are cheaper places, but location and facilities were worth the extra.
Watch out for scam artists outside the hotel preying on innocent recent arrivals though (he who claims to be a chef in the hotel is not!)

Room Tip: We had a ground floor room, sea view a little poetic licence..
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DublinPooka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Colombo hotels
0.7 mi away
Cinnamon Lakeside Colombo
0.8 mi away
Cinnamon Red Colombo
Cinnamon Red Colombo
#6 of 50 in Colombo
4.5 of 5 bubbles 1,655 reviews
0.2 mi away
Cinnamon Grand Colombo
Show Prices
Show Prices
Show Prices
1.7 mi away
Colombo Courtyard
Colombo Courtyard
#8 of 50 in Colombo
4.5 of 5 bubbles 716 reviews
0.2 mi away
Taj Samudra Colombo
Taj Samudra Colombo
#7 of 50 in Colombo
4.0 of 5 bubbles 2,060 reviews
0.9 mi away
Uga Residence
Uga Residence
#1 of 50 in Colombo
4.5 of 5 bubbles 233 reviews
Show Prices
Show Prices
Show Prices

Been to Galle Face Hotel Colombo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Galle Face Hotel Colombo

Property: Galle Face Hotel Colombo
Address: No. 2, Galle Road, Colombo, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 50 Hotels in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Galle Face Hotel Colombo 5*
Number of rooms: 158
Official Description (provided by the hotel):
Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Hotelopia, Southall Travel, Odigeo, Agoda, Travel Republic (UK), Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Galle Face Hotel Colombo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing