My two adult kids, my wife and me stayed at the Galle Face Hotel in December 2013 for two nights. I had booked the accomodation directly through the web site of the hotel.
When we arrived we were surprized that half of the hotel ( the old wing) was a construction site , also half of the lawn was cut off and big backhoes were digging from moring until late in the evening a big hole into the lawn - I suppose for the new pool.
I was already several times guest to this nice hotel and I appreciated the old conolial flair and the fact that you could dine and have breakfast outside in the garden.
Now all that was gone - we were forced to have breakfast inside - a full, cold airconditioned room . We took our plates and cups out of that room to a walkway which formerly led to the nice former open restaurant - very much of the displeasure of the waiters.... We were not attended at all and had to serve ourselves from inside - seemed that they were afraid other guests might follow our example - which some did....
I complained at the reception about the construction noise and about the workers working until late with flood lights shining towards the rest of the hotel, but they said they could not help it.
Then I asked for a small recompensation or refund of a bit of the price for accomodation , but they also did not give a single Rupee back...
As I had booked in avance and paid in advance I could not do anything about it. But that for sure is not the way to treat your guests.
I will not return to that hotel but go to other nice hotels in that area of Colombo where they honor their guests...
- Official Description (provided by the hotel):
- Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more less
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