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“Superb, well run property.” 4 of 5 bubbles
Review of Galle Face Hotel Colombo

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Galle Face Hotel Colombo
Ranked #4 of 52 Hotels in Colombo
Certificate of Excellence
Chennai
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Superb, well run property.”
4 of 5 bubbles Reviewed 6 July 2014

Apparently this is the oldest hotel east of the Suez, and clearly the wi-fi was also installed in 1864. Cellphone data was faster. But yes, that's really the only complaint I can think of in this otherwise excellent property. Their oldest building (with the most character) is unfortunately undergoing renovation, but the newer wing is not bad at all. Small-ish but well appointed rooms, very convenient. I got a small upgrade on check-in. TV is an old CRT. Food is superb. Check in process was seamless. Location is brilliant, and some of the rooms have good views. I wouldn't hesitate to stay here again, particularly if the old building is ready.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vinay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (692)
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English first
San Diego, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

We have stayed here many times and love the ambience of the this old colonial grand hotel. Part of the hotel is being refurbished, but the Regency wing was perfectly fine. We will stay here again purely because of the affection we have for the place, but.... the hotel and staff really need a good overhaul. The staff and chefs in the restaurant need some serious customer training. Smiling would be start. Some of the chef look like you've asked them to murder their pet cat when you've just asked them to make you a sandwich. The pool area needs an upgrade. The experience just lacks polish and I doubt whether this could really be classed as 5*.
We came from Taj Vivanta in Bentota which was fantastic. The staff were exceptional there. The Galle Face Hotel is just going to have to improve if it is to keep with the level of service offered by newer hotels and the Hyatt just a few hundred meters down the road is bound to offer exceptional service. GFH has the edge in terms of romantic history but needs improvement.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Altius007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosS88, Manager at Galle Face Hotel Colombo, responded to this review, 18 July 2014
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your dissatisfaction with our staff friendliness and swimming pool.
We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times, even during our restoration phase.

Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at our Hotel.
We thank you very much for your patronage and look forward to having you back with us.

Yours sincerely,

Carlos Sanchez Vizan
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurghada
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Despite that parts of the hotel are undergoing renovation ones stay isn't in any way affected.
The staff took pity on us and let us check in very early. They kindly presented our daughter with a cool little lion as a gift.
Breakfasts were delicious with a good selection and freshly juiced fruit.
The pool was lovely.
Food was tasty and good value.
All in all a very pleasant stay.
I'm sure there are places that are fancier and flashier but this hotel has a wonderful combination of colonial style and history.

Stayed July 2014
Helpful?
Thank Misscaramel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 bubbles Reviewed 3 July 2014

Let me say straight up, yes, the Galle Face Hotel is undergoing major renovations but the pricing does reflect the inconvenience. With regard to the ongoing rooms and services, we were reasonably happy. The room was spacious and well appointed, even though it was a little worn but I expect this wing will receive attention when the other is complete. I did have a problem with the bathroom as every time we used the shower, it resulted on water all over the floor and there was absolutely nothing we could do to avoid this – just bad design. The only other issue was the extra bed. As we were 3 people sharing, an extra bed was required everywhere but this was by far the worst. I don’t expect it to be like sleeping on air but I also don’t expect to feel like I’m sleeping on a concrete slab with the springs poking through. Two bad nights of sleep. The pool area is quite small and a little shabby but I would hope that it will be addressed in the next phase also. Staff are not overly proactive but they are friendly and the breakfast buffet is delightful. It will be interesting to revisit in a year or two.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PrincessInTransit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosS88, Manager at Galle Face Hotel Colombo, responded to this review, 18 July 2014
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your dissatisfaction with our extra beds and facilities.
We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times, even during our restoration phase.
Indeed, several areas of our Hotel are currently closed for renovation; and this has been communicated to our travel agents and corporate accounts. A notice has been posted in the Hotel’s website for the general public.
Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at our Hotel.
We thank you very much for your patronage and look forward to having you back with us.

Yours sincerely,

Carlos Sanchez Vizan
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ras Al Khaimah, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 July 2014 via mobile

We stayed here for 2 nights to experience colombo. There is no better place, the hotel offers great rooms with balconies overlooking the indian ocean. The hotel has a nice ambience and a good mix of modern and antiques. Our room was very spacious and offered everything but a multi media experience. Bring your ipad and you will not be disappointed from the tele ;-) the pool is sea water and with its location parallel to the sea it brings great views while cooling down. The hotel is currently under renovation but this did not affect our stay at all. Bonus was that we had a very very early check in and a very late check out, thanks to the management at no charge - Big Thank You

Stayed June 2014, travelled with family
Helpful?
1 Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toa Payoh, Singapore
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

It's always a treat to stay in an historic landmark hotel - the Galle Face is centrally located and one of only a few with truly seafront views. It is currently undergoing major renovations, which of course detracts from the ambience, but it was still a good experience. The terraces of the Ocean Suites were a spectacular spot to watch the sunrise and sunsets.

Room Tip: The Oceanic Suite was plenty big enough for a family of four, with extra beds.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 June 2014 via mobile

After some hours so shopping is good to sit down and see the ocean feel the breeze and the sound. One-two beers and that all. We did not stay there it was just In the bar inside but good to find a quiet place to take it easy.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank World1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galle Face Hotel Colombo

Property: Galle Face Hotel Colombo
Address: No. 2, Galle Road, Colombo, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 52 Hotels in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Galle Face Hotel Colombo 5*
Number of rooms: 158
Official Description (provided by the hotel):
Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more   less 
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