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“Family and friends group visiting Sri Lanka for wedding and touring. What an excellent location, very helpful staff.”

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Hilton Colombo Residences
Ranked #13 of 55 Hotels in Colombo
Certificate of Excellence
Reviewed 16 January 2013

The location was ideal for us, the staff were very helpful and tended to all our needs, they got excited for our wedding, helped with dressing our guest in tradtional clothes. There was a day where we had an in promptu getogether, and no problem, the staff just arranged a dinner for all our extra guests. Perfect. The pool staff got to know us well and our dietry need and it was delicious. The reception , amazing , no matter what time you arrive, you will get very good service.

Room Tip: They are very spacious, so just choose how many beds you need.
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  • Stayed: December 2012, travelled with family
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Thank trauna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 11 February 2013

Dear trauna M,

It was indeed our pleasure to have you with us and also for us to be a part of your very special occasion!

We are delighted that you enjoyed every moment of your experience at Hilton Colombo Residence. The team extends their heartfelt thanks for your warm feedback, they couldn't be happier knowing that their level of service made you and your family feel well-taken care of during your stay.

Thank you very much for staying with us. We look forward to welcoming you back in the future, perhaps for future anniversary celebrations and family holidays.

Yours sincerely,
Manesh Fernando
General Manager

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710 - 716 of 932 reviews

Reviewed 14 January 2013

the Hilton Residence in Colombo has the best service I have ever received in a hotel. absolutely exceptional - they have a clear focus on service culture...Every staff member I encountered seemed genuinely happy to be there and was focused on the guests!

  • Stayed: January 2013, travelled with family
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Thank GregDunn1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 15 January 2013

Dear GregDunn1971,

Thank you for your generous compliments of my very capable team at Hilton Colombo Residence!

Your kind commendations are a true reward for the team, who work very hard everyday to ensure the comfort and well-being of all our guests. We look forward to being of service to you again and to once again extending the exemplary service and stay experience that we always seek to deliver.

Yours sincerely,
Manesh Fernando
General Manager

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Reviewed 13 January 2013

We had a three bedroom, two bathroom apartment for two adults and two children. The room was very spacious and comfortable. We ordered room service for dinner the first night and received our meals in less than 30 minutes. Food was fresh and well prepared. The breakfast buffet was fantastic and we received excellent personal service from the staff.

  • Stayed: January 2013, travelled with family
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Thank h p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 15 January 2013

Dear h p,

It is a great pleasure for my team and I to receive your warm review of Hilton Colombo Residence.

We are delighted that you and your family felt well-looked after, and enjoyed our breakfast buffet and in-room dining experience.The team are very grateful for your feedback on the level of service service that you received, which contributed to your overall wonderful experience.

We look forward to extending once again our Hilton hospitality experience to you, should you and your family return to Sri Lanka for another holiday in the future.

Yours sincerely,
Manesh Fernando
General Manager

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Reviewed 13 January 2013

We only stayed here et the end of our holiday, and whilst the rooms were a bit dated, most have great views, and you can do your washing before you go home, as they come equipped with some appliances.

The best thing for me personally was my iPhone fell out of my pocket in airport car - hotels - and they arranged for its return to UK for me at cost.

Room Tip: Ask for a corner suite looking towards docks
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  • Stayed: January 2013, travelled as a couple
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Thank skiffsailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 15 January 2013

Dear skiffsailor,

Thank you for your kind review of Hilton Colombo Residence, my team and I are delighted that you enjoyed a comfortable stay with us.

It is good to know that you enjoyed the views from the apartment and we are especially glad that you have received your iPhone. It was our pleasure to have been of service to you.

We hope to have you with us again, should your travels bring you back to Colombo in the future.

Yours sincerely,
Manesh Fernando
General Manager

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Reviewed 11 January 2013

A contender for the 'worst hotel in the world' award. Quite easily the worst hotel I've ever stayed in. The problems started when we arrived for check in and were told that we had to pay a $75USD premium ($25per night) to have a third person in the room. This was bemusing, considering we had booked a 3 bedroom apartment. It was a blatant scam, but not one we could do anything about. Who on earth would book a 3 bedroom apartment for less than 3 people? Absurd.

Then we saw the apartment. God, what a disgrace it was. The furniture was old, the decor was worn, and the whole place had a run-down, dirty feeling. My room contained a wall-mounted air conditioner; unfortunately, it was leaking all over the floor. The bathroom was no better - I feared putting my feet on the floor or touching the wall. The 'laundry' offered in the apartment was similarly frightening: located in a grubby area on the outside of the apartment, it included a single washer/dryer unit. The unit required significant manual labour and coaxing to get it to work, and the dryer refused to operate no matter how much I sweet-talked it. Considering the unit (like the rest of the apartment) was dirty, in disrepair and appeared to be from the late 19th century, it's possible we were misled and it didn't have a dryer at all.

The tennis court was nice. Shame you had to pay an exorbitant amount and/or purchase (but not hire) rackets from the staff. The food was nice too. Unfortunately, it made me so violently ill that I could not leave the room for a day a night. Vomiting, diarrhea, fever and sweating ensued after the hotel breakfast was consumed... and it couldn't have been anything but that given I hadn't eaten in the preceding 24 hours.

The room has wi-fi, but don't expect to use it for free without paying. That was scam number two; the wi-fi worked while we we were told we had to pay for it, but magically disappeared from our devices once we pointed out we were entitled to free internet. Scam number three manifested itself when we realised we had been given a lesser apartment than what we paid for - two single beds in the 'bedrooms' instead of the two double beds we had paid for. Despite being presented with overwhelming evidence, reception refused to hear our case, instead insisting that we got precisely what we paid for (it seems their website must be incorrect, as well as the documentation that they subsequently issued us). In the face of such dishonesty and unprofessional conduct, we gave up.

We ultimately cut our stay in Sri Lanka short by two days, forgoing the money we had spent on accommodation and incurring further costs to change our flights - this woeful establishment ruined that leg of the trip.

Credit where it is due, however: the housekeeping staff were extremely friendly, courteous and professional. Kudos to them. The maintenance staff were similarly helpful, when they came to unclog the drain and repair the bath that wouldn't drain (I pointed out that my room-mate was a fool for expecting it to drain in the first place).

I came to the Hilton with high hopes. They were duly dashed. If I ever return to Colombo, I'll likely opt to sleep somewhere cleaner and more comfortable, like the gutter or beach. I can only recommend that nobody ever, ever, ever attends this hotel. It is a disgrace to the Hilton brand.

Room Tip: Book elsewhere.
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  • Stayed: December 2012, travelled solo
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4  Thank Dimi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 24 November 2016

Dear Guest,

Thank you for taking the time to review your recent stay at Hilton Colombo Residences.

Warm Regards,
Karim Schadlou
General Manager

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Reviewed 9 January 2013

This is a serviced apartment located centrally in Colombo and ideal for a short stop on your way in or out of the country. It is good for families because you have the extra space but it is basically a tired apartment building. The breakfast was excellent and the staff went out of their way to assist with a smile. Overall, good value for money but I would only stay here again if I wanted the extra space and did not want to get two rooms at a hotel.

  • Stayed: December 2012, travelled with family
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Thank Travelling_SESAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 11 January 2013

Dear Travelling_SESAN,

Thank you for sharing your thoughts and insights from your recent stay at Hilton Colombo Residence, we are glad that you and your family enjoyed your stay with us.

My team are grateful for your comments on their warm hospitality and friendly service. Indeed, they work hard to deliver the Hilton quality service expected of a luxury hotel. It is also wonderful to know that you found our breakfast buffet to be excellent and we thank you for your feedback on the apartments.

We hope to see you again, should you choose to stay with us again in the future.

Yours sincerely,
Manesh Fernando
General Manager

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Reviewed 8 January 2013

This is a great place to stay if you are with a family and need a couple of rooms. You have a nice living room and kitchen and its very very central.

The pool is also nice and relaxed and it has a great family feeling in the hotel.

The hilton service helps as the service is top notch.

There is a Japanese restaurant that send food to your room and also the rooms service has some good food.

Only service apartment complex basically worth considering in Colombo

Room Tip: higher the floor the better. less noisy
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  • Stayed: November 2012, travelled as a couple
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Thank SDS27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHCR, General Manager at Hilton Colombo Residences, responded to this reviewResponded 24 November 2016

Dear Guest,

Thank you for taking the time to review your recent stay at Hilton Colombo Residences.

Warm Regards,
Karim Schadlou
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colombo Residences

Address: 200 Union Place, Colombo 02, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Colombo
#6 Romantic Hotel in Colombo
#8 Spa Hotel in Colombo
#9 Business Hotel in Colombo
#12 Luxury Hotel in Colombo
Price Range: £124 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Colombo Residences 5*
Number of rooms: 177
Official Description (provided by the hotel):
Discover an outstanding suite and room experience in the heart of Sri Lanka’s largest city; Hilton Colombo Residences is the ideal choice for business or leisure. Take in panoramic views from this 33-story tower, offering vistas of the Indian Ocean, city and harbor. The hotel includes superb venues for conferences and events for up to 850 people; it is located within 5 minutes of the central business district of Colombo, within close proximity to major banking institutes, supermarkets, shopping and cultural destinations. ... more   less 
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TripAdvisor is proud to partner with Hilton EMEA, Expedia, Agoda, Southall Travel, Hotels.com, Evoline ltd, 5viajes2012 S.L., HotelsClick, Ebookers and Cancelon so you can book your Hilton Colombo Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Colombo Residence Hotel Colombo
Colombo Hilton

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