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“Well appointed hotel, rooms a little dated”

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Taj Samudra Colombo
Ranked #9 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed 14 June 2014

Stayed at the Taj recently for a business trip. The hotel lobby has been renovated and is welcoming. The staff I must say are outstanding. The willingness of the room attendants and service staff is 5 star. However I have one main issue 1) Internet. How can it be, in this day and age that large hotels still charge high internet rates whereas small hotels nearby offer internet for free. It doesn't make sense and when you're travelling on business makes for a sour taste.

The price of the room, which is sold with +++ tax (seriously, just include the tax in the price) was $182. The prices in Colombo are rising rapidly so it's hard to tell what's value for money these days.

Other positives were the central location, opposite the galle green, breakfast, and gym.

Overall, a good experience.

Room Tip: Stay in the North wing, ocean facing. The South wing ocean facing rooms are blocked by trees (if yo...
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  • Stayed: May 2014, travelled on business
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1  Thank DaTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 June 2014

The good things first: fabulous location overlooking the main stretch of the beach in Colombo. I was also allotted a very good sea-view room which met all my needs. Breakfast and lunch buffets were very good, especially if one enjoys sea-food. But the good stuff ends about here.

There is a strange disconnect in service standards. The housekeeping staff kept keeping signed notes in my room which I found quite intrusive and unprofessional.

The worst part was that one night, at about 2.30 am, a housekeeping staff barged into my room - rang the bell and was into the room in one quick motion even as I was jolted awake from deep sleep. I yelled and he mumbled an apology and was away. Left me in a shock and I barely got any sleep rest of the night, in the middle of a busy working week,

Brought the attention of the hotel management the next morning before leaving for work. Came back and enquired. was told that a trainee was apparently tasked with checking and stocking up mini-bars of unoccupied rooms and there was a mistake with the room number given to him. There was mumbled apology from a front desk staff.

The whole incident left me quite shaken and am certain that had this happened in any other five star luxury hotel in India - certainly in a Taj or even otherwise - there would have been much better service recovery and personalised apology.

The overall decor, room furniture etc is quite old-fashioned without being classic or heritage in any way. There are no power sockets near the bedside - and just only one for the whole room. This is a huge annoyance where one has to charge a laptop, camera, two mobile phones and a tablet. To be fair, the hotel did provide an extension cord with multiple sockets but those devices are electrical hazards and I did not dare plug in more than two devices at a time.

I think for the time being Taj Samudra is cocooned from competition because there is nothing around to beat their locational advantage and its past glory. But with several top notch properties coming up right on its doorsteps (I noted ITC, Shangri La and one other similar brand within 200 metres of each other), it desperately needs overhaul of its physical infrastructure and completely rethink its service ethos.

Room Tip: Ask for sea-facing rooms.
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  • Stayed: May 2014, travelled on business
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1  Thank MistahDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Colombo was our last stop and here we chose The Taj Samudra and I must say that we were quite disappointed. The hotel needs a lot of refurbishing. The carpets look old and worn out, some rooms still have the old box television sets. The only good point in all this was the location of the property opposite the Ocean, but there are other properties which have the same view and in the next 2 years ITC & Shangrila are coming up right next to Taj. The swimming pool looks very old and definitely needs a new look.

The service is good and efficient as what is expected of Taj. Food is decent but in the buffet they were taking a long time to replenish the food. Overall quite a let down after having stayed in various properties of Taj in India,

Room Tip: Please see that you get the newly renovated rooms.
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  • Stayed: June 2014, travelled with family
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3  Thank Ravi73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

We stayed at the Taj Samudra on the 6th and 7th June 2014. It was our 4th hotel/stay during our week long drive trip in Sri Lanka, the most expensive by far, and the most disappointing!
Slow check in, with the room not ready to be occupied at 2:45pm. No welcome drink or cool towels to freshen you up, which is the least of the bother.
When we were assigned the room, it was without a balcony or sit out where as our booking voucher clearly stated that we had booked an ocean view room opening into a patio or balcony. When confronted, the duty manager first said that hotel.com, our booking agent had not passed on the info. I asked that the same reason be given to me in writing over mail and if I could get the mail ID of the general manager to raise the complaint. I was told that "We are not allowed to share the GM's contact details but shall have his secretary call you". No one did. They declined to answer to my mail which had the booking coupon attached as they now said that they had no room with a balcony available but would "upgrade" me to their luxury floor. The only upgrade we noticed from the 2nd to the 5th floor was a slightly renovated room and a pint of wine!
The wifi refused to connect and a router had to be arranged for it to work. A job well done by the IT guy.
The pool premises had been let out to an event, which meant the only way my wife and I could use the pool is with a swarm of event organisers and installation folks hovering all around the pool with stalls,sound installations all around.
I believe the reason why one books a premium property is to enjoy its facilities, its hospitality as much as to enjoy a well appointed luxurious room.
Sorry to say, but all of it was missing from the Taj Samudra. The only person, who tried to make it up to us, was their guest relationship person, Niranjali, who presented our 5 year old with chocolates and we do appreciate her gesture, but never again am I staying with the Taj.
Overpriced, ageing without grace and cold, with fake smiles and excuses.
For food, we had a very decent meal at "Dine More", and another great meal at "Raja Bhojun" at the Liberty Arcade. (Its shifted from its old location and is worthy of a visit), fantastic thai at "Royal Thai" at the Cinnamon Lakeside but the best food was at "The Baverian", a 2 min walk from the Taj.. beautiful food served in huge helpings. We totally relished it!

Room Tip: The Cinnamon Lakeside looked much better..
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  • Stayed: June 2014, travelled with family
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1  Thank vipinmishra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

This happens to be the best Hotel in Colombo. The best location ( overlooking the furious Sea), great architecture, well appointed rooms, good service and very very decent food. Everything stand out. My only observation. It just does not seem to be a Taj. The opulence that we have come to associate with Taj properties is just about missing here. If you do forget for a minute that this is a Taj property, you will Appreciate the hotel much better.
BTW, the cute little towel elephants that housekeeping keeps on your bed are so so adorable

Room Tip: Take the sea facing rooms. Slightly higher tariff, but worth it.
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  • Stayed: June 2014, travelled on business
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2  Thank BhawaniPathania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

The Hotel has a great location actually. You can prepare your plans easily. It has small but nice pool. Breakfast-lunch-dinner was weak, should have more choices and more taste. The Grill steak house in the hotel is also good,even its too expensive when we compare it to outside or hotel s kitchen. But the worst thing was they let you wait like 1 hour to get the steak. You can be crazy lile i was... Prefer the hotel s club in the night. Even it sucks for the enterance , if you r a male then you have to pay a fee,what the fck is that!!! They need to have more experoence and chase the models of other big Hotels. Unless people will write these kinds of comments here or anywhere. Just the stuff was great. So friendly and cooperative.

Stayed: June 2014, travelled on business
Thank tturk61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

We stayed here for 3 nights in May-June. We loved the place. Great location and staff. Rooms are little dated. However, very clean and good personal touch. Breakfast and Internet are very good. I heard some noise on Saturday night (most probably from night club). They addressed to the issue and also offered to change the room.

Would stay here again.

  • Stayed: June 2014, travelled with friends
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Thank pankaj12345_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj Samudra Colombo

Address: 25 Galle Face Center Road, Colombo 00300, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Colombo
#4 Family Hotel in Colombo
#7 Romantic Hotel in Colombo
#8 Luxury Hotel in Colombo
Price Range: £139 - £1,012 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj Samudra Colombo 5*
Number of rooms: 300
Official Description (provided by the hotel):
Taj Samudra Colombo is located in the heart of the Colombo city, overlooking the azure waters of the Indian Ocean. The most stylish Executive category rooms are by far the best in design and comfort in the city of Colombo. Taj Samudra offers the following choice of food & beverage outlets - Latitude - all day dining restaurant serving Buffet for breakfast, lunch and dinner and a a choice of la carte specialties Navratna - Specialty Indian Restaurant catering to North Indian flavors Golden Dragon - Authentic Chinese Cuisine with a specialty in Sichuan Cuisine, YUMI - Japanese resto bar with live entertainment from Thursday through Saturday,live sports and best of live entertainment over weekends, Lobby Lounge - Unwind over a snack, dessert or a quiet drink. In Room Dining - 24 hour room service Keeping in line with the changing times, Taj Samudra retains the colonial charm, heritage value, sense of space, privacy and luxuries for our esteemed guest. ... more   less 
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Also Known As:
Taj Samudra Colombo Hotel Colombo
Taj Samudra Hotel Colombo
Colombo Taj Samudra Hotel

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