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“Hotel FRONT OFFICE”

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Taj Samudra Colombo
Ranked #7 of 51 Hotels in Colombo
Certificate of Excellence
New Delhi, India
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Hotel FRONT OFFICE”
Reviewed 18 June 2014

Great hotel.
Take beach facing room, but avoid room in front of lift (very disturbing sounds from lift)
Breakfast good.
Great Property.
But cleanliness requires improvement.
In front office be careful during payment of bills, as they take double currency conversion rate.
SOLUTION:TAKE HOTEL ROOM RATES IN US DOLLARS AND PAY IN US DOLLARS DON'T PAY IN LOCAL CURRENCY (SLR). THOUGH THEY WILL GENERATE THE BILL IN SLR

Room Tip: Avoid rooms near lift, Beach facing on top floors (as there are lot of trees blocking the beach vie...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soudiptaadhikari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (593)
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English first
London
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

Travelled to Colombo on business and this hotel was selected for us. Great welcome and very friendly and attentive staff. Wonderful cool and welcome drink on arrival. Couldn't quite figure out why it took so long to check in and check out. All the reception staff seemed baffled by the computer system they had to use. The rooms were well appointed, and we were given an upgrade, which was gratefully received. Wonderful towel sculpture in the rooms. We didn't eat in, apart from for breakfast, so can't comment on this front.

Room Tip: Ask for a room facing the sea
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Visakhapatnam, Andhra Pradesh, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2014

I stayed here between 26 and 29th May 2014 for two nigts. Rooms are OK, but Room view was blocked from the Sea, partially,
by a huge rubber plant, the Room was perhaps 356 ( I am not very sure), had no balcony.
The inside of the room needs some improvement, specially the toilet, which has an old look.

While checking out they(Front desk) said my Package includes Wi Fi net, but while checked in I was told chargeable. It is confusing and causes problem for the traveller.

Room Tip: As the property is on the Sea front, make sure the view is clear, not obstructed by rubber tree of t...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tchatterji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014

We cancelled our reservation from a 4star hotel in colombo and booked a room in taj samudra just to stay there for 1 day and enjoy the luxuries. First of all our room was not kept ready on time. We had to wait for half n hr to check in. The wifi in our room was not working so they had to get a router fixed in our room thanx to Mr. Sameer(wifi tech).but we werewere not informed by the front office desk that the wifi was chargeable. The fruits served for breakfast were spoilt. There was only one free socket in our room.
The view from our room was amazing.
The Housekeeping dept is excellent.
Taj samudra is nothing great.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anifa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 June 2014

Stayed at the Taj recently for a business trip. The hotel lobby has been renovated and is welcoming. The staff I must say are outstanding. The willingness of the room attendants and service staff is 5 star. However I have one main issue 1) Internet. How can it be, in this day and age that large hotels still charge high internet rates whereas small hotels nearby offer internet for free. It doesn't make sense and when you're travelling on business makes for a sour taste.

The price of the room, which is sold with +++ tax (seriously, just include the tax in the price) was $182. The prices in Colombo are rising rapidly so it's hard to tell what's value for money these days.

Other positives were the central location, opposite the galle green, breakfast, and gym.

Overall, a good experience.

Room Tip: Stay in the North wing, ocean facing. The South wing ocean facing rooms are blocked by trees (if yo...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 June 2014

The good things first: fabulous location overlooking the main stretch of the beach in Colombo. I was also allotted a very good sea-view room which met all my needs. Breakfast and lunch buffets were very good, especially if one enjoys sea-food. But the good stuff ends about here.

There is a strange disconnect in service standards. The housekeeping staff kept keeping signed notes in my room which I found quite intrusive and unprofessional.

The worst part was that one night, at about 2.30 am, a housekeeping staff barged into my room - rang the bell and was into the room in one quick motion even as I was jolted awake from deep sleep. I yelled and he mumbled an apology and was away. Left me in a shock and I barely got any sleep rest of the night, in the middle of a busy working week,

Brought the attention of the hotel management the next morning before leaving for work. Came back and enquired. was told that a trainee was apparently tasked with checking and stocking up mini-bars of unoccupied rooms and there was a mistake with the room number given to him. There was mumbled apology from a front desk staff.

The whole incident left me quite shaken and am certain that had this happened in any other five star luxury hotel in India - certainly in a Taj or even otherwise - there would have been much better service recovery and personalised apology.

The overall decor, room furniture etc is quite old-fashioned without being classic or heritage in any way. There are no power sockets near the bedside - and just only one for the whole room. This is a huge annoyance where one has to charge a laptop, camera, two mobile phones and a tablet. To be fair, the hotel did provide an extension cord with multiple sockets but those devices are electrical hazards and I did not dare plug in more than two devices at a time.

I think for the time being Taj Samudra is cocooned from competition because there is nothing around to beat their locational advantage and its past glory. But with several top notch properties coming up right on its doorsteps (I noted ITC, Shangri La and one other similar brand within 200 metres of each other), it desperately needs overhaul of its physical infrastructure and completely rethink its service ethos.

Room Tip: Ask for sea-facing rooms.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MistahDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 12 June 2014

Colombo was our last stop and here we chose The Taj Samudra and I must say that we were quite disappointed. The hotel needs a lot of refurbishing. The carpets look old and worn out, some rooms still have the old box television sets. The only good point in all this was the location of the property opposite the Ocean, but there are other properties which have the same view and in the next 2 years ITC & Shangrila are coming up right next to Taj. The swimming pool looks very old and definitely needs a new look.

The service is good and efficient as what is expected of Taj. Food is decent but in the buffet they were taking a long time to replenish the food. Overall quite a let down after having stayed in various properties of Taj in India,

Room Tip: Please see that you get the newly renovated rooms.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ravi73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj Samudra Colombo

Property: Taj Samudra Colombo
Address: 25 Galle Face Center Road, Colombo 00300, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Colombo
#4 Family Hotel in Colombo
#6 Luxury Hotel in Colombo
#7 Romantic Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Taj Samudra Colombo 5*
Number of rooms: 300
Official Description (provided by the hotel):
Taj Samudra Colombo is located in the heart of the Colombo city, overlooking the azure waters of the Indian Ocean. The most stylish Executive category rooms are by far the best in design and comfort in the city of Colombo. Taj Samudra offers the following choice of food & beverage outlets - Latitude - all day dining restaurant serving Buffet for breakfast, lunch and dinner and a a choice of la carte specialties Navratna - Specialty Indian Restaurant catering to North Indian flavors Golden Dragon - Authentic Chinese Cuisine with a specialty in Sichuan Cuisine, YUMI - Japanese resto bar with live entertainment from Thursday through Saturday,live sports and best of live entertainment over weekends, Lobby Lounge - Unwind over a snack, dessert or a quiet drink. In Room Dining - 24 hour room service Keeping in line with the changing times, Taj Samudra retains the colonial charm, heritage value, sense of space, privacy and luxuries for our esteemed guest. ... more   less 
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Also Known As:
Taj Samudra Colombo Hotel Colombo
Taj Samudra Hotel Colombo
Colombo Taj Samudra Hotel

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