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“First impressions last”
4 of 5 bubbles Review of Hilton Colombo

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Hilton Colombo
Ranked #11 of 50 Hotels in Colombo
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“First impressions last”
4 of 5 bubbles Reviewed 20 November 2013

Our first impression of Colombo and Sri Lanka were definitely solidified by the Hilton...very friendly, warm (and humid), welcoming and ready to take care of us. The Hilton is one of many grand hotels in Colombo, and we spread our love to a number of hotels in our month long holiday. Rooms are comfortable and well equipped. Service was beyond excellent. And the hotel itself is beautiful. Cocktails during happy hour are ridiculously cheap...which is why some of the memories are wiped :-). The pool is fantastic and we spent many hours relaxing in it with the kids.

Room Tip: To get the best views of Colombo, obviously the higher you got the better the view.
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saffa69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 25 November 2013
Dear Saffa69,

Thank you for your kind review of Hilton Colombo, we are delighted that you enjoyed your experience with us. I am most heartened to read that my team's level of service exceeded your expectations, keeping you and your family comfortable and well-cared for during your stay. We certainly hope to welcome you back in the future, especially to experience a brand new Hilton Colombo!

Yours sincerely,
Manesh Fernando
General Manager
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1,922 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
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glebe sydney
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 14 November 2013

Just remember that hotel is closing in December 2013 for about 2 years for renos
Do hope the foyer is not changed too much the best bit is that pond with wonderful swans and ducks. A pleasure while you are eating in the Spice Buffet Lounge. Relaxing to view when having a quiet drink in the lounge bar.
Also popular by residence and locals the chocolate and cake shop near the enterence. I did not find that the staff were disinterested, other hotels being built, so hopefully they can get another job.
Something to improve if possible the access to the pool/gym. So far away that you feel you are in a different hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westwoodGlebeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 25 November 2013
Dear westwoodGlebeSydney,

My team and I are delighted that you enjoyed your recent stay with us! We very much appreciate your feedback on what made your experience with us so wonderful. We are indeed excited about presenting a brand new Hilton Colombo experience to you and all our guests in the not too distant future. It would be our pleasure to welcome you back and we thank you for posting your review.

Yours sincerely,
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

I had a great stay at this hotel during my last trip to Sri Lanka.
The hotel is very clean and the room was cleaned everyday.
The food is excellent and there are a lots of restaurants to choose from all within the Hotel and grounds.
The Gym is very good.
The staff were all very helpful and very polite.
I will definitely stay at the Hilton the next time I visit Sri Lanka.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leejakeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 11 November 2013
Dear Leejakeman,

It is such a pleasure to know that you enjoyed an outstanding Hilton Colombo experience on your recent Sri Lankan trip. Thank you very much for your positive feedback, which encourages us to continue delivering the service excellence that is synonymous with the Hilton brand. We look forward to welcoming you back and extending our Sri Lankan hospitality to you again on your next trip!

Yours sincerely,
Manesh Fernando
General Manager
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Sydney
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

Quick transfer from the airport (now that the new highway is open) and immediately after a very speedy check in I had to meet a friend next door and so the bell staff very kindly took all baggage to the room for me. Room was very spacious and comfortable and a lovely view out over the gardens to the Old Government Building and out to sea. Restaurant options are plentiful and tasty and the bar proves excellent value for money. Truly excellent. Overall an extremely enjoyable stay and will not hesitate to visit again and again !

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank man_on_the_continent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 11 November 2013
Dear man_on_the_continent,

Thank you for your generous compliments of Hilton Colombo, we are delighted that you had a comfortable and enjoyable stay with us. I am very pleased to hear of my team's prompt and attentive service which contributed towards your positive experience with us. Do visit us again, especially once our extensive upgrading works have been completed. It would be our pleasure to present the revitalised Hilton Colombo and a brand new experience to you in the near future.

Yours sincerely,
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
77 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 2 November 2013 via mobile

Stayed here for my sixth or seventh visit and I have no complaints. The staff are friendly the rooms a decent size and the views from the upper floor rooms are fantastic. The reviews here are correct in that the hotel is now older, but the rooms are spotlessly clean, amenities good and it's not as it you are staying in a hovel! I have grown to like this hotel and wonder where I will stay next year!

Transfer - I took the hotel transfers from the airport and we used the new highway. Incredible time saving BUT make sure you tell the driver to take the new highway and he will ask you to pay the 300 rupee toll. I mentioned this is my feedback to the hotel and the next day received a call in Singapore from the Hilton querying my feedback and asking for more information. Have to say that is top notch service! They say this situation will be sorted out with the drivers, as the toll is something like $2.30 US. But in the interim clarify with the driver, as the transfer via the highway is 30-45 minutes as opposed to 90-120 minutes on the old road!

Stayed October 2013, travelled on business
Helpful?
Thank CraigandSculli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 6 November 2013
Dear CraigandSculli,

It is always our pleasure to welcome you back to your home away from home! Thank you for your kind words on our service and guest rooms, which have kept you comfortable during your stays with us. We also thank you again for your feedback on the hotel transfers and using the new highway - this will certainly be helpful to our guests requesting this service.

Your continued patronage of Hilton Colombo is of great value to us and we look forward to seeing you again in a revitalised Hilton Colombo in the not too distant future.

Yours sincerely,
Shane Ingram
Director Business Development
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seattle
Level Contributor
313 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

Spent 4 nights here and was fairly well pleased with the hotel. A number of the staff were disinterested and this may be related to the upcoming shut down so service was spotty. The executive lounge was good for food and beverage but not so much in the way of assistance which required going down to the main desk. The best part was the different places to eat on site that were all very good.

Room Tip: sea view rooms are nice
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 6 November 2013
Dear drtravels,

Thank you for sharing your recent experience with Hilton Colombo, we always appreciate hearing back from our guests.

Whilst I am glad that you were generally satisfied with your stay, I am sorry that our service levels fell below expectations. Please rest assured that as we prepare for the upcoming extensive refurbishments of the hotel, delivering the outstanding Hilton hospitality experience is still very much a priority for us. We will put in every effort to uphold the high service levels expected of us.

Thanks again for your feedback and we look forward to presenting the revitalised Hilton Colombo to you in the near future.

Yours sincerely,
Shane Ingram
Director Business Development
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Jeddah, Saudi Arabia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

The hotel is located in an excellent location next to the city attractions and night life. However the building is old.

The checkin was okay but not as smooth as the other hotels in Sri Lanka. We were then directed to our room on the 6th floor. The room size is average with old well maintained furniture. The view from the room was worth it.

As for the food, we had breakfast and found it to be very good in terms of taste and variety.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, Director of Sales at Hilton Colombo, responded to this review, 31 October 2013
Dear dsader,

Thank you for your positive review of Hilton Colombo, we are delighted that you enjoyed your recent stay with us. You will be glad to know that we are starting the extensive upgrading works to our rooms and facilities by the end of this year, and we hope that you will visit us again for a brand new and revitalised Hilton Colombo experience!

Yours sincerely,
Shane Ingram
Director Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colombo

Property: Hilton Colombo
Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#5 Spa Hotel in Colombo
#9 Luxury Hotel in Colombo
#9 Family Hotel in Colombo
#9 Romantic Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Agoda, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Colombo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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