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Hilton Colombo
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Reviews (2,266)
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Reviewed 30 May 2014

One of the recent reviewers said that staff here are the property's best asset and that is absolutely correct (that and the food).
When we arrived from the airport our heart sank a little by the 50's style grey building and dated foyer area. But once you overlook the aesthetics and settle in, it becomes irrelevant and instead you notice the gorgeous gardens and pond area and the happy smiling faces of the staff.
We had a great corner room with a wonderful view of the beach and coast and the bed was very comfortable. Yes the TV is ancient but by the time I write this I guess that has changed (they are in the process of upgrading rooms). Housekeeping were super and went the extra mile and did origami with the towels, different animals, elephant et al, very clever and cute.
All the staff were always smiling and asking how we were enjoying out stay (and actually cared about the answer).
The restaurant, Curry Leaf was great, an amazing selection of wonderful Sri Lankan food and we dined there twice. The crab was more enjoyable here than the Ministry of Crab (well for me at any rate) and the only big let down is that the foyer cocktail bar seemed to have no idea how to make a cocktail. A Cosmopolitan was unpleasant, and when I queried it they said it was impossible to get cranberry juice and so it was a powder. Really?
The Gin and Tonic had some kind of local gin, you could start a car with it. We wandered down to Galle Face for cocktails and they were good, but the sound of renovations (during the day at any rate) was appalling "background" music.
I notice a lot of new hotels under construction/renovation and yet I don't think this will impact on the Hilton.
The Hilton is well placed, well priced and they are super nice. It's gracious hospitality at its best. We are diamond members so we tend to veer towards Hilton (where the loyalty program is excellent, room upgrades and executive lounge access) but we would come back here irrespective of whether we were or not. PS Can you please get a new mate for the white swan, it's pining since it lost it's mate!

Room Tip: Try a corner room facing the beach.
  • Stayed: March 2014, travelled as a couple
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Thank GlobalGal5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this reviewResponded 2 June 2014

The pleasure was ours to welcome you to the Hilton Colombo.

We value your loyalty as a Hilton Hhonors member and we are heartened that you consider us among the best. It is indeed rewarding for my team members to realise that what they do everyday had a great impact on your outstanding experience and we than you for your positive feedback.

It is great knowing tha tyou liked our Sri Lanka delicaies! We appreciate your feedback.

Thank you very much for your support of the HIlton Colombo and we look forward to welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

It was great to stay at the Hilton in Colombo while visiting many places in the surrounding area. It felt like a home away from home while there, and great to get out of the heat between events. It was really interesting to see all the different types of food from all parts of the world on offer.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this reviewResponded 30 May 2014

That you very much for your review of the Hilton Colombo during your stay with us.

We are pleased that you have utilized and enjoyed the services and facilities especially the varied dining experiences.

Thank you once again for your kind sentiments and we look forward to the pleasure of welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This hotel is just so amazing from all sides it was one if the best hotels tht I stayed in during my visit to srilanka they respect people , has no major issue with from where u are and respect al religions and nationality fast room services giving the room on time and clean bringing ur bags at the same time ur entering your room quick check in and check out have a high hospitality than others

Room Tip: فندق ممتاز من ناحية الخدمة و المعاملة و الاستقبال و النظافة و كل شي اقترح بأخذ الغرف المطلة على المحيط و في الطوابق العليا a very very good hotel from services welcoming hospitality clean places and every thing and I would suggest you choose rooms that are to the ocean side and on the upper levels
  • Stayed: May 2014, travelled with family
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Thank Shoshaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this reviewResponded 30 May 2014

Thank you very much for your encouraging review of the Hilton Colombo.

We are delighted that you consider us among one of the best hotels that you have stayed in during your visit to Sri Lanka.

I am pleased that you felt comfortable and well-taken care of while you were with us. We hope to have you with us again should you return to Colombo in the future.

Yours sincerely
Manesh Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Just as titled. A friendly environment hotel. Very good for business men. Receptionests are nice and welcoming. Nice rest in the reception lounge with piano music playing. A breakfast buffet that has many varieties. The only thing that is negative about this hotel is that no malls or supermarkets are nearby.

  • Stayed: February 2014
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Thank muniralhaddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this reviewResponded 30 May 2014

Thank you for your kind review of the Hilton Colombo.

We are delighted that you enjoyed the services and facilities of our hotel during your stay. Thank you once again for your support and look forward to the pleasure of welcoming you back in the not too distant future.

Yours sincerely
Manesh Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I have stayed at this Hotel ( and I am staying here again from 31st MAy to 4th June 2014 ) every year, sometimes 3 times a year since 1995 and cannot fault it for its professional and courteous staff, it's restaurants, room service and hotel facilities.

Yes the rooms and public areas have not been refurbished for several years and as the property is owned by the Sri Lankan government which has taken time to decide to either shut the hotel down for total refurbishment or keep it open and carry the works needed step by step.

The latter decision has been taken and apparently work will begin on the restaurant
in the coming weeks ( that is what I was told when I discussed this with several of the hotel management) which will be welcomed.

Agreed the rooms and public areas do need attention but the rooms are clean and generally quite comfortable.

But the service is good, the choice of restaurants is very good and the welcoming hotel staff make up for any deficiencies in the condition of the rooms and public areas.

The Hilton Hotel Colombo has a great reputation for the attributes I have listed, so don't ignore this hotel and give it a try. I have stayed at other hotels in Colombo and they make have glitzy rooms and dazzling lobby's but the service can be lacking and frustrating .

Room Tip: Rooms on high floors overlooking the sea and pool area have the better views and are quieter than the rooms overlooking the CIty.
  • Stayed: May 2014, travelled on business
    • Value
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Thank Howard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this reviewResponded 30 May 2014

The pleasure was ours to welcome you to Hilton Colombo.

We value your loyalty and are heartened that you consider and recommend us. It is rewarding for my team members to realise that what they do everyday has a great impact on your outstanding experience and we thank you for your positive feedback.

The Hilton Colombo is planned to undergo a renovation/refurbishment programme with minimum inconvenience to our guests. We look forward to presenting a revitalised Hilton Colombo to you and our guests in the not too distant future.

With our very best wishes,

Yours sincerely
Manesh Fernando
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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