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“needs lot od improvement”
Review of Hilton Colombo

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Hilton Colombo
Ranked #12 of 54 Hotels in Colombo
Certificate of Excellence
Faridabad, India
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“needs lot od improvement”
Reviewed 16 June 2014

i was shocked when an house keeping person entered into my room, when i was already in the room. no apologies received on my complaint.
Breakfast was excellent
location is good.
need more people to attend when occupancy levels are high.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 18 June 2014
Thank you very much for your review of the Hilton Colombo.

I am very sorry indeed to learn that your recent stay with us was not as comfortable as it should have been due to the various circumstance described by you. You may rest assured that we have taken the appropriate steps, so as to ascertain that similar incidents do not happen again.

Thank you once again for your support of the Hilton Colombo.

Yours sincerely
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014

I stay in Hilton hotel in Colombo for 4 days because I was on business trip. The best thing in this hotel is the staff...very helpful and friendly. good hotel close to sea. nice restaurants with good food.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Nabil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 17 June 2014
Thank you very much for your review. We are happy that you enjoyed your stay with us whilst on business and found the location of the hotel very convenient.

We appreciate the feedback on our team members and rest assured that they will be encouraged to do better.

Thank you once again for your support of the Hilton Colombo and we do look forward to welcoming you back.

Yours sincerely
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stokholm
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014 via mobile

Nice hotel. Very friendly staff and experience to remember. Hope to return in the Future hopefully when the hotel is given a revamp. The Restaurant was splendid with appetising food and my kids enjoyed the view from the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mat_Jacobsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 17 June 2014
Thank you for your review and encouraging sentiments.

We are indeed delighted that you and your family enjoyed your stay with us and rest assured, we do look forward to the pleasure of welcoming you back on your future visits.

With our very best wishes

Yours sincerely
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SINGAPORE, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Everything is excellent except for unstable internet connection at times. Staffs of the hotel are extremely helpful, friendly and helps create a very good environment for hotel stay. Paying a little more for the executive room is very worth well !

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 17 June 2014
Thank you very much for your feedback. Your comment on the internet is well taken.

Rest assured we will look into it and in the meantime, we are pleased that you have utilized and enjoyed most of the services and facilties.

Thank you once again for your support of the Hilton Colombo and we look forward to welcoming you back.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 June 2014

A quintessentially British High tea awaits the guest of the Hilton. I and my wife delightfully tucked away into the superb spread generously offered by the Hilton for an affordable price of LKR 1968 for two inclusive of taxes, and were surprised by the wide array and delicately laced flavors of this fantastic assortment of food with the right gastronomical balance wrought by the correct flavors and well chosen delicacies that delight and make the senses come alive.

The High Tea is presented in a wonderful three tier spread in a trolley with the topmost plate having scones with strawberry jam and cream which is every bit scrumptious till the last mouthful. The second plate has the Sweetest Tarts, delicate Choux Pastry, and a dainty Pineapple filled Concoction with finely chopped pineapple pieces to give the taste buds the right amount of sweetness without going sinfully overboard to make one guilty of indulgence. The third palate is a more substantial array that includes Bread Rolls of White and Whole Meal Flour with a delectable choice that includes Mini Smoked Salmon Bagel, Chicken with Mango Caesar Dressing Soft Roll, Chutney Brown Roll and other superb choices such as Tuna, Roast Beef, English Cumber Sandwich, Prawn Marie Rose and Soft White Roll to name a few that satisfy even the most jaded taste buds.

The immaculately clad staff is courteous and polite and do not disturb the conversation that lingers on while relishing the delicacies with the tall glass panes giving a beautiful expanse of the pond with gracefully sailing ducks that catch the last golden rays of the setting sun at Galle Face Green to add a touch of rest and relaxation to the ambiance of the luxuriously appointed interior of the Thorana Lounge.

This High Tea also offers a selection of French pastries and a fantastic array of the famous freshly brewed Dilmah teas for which Ceylon is renowned the world over with freshly ground coffee and iced coffee included as an option and caters to special occasions with champagne cum Tattinger at LKR 8250 for two which is great value indeed for money.

Room Tip: This High Tea of the Colombo Hilton is a substantial must try. Don't rush over the delicacies. S...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mahes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 16 June 2014
Thank you very much for your review of the High Tea at the Thorana Lounge of the Hilton Colombo.

We are delighted that you have enjoyed the assortment on the three tiered platter. Thank you very much for your support and we look forward to the pleasure of welcoming you back with your friends to enjoy more.

With our very best wishes

Yours sincerely
Manesh Fernando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
162 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 14 June 2014

A very good hotel especially for people on business... Spent a couple of days at the Hilton... the room was nice,clean, and refreshing... service was very good and the lobby lounge was a good meeting place with associates...

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 16 June 2014
Thank you for your kind comments and are happy that you have enjoyed the Chinese Wok Restaurant.

Thank you once again for your support and we look forward to welcoming you back in the not too distant future.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
1 review
Reviewed 8 June 2014

We had ana amazing time here. the service is very quick and very kind too. Superb hospitality I also ate breakfast from here, and Ive never had a breakfast like that before. I'm defniently coming here again on my next stay at sri Lanka

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ayomi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 11 June 2014
Thank you for your review of the Hilton Colombo.

We are delighted that you have utilized and enjoyed the services and facilities of our hotel. Thank you very much for your support of the Hilton Colombo and we look forward to the pleasure of welcoming you back in the near future.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colombo

Property: Hilton Colombo
Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#7 Spa Hotel in Colombo
#9 Family Hotel in Colombo
#9 Romantic Hotel in Colombo
#11 Luxury Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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