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“Best Location and Service in Colombo” 5 of 5 bubbles
Review of Hilton Colombo

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Hilton Colombo
Ranked #12 of 51 Hotels in Colombo
Certificate of Excellence
Chiang Mai, Thailand
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best Location and Service in Colombo”
5 of 5 bubbles Reviewed 21 July 2014

Simply the best service staff experience we've had in our travels to 70 countries worldwide. We've never experienced such a phenomenal greeting, warmth and hospitality from every single staff member in our 20 years traveling the world. The hotel is LITERALLY in the best location in the city.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marcus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 23 July 2014
The pleasure was ours to welcome you to the Hilton Colombo.

Thank you for commending my team for their warm and attentive services. It is our pleasure to be of service to you.

Thank you once again for your kind sentiments and we hope that you do visit us again and we look forward to extending our Sri Lankan hospitality to you, should you return to Colombo.

Yours faithfully
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (395)
Date | Rating
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  • English first
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English first
Toronto, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

Stayed here for 5 nights recently. As usual the service and the staff are top notch. While this hotel is old, it is going to be renovated soon. The room and toilet were clean and the housekeeping staff did a great job. Spices for breakfast is great with lots of choices and a great view of the koi pond. Also used the hilton car service multiple times and found the drivers to be polite and good. Will stay again when visiting Colombo Sri Lanka.

Room Tip: Ask for a room with sea view
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DWijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 23 July 2014
Thank you for your review of the Hilton Colombo.

We are delighted that you have enjoyed the services and facilities of our hotel.

May we take this opportunity to thank you very much for your support of the Hilton Colombo and we look forward to the pleasure of welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
HIlton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

A vintage property in city centre and in close vicinity to lovely sea-face. I stayed there for four nights and it was comfortable. The hotel has got a lot of eating options but I feel it falls short on vegetarian/Indian cuisines. Breakfast got monotonous and menu needs to rethink. Business centres surely requires some high speed colour printers.

Room Tip: try for rooms overlooking sea face compared to harbour facing.
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  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Saurabhaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 22 July 2014
Thank you for your review of the HIlton Colombo during your stay with us.

Your comments are well taken and we do appreciate the feedback. May we take this opportunity to thank you for your support of the Hilton Colombo and we do look forward to welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
1 review
4 of 5 bubbles Reviewed 19 July 2014

Overall experience is very good. In breakfast more variety in Indian foods need improvement. Staffs are very co operative. The location is excellent with sea view. Fantastic lobby, large ball rooms for any function. But discotheque is missing.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank S S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 22 July 2014
Thank you for your kind comments.

We are pleased that you have utilized and enjoyed the services & facilities of our hotel and your request for more Indian cuisine is well taken.

May we take this opportunity to thank you for your support of the Hilton Colombo and we look forward to the pleasure of welcoming you back on your next visit.

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, Virginia
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

I recently spent a little over 2 weeks at the Hilton Hotel in Sri Lanka. I found that the whole staff made me and my husband to feel special. They were always there to try and help no matter what we asked from getting a taxi, information on shopping or movies or even giving us some Sri Lankan history. Travelers that want a posh five star American hotel you might be disappointed, but our suite was clean and if there was ever anything that we needed or wanted the staff was quick to try and accommodate.
I was especially happy with the executive lounge staff who, when they weren't busy with a bevy of busy travelers, took time to talk to us about Sri Lanka and the history of their country. If you are a traveler that is looking to be treated like a queen or king in a five star hotel I can not given you advise, because I look to experience and learn when I go to a new country. This staff was amazing.
Live music was heard daily in lobby. During the day a pianist would play popular tunes, at night a band would sing various genres.
Spices the main dinning facility offered a breakfast buffet where staff took time to teach us about how to eat the Sri Lanka way, teaching us and helping us learn about various curries, fruits and other foods. The view of the pond with lazy koi fish, cormorants, swans and ducks was beautiful and well maintained. The room service was very efficient and was always special.
The pool and exercise facility was very accommodating but a little walk from the hotel. Again the staff was open to helping with anything.
The views of the old Parliament and the events that happened there and in close proximity to the Dutch Hospital and Galle Face made it well placed in the city.
Definitely worth a stay if your heading to Sri Lana

Room Tip: A room with a view of the Indian Ocean is nice above floor 9 is the best.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 21 July 2014
Thank you for commending my team for their warm and attentive service. It was our pleasure to be of service to you.

We are delighted that you had many highlights during your stay in Sri Lanka and the Hilton Colombo.

We hope that you do visit us again and we look forward to extending our Sri Lankan hospitality to you, should you return to Colombo.

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Facilities of the hotel are fulfilling. Especially, Pool is fantastic! Pool has wide TV screen, bar and restaurant. The confusing way to go to the pool. I had a graceful time in pool & poolside. The view from the room is beautiful. Room is comfortable.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank TravelerMick98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 21 July 2014
That you very much for your kind comments. We are pleased that you have enjoyed the pool facilities.

We thank you for your support of the Hilton Colombo and look forward to the pleasure of welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

Our personal experience with Hilton Colombo came into being when we had our wedding on the evening of 10 July at Ballroom 1. From the start to the finish of the entire process of organizing the event, the team at Hilton provided their fullest support. Especially the Banquets and Events team -lead by Arosha and Kosala-were very meticulous in their jobs and went into a lot of detail to avoid inconveniences to the invited guests and to us.

After our wedding, we stayed another extra night at the Hotel and was upgraded to a lovely suite at the Executive Floor. The room (1817) had a breathtaking view of the Indian Ocean, the Galleface Green and the City Of Colombo. Excellent suite with good amenties.

The experience that we had when it comes to food was good. Especially the dinner that we had at the 'Emperor's Wok' was truly memorable. The aroma which came from the food intensified our apetite and the taste was out of this world. However, we thought that the dishes were overpriced compared to the portions that were offered. If the prices were a little cheaper, we would have ordered more and would have been even tempted to return very frequently to the restaurant in the future with our friends. However, generally it was a lovely experience at the 'Wok'.

The hospitality provided by the staff was great and customer friendly. From the front office to the other supporting staff at other departments were commendable. We noticed that an extra effort is being made by them to make the guests happy and comfortable at the property. However, some staff members-we felt-overdid it a little by making irrelevant small talk. Following our wedding night, when we went for breakfast, the lady who welcomed us, congratulated on our marriage, asked me how I felt and whether I am going thorough a hangover. :-) Initially, my wife and I thought it was too personal of a question to ask. However, we realized that her intention was to be customer friendly in her own way. We felt that-in general- everyone in the staff should be taught on how to make relevant small talk with the customers, while not invading their privacy.

All in all, the experience that we had at the Colombo Hilton was more than positive. We would definitely continue using it's services in times to come.

Room Tip: Room with a view of the Galleface Green and the Indian Ocean would make the experience very special.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dakshina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, 21 July 2014
Thank you for sharing your insights from your recent stay at the Hilton Colombo. We always appreciate hearing back from our guests.

We are pleased that your wedding ceremony went off well and overall, created a positive impact.

Your comments are well taken on the concerns of staff making 'small talk' and I will be personally addressing this matter.

Thank you once again for your support of the Hilton Colombo and we look forward to the pleasure of welcoming you back.

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colombo

Property: Hilton Colombo
Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#5 Spa Hotel in Colombo
#9 Romantic Hotel in Colombo
#9 Luxury Hotel in Colombo
#9 Family Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Southall Travel, Hilton EMEA, LoveHolidays, Booking.com and Agoda so you can book your Hilton Colombo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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