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“Very comfortable hotel.”
Review of The Kingsbury

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The Kingsbury
Ranked #13 of 51 Hotels in Colombo
Certificate of Excellence
London, United Kingdom
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very comfortable hotel.”
Reviewed 2 November 2013

Having staying at the cinnamon grand hotel for the last 8 years it was a big decision to try the Kingsbury....all in all we are pleased we did.we stayed in the executive floor.
I will start with the positives first... The beds were excellent so comfortable.The room is a tad small but very well appointed and a lovely bathroom but with shower only( not an issue for me),the public areas are lovely ,a great selection of good quality restaurants,especially the fish restaurant .
The pool was stunning and the rooftop sky lounge was a great place for a drink.
As we were on the exec floor we had use of the lounge....this I have to say was the main disappointment ... It was more like a small formal lounge rather than a comfortable lounge ....there were no armchairs or sofas just rather uncomfortable chairs.Also a poor selection of snacks in the eve but the biggest issue was that their timings for evening drinks and snacks was 5 to 7 pm,which starts and finishes too early for us as often we don't finish work and get back to the hotel until
7 pm...the staff in the lounge were excellent especially Milroy and Asanga.
Other slight negatives .... Generally the staff ,although friendly are not up to standard yet.The gym is very small and not that well equipped.
But all in all a very comfortable hotel

Room Tip: Book an executive floor room
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dansimons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (410)
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English first
London, United Kingdom
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 November 2013

Be very careful not to leave anything behind at this hotel. We telephoned once, emailed twice and sent a fax over the last 6 weeks, about some pyjamas left under a pillow. Not a word.
The hotel is glitzy and busy. Breakfast disappointing for a five star hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steph c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 October 2013 via mobile

Stayed for 2 nights. Very beautiful hotel with magnificent amenities . Breakfast was lovely. Staff in sky lounge rooftop bar were great and very friendly. Super friendly staff in The Ocean. And I had a massage by a little Japanese lady and it was the best ever massage I have had.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank KAT1864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013 via mobile

Hotel is beautifully located with refurnished interior, apart from Gymnasium.If you are looking for a quiet place to rest, think twice,since my arrival 3 days ago every night there are functions in the hotel and the noise makes it difficult to rest.Swimming pool is not really relaxing as there is construction being held on both sides and the decibel level reaches 90, which is above a safety norm. Pool offers poor privacy, as not only hotel and restaurant rooms are overlooking it but also passing cars and pedestrians on the road.I am disappointed as had high expectations of this place.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissGingerTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

No housekeeping in the.night time. Have to call front office for night service regarding house keepin. Very slow room service. Lack in variety of.food. The room on 8 th floor.is.good..very pricey..staff is polite but inexperienced. I would not.recommend.unless they come down on the.price and the quality of service and food

Stayed October 2013
Helpful?
1 Thank sharkky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 October 2013

Very Terrible Service
Property is well built and location is excellent.
Customer Service is really bad.
None of the Staff are of helping attitude.
For every service, i had to call 4-5 times.
Very bad Hospitality.
Being a 5 Star property, nobody is there to welcome you while you check-in.
They promise one thing when you book and deliver a different when you check-in.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vijay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sri Lanka
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 October 2013

...marbel,glas,managers in black suits with ties....but thats it...
if it comes to food,to service this place fails definetly.
cheap unexperienced waiters,who dont even know to give a napkin when it comes to lnch,dinner or snack..
managers unabel to solve complains..
more a place for locals who want to appear important or dont know quality...
dissapointing service and food which is not at all the money and high prices worth it.

Room Tip: reserve at casa colombo or galle face hotel in colombo...better experiences,valued for the money...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank schwimmerbody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kingsbury

Property: The Kingsbury
Address: 48 Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 51 Hotels in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Kingsbury 5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more   less 
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